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Worcestershire Health and Care NHS Trust

About the Trust

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For general enquiries please call the switchboard on 01905 760000 or click here.

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Worcestershire Health and Care Trust - What We Do

Foundation Trust Application: We are applying for Foundation Trust status. Click here for more information about what this means.

map of worcestershire

Our profile

Worcestershire Health and Care NHS Trust was established on 1 July 2011 to manage the vast majority of the services which were previously managed by Worcestershire Primary Care NHS Trust's Provider Arm, as well as the mental health services that were managed by Worcestershire Mental Health Partnership NHS Trust. Bringing together the range of services provided by the two organisations has offered opportunities to improve integration and partnership working which are central to the new Trust’s objectives.

The Trust serves a population of approximately 560,000 across an area of approximately 500 square miles, with a relatively high proportion of residents aged 65 and above. Major urban areas include the towns of Worcester, Bromsgrove, Kidderminster, Redditch, Evesham, and Malvern. It is in these areas that the majority of the population live. The Trust’s services are mainly commissioned by the three Clinical Commissioning Groups in Worcestershire.

Worcestershire Health and Care NHS Trust Diagram - What we do

Click here to download a printable pdf of this diagram

What we do

We provide high quality health and care services across all stages of life. These are delivered in peoples own homes, community clinics, outpatient departments, community inpatient beds, prisons, schools and GP practices. We also provide in-reach services into acute hospitals, nursing and residential homes and social care settings.

We are the main provider of community, specialist primary care and mental health services to the population of Worcestershire. We also provide community and specialist services over our borders. Many of our services are integrated with Worcestershire County Council and we work in partnership across the county with voluntary organisations, our commissioners and communities to deliver high quality services.

We provide our services to Worcestershire’s 560,000 residents across an area of approximately 500 square miles; supporting people to live independently at home, reducing the need for patients to go into hospital. We employ 3,290 staff and have contracts to provide a wide range of community and mental health services which are delivered through our five Service Delivery Units.

Our Service Delivery Units: 

Community Care

Providing inpatient, outpatient and community care on a locality basis to adults and older adults across Worcestershire. With five community hospitals, four older adult mental health inpatient wards, district nursing, therapists and podiatry, as well as numerous specialist services such as tissue viability, this is the Trust’s largest service delivery unit.

Service Lead - Matt Stringer Matt.Stringer@hacw.nhs.uk

Children, Young People and Families

Provides paediatric and mental health services for children, young people and their families across Worcestershire.

Service Lead - Jane McClements Jane.McClements@hacw.nhs.uk

Specialist Primary Care
Provides sexual, dental and offender health services

Sexual Health and Dental Health - Fran Tummey fran.tummey@hacw.nhs.uk
Offender Health - David Thomas david.thomas@hacw.nhs.uk  

Adult Mental Health
Providing community and inpatient services to adults with Mental Health needs across Worcestershire. Community mental health services are delivered through integrated health and social care teams

Service Lead - Mark Dickens Mark.Dickens@hacw.nhs.uk

Learning Disabilities 
Provides adult and children’s respite, outpatient and community contact activity for people with Learning Disabilities and their families, mainly for the population of Worcestershire. Services are delivered by locality between the North and South of the county. There are also countywide professional leads for nurses, occupational therapists, physiotherapists, social workers and speech and language therapists. 

Service Lead - Marc Saunders Marc.Saunders@hacw.nhs.uk

Click here to find out what services are provided by each of our Service Delivery Units.

Our vision (what we aspire to be) and our values (what we will believe in and how we will behave) have been developed following extensive engagement work with both staff and stakeholders.

Our vision

Our vision explains what we desire to be:

"A leading organisation that works effectively in partnership with our stakeholders to deliver high quality integrated health and care services."

Our values

Our values demonstrate what we believe in and how we will behave:

Courageous: Displaying integrity, loyalty and the courage to always do what is right

Ambitious: Striving to innovate and to improve through effective teamwork

Responsive: Focusing on the needs and expectations of people using our services

Empowering people to take control of their own health & wellbeing

Supportive: Enabling our staff to achieve their full potential and take pride in the services that they deliver

Our strategic objectives

Our strategic objectives set out what we want our organisation to achieve:

High quality services: We will provide the highest quality of care and patient experience

Improved performance and outcomes: We will continuously improve our performance and patient outcomes in all of our services

Partnership and co-operation: We will actively work in partnership across the health and social care economy for the benefit of patients and carers

Integrated services: We will integrate services to make them more accessible and effective in the interests of patients and carers

Sustainability: We will create a fit for purpose organisation that is financially viable and sustainable


Speak Out Safely

This trust supports the Nursing Times Speak Out Safely campaign. This means we encourage any staff member who has a genuine patient safety concern to raise this within the organisation at the earliest opportunity.

Patient safety is our prime concern and our staff are often best placed to identify where care may be falling below the standard our patients deserve. In order to ensure our high standards continue to be met, we want every member of our staff to feel able to raise concerns with their line manager, or another member of the management team. We want everyone in the organisation to feel able to highlight wrongdoing or poor practice when they see it and confident that their concerns will be addressed in a constructive way.

We promise that where staff identify a genuine patient safety concern, we shall not treat them with prejudice and they will not suffer any detriment to their career. Instead, we will support them, fully investigate and, if appropriate, act on their concern. We will also give them feedback about how we have responded to the issue they have raised, as soon as possible.

It is not disloyal to colleagues to raise concerns; it is a duty to our patients. Misconduct or malpractice should never be tolerated, while mistakes and poor practice may reveal a colleague needs more training or support, or that we need to change systems or processes. Your concerns will be dealt with in an open and supportive manner because we rely on you to ensure we deliver a safe service and ensure patient safety is not put at risk. We also want this organisation to have the confidence to admit to mistakes and to use them as learning opportunities.

Whether you are a permanent employee, an agency or temporary staff member, or a volunteer, please speak up when you feel something is wrong. We want you to be able to Speak Out Safely. Click here for more information about the Speak Out Safely campaign

Sarah Dugan


Sarah Dugan
Chief Executive


01905 733674

Sandra Brennan


Sandra Brennan
Director of Quality
(Executive Lead Nurse)


01905 733381

Dr Bill Creaney


Dr Bill Creaney
Medical Director


01905 733845

Stephen Collman


Stephen Collman
Director of Operations


01905 733901

Gill Harrad


Gill Harrad
Company Secretary


01905 681558

Robert Mackie


Robert Mackie
Director of Finance


01905 733491

Sue Harris


Sue Harris
Director of Strategy and
Business Development


01905 733706

Jill Gramann


Jill Gramann
Non-executive Director

Peter Lachecki


Peter Lachecki
Non-executive Director

David Priestnall


David Priestnall 
Non-executive Director

Martin Connor


Martin Connor
Non-executive Director

Steve Peak

Steve Peak
Non-executive Director

Rick Roberts

Rick Roberts
Non-executive Director


April 2015*

Date: Wednesday 8 April 2015
Time: 9.15am
Venue: Meeting Rooms 1 and 2, The Hub, Princess of Wales Community Hospital, Stourbridge Road, Bromsgrove

June 2015*

Date: 10 June 2015
Time: 9.15am
Venue: Conference Room, Turnpike House Medical Centre, Worcester

August 2015*

Date: 12 August 2015
Time: 9.15am
Venue: Conference Room, The Robertson Centre, Kidderminster Hospital site

October 2015*

Date: 14 October 2015
Time: 9.15am
Venue: Rooms 1 and 2, The Hub, Princess of Wales Community Hospital, Bromsgrove

December 2015*

Date: 9 December 2015
Time: 9.15am
Venue: TBC

May 2015

Date: Wednesday 13 May 2015
Time: 9.30am
Venue: Council Chamber, Town Hall, Redditch

July 2015

Date: Wednesday 8 July 2015
Time: 9.30am
Venue: Council Chamber, Wyre Forest District Council, Kidderminster

September 2015

Date: Wednesday 9 September 2015
Time: 9.30am
Venue: Redditch Room, County Hall, Spetchley, Worcester

November 2015

Date: Wednesday 11 November 2015
Time: 9.30am
Venue: Conference Room 2, BHI Parkside, Stourbridge Road, Bromsgrove

*Brief public session including finance & performance reports; self-certification submissions; board assurance framework & high level risk register; and questions from members of the public.

Unapproved minutes of the Trust Board meeting held in public on 14 January 2015 can be accessed below:


Agendas for Worcestershire Health and Care NHS Trust Board Development Meetings can be accessed below:


Agendas for Worcestershire Health and Care NHS Trust Board Meetings can be accessed below: 


Agendas and Minutes from Worcestershire Health and Care NHS Trust Board Meetings will be displayed here. Please contact Company Secretary Gill Harrad if you need more information about the Board Meetings or venues.

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