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Worcestershire Health and Care NHS Trust
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Community Care

Staff within the Community Care SDU are acutely aware of the pressures placed on carers when their relatives become unwell either with an acute or long standing illness. Our staff will make every effort to support and signpost carers to a range of voluntary support services that are designed to meet the specific needs of patients. Voluntary agencies such as:

This NHS website provides wide ranging advice to carers including advice regarding health, fitness, emotions and relationships while looking after someone else. They also run a helpline for carers called Carers Direct. Tel: 0300 123 1053 open 9am – 8pm Mon – Fri and 11am – 4pm on Saturday and Sunday.

Staff work alongside these organisations to offer advice and support and where applicable and will carry out a Carers Assessment. This will involve a discussion about the carers needs, identify areas where more help or advice is needed and devise a support plan based around your needs. If applicable the clinician can apply for a Carers Direct Payment.

If carers are interested in applying for Carers allowance, advice and information can be provided via www.gov.uk/carers-allowance

Staff are also aware of the emotional impact when a loved one goes into residential or nursing care and the caring role ends. Similarly when a loved one dies, staff can support and signpost carers to ensure that they get the support and advice that they need. Advice can also be found on:

www.cruse.org.uk

www.nhs.uk/livewell/bereavement

Admiral Nurses 
Admiral Nurses work within Community Care services. They specialise in dementia care and the main focus of their work is supporting the carers of people with dementia. If you would like more information about this service, or if you are accessing the service currently and wish to speak to a member of staff, please call 01386 502032. Please note this is not a crisis or out of hours service

 

Patient Relations Team: Listening, Responding, Improving.

 

Do you have a compliment, comment, concern or complaint?  If so, the Patient Relations Team wants to hear from you. 

Please be assured we are a confidential advice, support and information service for patients, relatives and carers with any questions or concerns they may have.  We can be contacted by telephone on 01905 681517, by email to whcnhs.pals@nhs.net or by writing to Patient Relations Team, Worcestershire Health and Care NHS Trust, Isaac Maddox House, Shrub Hill Road, Worcester, WR4 9RW