[Skip to content]

Enter search here...
Worcestershire Health and Care NHS Trust
PSM Hub Banner

Other Resources

This resource directory is provided and managed by Community First on behalf of Worcestershire Healthy Minds which is a service run by Worcestershire Health and Care NHS Trust. Each organisation listed is responsible for their own information and for informing us of any changes. We cannot therefore be held responsible for any inaccuracies. 

Organisations which appear on the directory are not necessarily endorsed by Community First or Worcestershire Health and Care Trust and the directory is simply a list of support which people may or may not find useful or appropriate for their own circumstances and condition. To that end Community First, or the Worcestershire Health and Care Trust cannot be held responsible for the quality of the support organisations listed on the directory may provide.


Redditch Mental Health Action Group

Web: redditchmhag.blogspot.com
Email: redditchmhag@gmail.com

We are a group of individuals and organisations concerned about issues surrounding mental health in Redditch. The group was formed in May 2013 and has the aims of highlighting support available in the borough, fighting for more services to be made available for those with mental health issues, tackling stigma and raising money for projects in Redditch.



Al-Anon (Worcester, Malvern, Kidderminster)

Al-Anon Family Group is an organisation for the relatives and friends of alcoholics, who share their experience, strength and hope with each other in order to solve their common problems.

Al-Anon has one purpose: to help the families and friends of alcoholics.

Anonymity is an important principle of the Al-Anon programme.

Website: http://www.al-anonuk.org.uk/

Helpline: 020 7403 0888 (10am-10pm, 365 day a year)



Worcester Sunday 10.30am

YMCA Henwick Road, St Johns, Worcester, Worcestershire, WR2 5NS


Malvern Group B  Tuesday 7.45pm

The Eden Church, Grovewood Road, Malvern, Worcestershire, WR14 1GD


Kidderminster Thursday 8.00pm

The Salvation Army, Jerusalem Walk, Off Queen St, Horsefair, Kidderminster, DY10 2NP  


Alcoholics Anonymous Great Britain

National groups run in Worcester, Evesham, Wyre Forest, Bromsgrove, Redditch and Droitwich

Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.


National Helpline: 0845 769 7555

Email: help@alcoholics-anonymous.org.uk


Drink Aware (National)

Online information and advice about safe alcohol consumption/ cutting down alcohol etc

Resources such as tracking apps and unit calculators.

Website: https://www.drinkaware.co.uk/


Alcohol Concern (National)

Provide online information and advice for individuals who are worried about their own or others' alcohol consumption. 

Information related to weight gain through alcohol consumption.

Website: http://www.alcoholconcern.org.uk/

Helpline: 0300 123 1110 (Weekdays 9am – 8pm, weekends 11am – 4pm)

Email: contact@alcoholconcern.org.uk


The National Association for Children of Alcoholics (National)

Providing information, advice and support for everyone affected by a parent's drinking.

Wesbite: http://www.nacoa.org.uk/

Helpline: 0800 358 3456

Email: helpline@Nacoa.org.uk


Talk to Frank (National)

Information and advice regarding drugs & alcohol.

Helpline: 0300 123 6600 (24 hours a day, 365 days a year - interpreters available)

SMS: 82111

Live chat and email services available through the website.


Parents Against Drugs (PAD) (Worcestershire, Wychavon)

Offer support via telephone, monthly meetings in Worcester, or a friendly chat.

Address: The Laurels, Station Road, Fladbury, Worcestershire, Pershore, WR10 2QP

Telephone: 01386 860338


SPACE (Worcestershire)

SPACE can provide a range of services including one to one advice via telephone, face to face or tailored drug or alcohol education sessions, with the emphasis on harm reduction.

In addition, for those young people who present as dependent substance misusers they can offer appropriate treatment interventions.

The SPACE helpline is available for young people under 19 years of age who have concerns about their own, or a friend or sibling's, alcohol and drug usage, as well as professionals working with young people.

Website: http://www.talktofrank.com/treatment-centre/space-young-persons-substance-misuse-service

Telephone: 0800 169 60 64 (Monday  - Friday, 9am - 5pm)



Swanswell (Worcestershire)

Offer an alcohol and drug recovery service across Worcestershire in Evesham, Kidderminster, Worcester and Redditch.

Referral forms are available in the resource folder.

Website: https://www.swanswell.org/


Evesham: 23 Vine Street, Evesham, WR11  4RL

Telephone: 0300 303 8200

Email: worcsadmin@swanswell.org


Kidderminster: 109-111 Coventry Street, Kidderminster, DY10 2BH

Telephone: 0300 303 8200

Email: worcsadmin@swanswell.org


Redditch: 15 Alcester Street, Redditch, B98 8AE

Telephone: 0300 303 8200

Email: worcsadmin@swanswell.org


Worcester: 14 Castle House, Castle Street, Worcester, WR1 3AD

Telephone: 0300 303 8200

Email: worcsadmin@swanswell.org


Web: www.yellowscarf.org.uk

Helps individuals with alcohol,drug and other substance dependency and socially excluded/destitute or homeless people. Our service users targets mainly Eastern European immigrants who struggle with accessing main stream service provision.




ADDISS (National)

Information and resources about ADHD.

Listing of other useful serices.

Conferences held per annum.

Website: http://www.addiss.co.uk

Telephone: 020 8952 2800

Fax: 020 8952 2909

Email: info@addiss.co.uk


Worcestershire Attention Deficit Hyperactive Disorder Family Support Group (Worcestershire)

This support group is based in Worcester.  Supporting people with ADHD and co existing disorders.

Telephone: 01905 359707

Email: worcestershireadhd@yahoo.co.uk


AAD-UK (National)

Information for adults with ADHD.

List of local support groups - non currently available in Worcestershire but updated frequently.

Resources and information relating to help with relationshipd, social skills, time management, financial management, workplace and women and ADHD.

Website: http://aadduk.org/


ADD & ADHD (National)

Information and resources for individuals who suffer from the conditions and those who know someone who suffer from one of the conditions.

Information or individuals with ADHD/ADD with other conditions such as Asperges.

Website: http://www.addandadhd.co.uk


Countywide charity dedicated to supporting adults with Asperger's and their families
Website: http://www.aspie.org.uk 
Email: admin@wits-endweb.co.uk 


SEARS ADHD Support Group Redditch

Support and education for individuals diagnosed with - and affected by others with ADHD - aged 16 and over.

Refer to the Facebook page to contact the group, held in The SPACE, Redditch.

Facebook: www.facebook.com/RedditchAdhdEducativeSupportGroup


Advice NOW

Website: www.advicenow.org.uk
A service provided by Law for Life to ensure that people have the knowledge, confidence and skills to deal with legal matters. The website covers a range of financial,legal and personal issues and includes tips and in-depth guides to access online or download


Worcester Citizens Advice Bureau and Worcester Housing and Benefits Advice Centre


Hopmarket, The Foregate, Worcester WR1 1DL

Worcester Citizens Advice Bureau & WHABAC (Worcester Housing and Benefits Advice Centre) provide a free, independent, confidential and impartial service.

We offer a range of services, supporting people, providing information / advice and directing people to the best source of help for their issue.


Tel: 03444 111 303

Bromsgrove and Redditch CAB

Open 9:30am-3:00pm Monday to Thursday

50-52 Birmingham Road
B61 0DD



03444 111 303 (Telephone Advice Service)

01527 557397 (Housing advice only)

Drop-ins at Redditch Town Hall on Tuesday/Wednesday/Thursday mornings only

Redditch Town Hall Alcester Street
B98 8AH

South Worcestershire (Malvern Hills) CAB

Open 10:00am-4:00pm Monday/Tuesday/Thursday/Friday

Malvern Heights Chequers Close Enigma Business Park
WR14 1BF



01684 563611

03444 111444 (Worcs Adviceline)

Pershore CAB Drop-In

Tuesdays 10:00am-12:30am

The Library Church Street
WR10 1DT

Droitwich CAB

Open 9:30am-3:30pm Tuesdays and Fridays

The Library Victoria Square Droitwich


South Worcestershire (Wychavon) CAB

Open 9:30am-3:30pm - Monday/Tuesday/Thursday

13 Port Street
WR11 3LD

Onside Worcester

Range of support and services to ensure fairness and equality for adults who may be vulnerable, disadvantaged, discriminated against.  This includes mental and physical ill health, sensory impairment, learning disability, drug and alcohol misuse, older people, and carers.

Offer advocacy services to all.

Can provide appropriate adults Lifelinks – provides one-to-one support & help builds confidence and skills for individuals with mild/moderate learning difficulties, mental ill health, Autism & people over 50.

Website: www.onside-advocacy.org.uk

Address: Onside Advocacy, 14 Charles St, Worcester, WR1 2AQ


Telephone: 01905 27525

Advocacy: advocacy@onside-advocacy.org.uk

IMCA (Independent Mental Capacity Advocate): imca@onside-advocacy.org.uk

IMHA (Independent Mental Health Advocate): info@onside-advocacy.org.uk

Lifelinks: lifelinks@onside-advocacy.org.uk

Appropriate Adult: appropriateadult@onside-advocacy.org.uk

Dial South Worcestershire

An independent, free, impartial & confidential information, advice & welfare service for disabled people, their families, carers, friends & professionals.

Tel: 01905 27790

Monday to Friday – 9.00 until 3.00

Email: mail@dialsworcs.org.uk

Website: www.dialsworcs.org.uk



Alzheimer's Socity (National)

Provide information, advice and support for carers of and individuals with Alzheimer’s.

Offer a national dementia helpline and live web chat service (through website)

Also offer local support groups for carers and individuals with Alzheimer’s across Worcestershire (in Worcester, Kidderminster, Droitwich, Evesham, Pershore, Bromsgrove etc) – For Full listings of these please see locality resource folders.

Website: www.alzheimers.org.uk

Helpline: 0300 222 1122

9am - 8pm Monday -  Wednesday

9am - 5pm on Thursday & Friday

10am - 4pm on Saturday & Sunday

Email: helpline@alzheimers.org.uk


Dementia UK (National)

Admiral Nurses – specialist nurses give much-needed practical and emotional support to family carers, as well as the person with dementia. They offer support to families throughout their experience of dementia that is tailored to individual needs and challenges.

Provide families with the knowledge to understand the condition and its effects, the skills and tools to improve communication, and provide emotional and psychological support to help family carers carry on caring for their family member.

Offer DIRECT Admiral Nurse Helpline

Service in Worcestershire based in Evesham

Referral: All services operate an open referral process

Direct Helpline: 0845 257 9406

Email: direct@dementiauk.org

Monday/Tuesday/Friday 9:15 - 16:45

Wednesday/Thursday 9:15 - 16:45, 18:00 - 21:00

Worcestershire Admiral Nurses - Worcestershire Mental Health NHS Partnership Trust

Telephone: 0300 123 1734 (10:00 - 16:00 Mon - Fri)

Address: Admiral Nurses Day Treatment, Unit Evesham Community Hospital, Waterside, Evesham, WR11 1JG


British Association of Anger Management 

People experiencing anger directly or indirectly - Offers workshops, courses and training in all aspects of anger and conflict management in various locations including Birmingham.  Individual sessions available via Skype

Tel: 0345 1300286
Email: info@angermanage.co.uk
Website: www.angermanage.co.uk

The Bridge Counselling Service (Worcester)


At The Bridge we believe that counselling should be available to everyone. We do not charge for counselling, but we do encourage clients to contribute what they can afford. 

Website: www.bridge-counselling-worcester.org.uk/

Monday-Thursday 14:00 - 16:00

Telephone: 01905 731850


Lyttelton Well Counselling Service (Malvern)

Offer Counseling for a range of issues including;

  • Anxiety and panic attacks

  • Bereavement and loss

  • Confidence and self-esteem

  • Confusion, despair, sadness or anger

  • Coping with illness or disability

  • Depression

  • Difficulty coping with everyday issues

  • Relationship issues

  • Stress

  • Violence and abuse

  • Work related issues

As this is a charity, contributions to counseling are encouraged.

Website: http://www.thewellcounselling.co.uk

Telephone: 01684 563456

Email: info@thewellcounselling.co.uk

Address: The Lyttelton Well, Church Street, Malvern, Worcestershire, WR14 2AY 


Fircroft - College of Adult Education (Birmingham)  

Offer a number of short residential courses including personal and social development:

  • Coping with Stress

  • Developing personal confidence and self-awareness

  • Understanding human behaviour in relationships

  • Anger Management

  • Improving Assertiveness and decision making skills

  • Health and fitness for life.

  • If receiving job seekers allowance, employment support allowance then courses are FREE, for all other fees please refer to website.




No Panic (National)

National Organisation for Panic, Anxiety Neuroses, Information and Care.

Provide information and advice for the carers of and people with Panic, Anxiety, Phobias, OCD and the effects of Tranquilizer withdrawal.

We can provide support over the telephone so that all sufferers can be helped.

Website: http://www.nopanic.org.uk

Helpline: 0844 967 4848 (10am-10pm, after 10pm it plays a recording of breathing/relaxation excercises)

Email: admin@nopanic.org.uk



Anxiety Alliance (National)

If you suffer from any type of anxiety disorder, including any of the following, then Anxiety Alliance can give you advice and support:

  • General Anxiety Disorder

  • Phobias

  • Panic attacks

  • Obsessive compuslive disorder (OCD)

Website: http://www.anxietyalliance.org.uk

Helpline: 0845 2967 877 (10am-10pm)

Email: harris835@btinternet.com


Anxiety UK (National)

Anxiety UK works to relieve and support those living with anxiety disorders by providing information, support and understanding.

Website: http://www.anxietyuk.org.uk

Helpline: 08444 775 774 (Monday - Friday, 9:30am - 5:30pm)

Email: support@anxietyuk.org.uk

Living Life to the Full

For People with low mood, anxiety or stress

A free online course in lifeskills based on Cognitive Behavioural Therapy including practical modules to learn skills, a support forum and a regular newsletter



No More Panic (National)

Provides information for sufferers and carers of people with Panic, Anxiety, Phobias and Obsessive Compulsive Disorders (OCD).

Website: www.nomorepanic.co.uk


Mind (National) 

Provide advice and support to empower anyone experiencing a mental health problem.

Campaign to improve services, raise awareness and promote understanding.  

Website: www.mind.org.uk

Info Line:  0300 123 3393, 9am to 6pm Monday to Friday (except for bank holidays)

Email: info@mind.org.uk

Text: 86463

Positive Thoughts - Malvern Mental Health Support Group

Mental health charity run by volunteers who understand the experience of mental distress and recognise the importance of meeting in a sharing and supportive way.

Website: http://www.positivethoughts.org.uk/

Address: Lyttelton Well, Guesten Room in the grounds of Great Malvern Priory, WR14 2AY

Drop in session every Wednesday 10.30am-12pm.

Telephone: Gary Lewis 01684 439533

Telephone: Zella Shawyer 01684 574709

Email: positivethoughts1@yahoo.co.uk

The Bridge Counselling Service

  • Self-Referral

  • Free service (encourage contributions)

  • Anxiety and Depression

  • Fear

  • Loss and bereavement

  • Relationship difficulties

  • Confusion and despair

  • Anger

  • Offer 6 sessions initially, but this may be extended depending on circumstance 

Website: www.bridge-counselling-worcester.org.uk

Telephone: 01905 731185 (Monday-Thursday, 2:00 - 4:00pm)


Redditch Mental Health Support Group

A small support group that meets regularly in Redditch, and offers friendly support and occasionally arranges speakers for the groups.

Website: www.rmh.btck.co.uk

Thursday at 11am & 6pm at "the Space" in Winyates


NHS Choices Moodzone

For People dealing with common mental wellbeing problems. Information, advice and CBT-based audio guides on a range of issues including anxiety, depression, panic attacks, sleep problems, low confidence and unhelpful thinking




Dear Stranger: Letters on the Subject of Happiness (National)

Dear Stranger is a collection of inspirational, honest and heartfelt letters from authors, bloggers and Mind ambassadors to an imagined stranger. Insightful and uplifting, Dear Stranger is a humbling glimpse into different interpretations of happiness, and how despite sometimes seeming unobtainable happiness can, in the smallest of ways, become and achievable goal.

All profits from the sale of this book (at least £3 for every copy sold) will be donated to Mind





Bromsgrove, Rubery Catshill 


Library and information services, signposting and referral, ICT help and access, Books on Prescription, adult learning courses, reading groups, childrens' activities

Books on Prescription



Headway Worcestershire

Day services operate in Worcester, Bromsgrove and Kidderminster

Domiciliary Home Care, Flexible breaks and Rehab focused support is countywide – Malvern, Worcester, Pershore, Evesham, Stourport, Kidderminster, Bromsgrove and Redditch. All packages are tailored to individual needs and aspirations.

Self Help groups run once a month in Bromsgrove

Counselling and Psychology is offered countywide (as above)

Volunteering and employment support is offered through our existing services and in our two charity shops located in Worcester City Centre

Website: http://headwayworcestershire.org.uk/

Address: Headways Worcestershire Trust Limited, The Mill, Gregory's Mill Street, Barbourne, Worcester, WR3 8BA

Telephone: 01905 729729

Fax: 01905 729696

Email: enquiries@hwtl.org.uk 



Arts in Minds Foundation (Worcester)

Supports those who have suffered with mental ill health and those affected around them such as carers, professionals and family members.

Our aim is to encourage creativity and social interaction, improve confidence and self-esteem whilst reducing the stigma that people with mental health issues face in everyday life.

Website: http://www.artinminds.org.uk/

Telephone: 07442 496046

Address: Art in Minds Foundation, The Bradbury Centre, 2 Sansome Walk, Worcester, WR1 1LH


Worcester Arts Workshop

Offer a variety of artistic and creative classes.

Also hold meditation classes every Monday 7.15pm - 8.45pm, £6/3.50.

Website: http://worcesterartsworkshop.org.uk/

Telephone: 01905 25053 (10am-5pm Tuesday-Friday, 10am-12pm Saturdays)

Email: info@worcesterartsworkshop.org.uk


Worcestershire Wildlife Trust

Nature reserve walks and activities; talks; group activities; volunteering on nature reserve work parties; local supporter groups talks and activities programme. 

Email: enquiries@worcestershirewildlifetrust.org

Website: www.worcswildlifetrust.co.uk


Adult Asperges Assessment Service

Family Psychologist (Worcestershire)

We are incredibly excited that 'The Family Psychologist Ltd' has been selected as a provider of Aspergers (High Functioning Autism) diagnostic assessment and support for adults in Worcestershire by the County Council.

Website: http://www.thefamilypsychologist.co.uk/

Telephone: 01562 610 011

Address: Adult Aspergers Assessment Service, The Family Psychologist,  60 Friar Street, Droitwich, WR9 8EF


ASPIE (Worcester)

ASPIE is a social self-help and motivation group for adults with Asperger's Syndrome.

We encourage one another to engage in various discussions, games, workshops, quizzes and other activities to build confidence and self-esteem which transfers to the areas of our lives outside of the group.

Website: http://www.aspie.org.uk 


Telephone: 01905 27825

Support Groups:

  • Wednesday 1pm-9pm

  • Saturday 1pm-5pm (Please note, there will not be either a counsellor or psychologist available during these additional sessions)

Address: 26 Sansome Walk, Worcester, WR1 1LX



Aspire Adult Support Groups (Malvern)

Aged between 16 and 24 years of age.

  • A diagnosis of Asperger Syndrome or High Functioning Autism.

  • Living in the Malvern Hills area.

  • Wanting to meeting others with autism and talk about the condition.

Address: http://www.autismwestmidlands.org.uk/

Telephone: 0121 450 7582 and ask to speak to Aspire Team.

Email: aspire@autismwestmidlands.org.uk and type ‘Support Groups Application’ in the subject box.



Rainbow Autism (Bromsgrove)

  • Group activities and outreach support services.

  • Work with individuals living with an Autistic Spectrum Condition, including Aspergers Syndrome and ADHD.

  • Support those with a diagnosis and those suspected of having the condition but also provide support to parents and carers and to those that have complex problems or dual diagnosis (including those with mental health issues and offending behaviour).

  • Social/Skill building groups

  • Benefit advice/support

  • Counselling/psychotherapy

  • Employment/education support

Website: http://www.rainbowautism.org/news-and-events/

E-mail: information.rainbow13@gmail.com  

Telephone: 01684 312760 (the office is only staffed part-time so please send a text to mobile 077921 87229 providing your name, number and email address someone will contact you as soon as we can)

Support GroupEvery Tuesday 1-4pm (except for 2 weeks during the Christmas period)

Address: The Starlight Cafe, 13-15 Humphrey Avenue, Bromsgrove, B60 3JB

Options (National)

A national provider of care and education to children, young people and adults with autism, complex needs and behavioural, emotional and social difficulties (BESD).

Website: http://www.optionsgroup.co.uk/

Can make referrals on website through the ‘contact us’ form.

Telephone: 08442 487187

Email: info@optionsgroup.co.uk


ASD & Learning Difficulties Group - For family members and carers (Kidderminster)

Small friendly group of parents, relatives and carers who talk/listen to speakers talk about a range of issues involved in supporting people with Autism.

Group is held 2-3 times a year by Helen Bradley, psychologist, and behaviour therapist Amanda Green and OT Alison Barsby.

Meetings: 6.45pm-8.30pm

Address: Robertson Centre, Kidderminster Hospital, Bewdley Road, Kidderminster, DY11 6RJ 

Telephone for meeting details: Tessa Dunaway - 01562 513 290




Bereavement Support South Worcestershire

Counselling and advisory services Practical Support, Telephone Support and Group Support.

Emotional support and time limited Counselling.

To access these services you need to be registered to a South Worcestershire GP practice (Droitwich, Worcester, Malvern, Evesham and Pershore)

Website: http://www.bereavementsupportworcestershire.org.uk/

Telephone: 01905 760934


Cruse Bereavement Care (National)

Wide range of information for individuals affected by bereavement.

For those who need additional specialist help, Cruse offers free confidential support for adults and children, and this can be by telephone, email or face-to-face.

Website: www.cruse.org.uk

National Helpline: 0808 808 1677

Worcester Branch Tel: 01905 22223

Worcester Branch Email: worcestershire@cruse.org.uk


Bereavement UK (National)

Online bereavement support and advice

Website: http://www.bereavement.co.uk/

Email: support@bereavement.co.uk 

Compassionate Friends (National/Worcester)

National telephone helpline run by bereaved parents to those suffering loss of a child of any age, from any cause.

Website: http://www.tcf.org.uk/

Helpline: 0345 123 2304 (10am-4pm & 7pm-10pm daily)

Email: helpline@tcf.org.uk

website: www.tcf.org.uk



Child Bereavement UK

Child Bereavement UK supports families and educates professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement.

Offer support via helpline and can book telephone sessions.

Website: http://www.childbereavementuk.org/

Helpline: 0800 02 888 40 (Monday – Friday, 9am – 5pm)

Email: support@childbereavementuk.org


Survivors of Bereavement by Suicide (SOBS) (National/Bromsgrove)

Self-help organisation and we aim to provide a safe, confidential environment in which bereaved people can share their experiences and feelings, so giving and gaining support from each other

Information regarding suicide and bereavement

Offer email support and local support groups.

Website: http://uk-sobs.org.uk/

Email Support: sobs.support@hotmail.com

Bromsgrove Support Group 3rd Tuesday of every month

Telephone Karen: 07811172 767


Blue Cross Pet Bereavement Support Service (National)

National helpline available every day of the year for individuals who have experienced a loss of a pet.

Also operate email support.

Online literature about pet bereavement available.

Website: http://www.bluecross.org.uk/

Pet Bereavement Support Helpline: 0800 096 6606, 8.30am - 8.30pm, 365 days a year.

Email: pbssmail@bluecross.org.uk

Footsteps (Worcestershire)

Provide support for bereaved children, young people and their families in Worcestershire following the death of a parent, sibling or other significant person in their life.

Offer telephone support, individual support for children and young people workshops for families

Website: http://www.talktofootsteps.co.uk/

Helpline: 0845 467 6065

Can email via the website

Address: PO Box 872, Worcester, WR1 9DS


Kemp Hospice

1-1 Befriending and Group Support. For Pre/Breabved families in the Wyre Forest area. 9-5 Mon/Wed/Thurs/Fri 9-9 Tues

41 Masons Road, Kidderminster, DY11 6AG

Tel: 01562 756000

Email: david.latham@kemphospice.org.uk

website: www.kemphospice.org.uk

Tel: 01562 756000


Grief Encounter

Bereaved children, young people and their families, Free support including a telephone helpline, family programme, Grief Relief kits and e-counselling.

Tel: 020 8371 8455

Email: contact@griefencounter.org.uk

Website: www.griefencounter.org.uk



Biploar UK (Worcestershire/National)

Information and support for those who know, and individuals struggling with Bipolar disorder.

Offer free support group regularly in Worcester.

Website: https://www.bipolaruk.org/

Email: info@bipolaruk.org

Telephone: 0333 323 3880

Worcester Support Group: 3rd Wednesday of every month

Time: 7.00pm - 9.00pm

Useful Info: There is a voluntary collection towards the room hire each month - no obligation to contribute.

Address: Horizon Community Centre (formerly City Community Centre), Midland Road, Worcester

Bi Polar Support Group

Third Weds each Month (not August or December) Meet Horizon Community Centre, Midland Road, Worcester WR5 1 DS 7-9pm



Carers UK

Online forum, advice, information and support for those who provide unpaid care for older, disabled or seriously ill family or friends

Tel: 0808 808 7777
Email: advice@carersuk.org


Worcestershire Mental Health Relativs and Carer's Support Group (Worcester/Malvern)

Support group for relatives, friends, and carer’s of individuals with mental health issues.

Offer people, who know of those who suffer from a range of mental health issues, someone to talk to, practical advice, useful information, interesting speakers, occasional social activities and other much needed support.

Website: http://www.worcestermhs.org.uk/  

Meetings: held on the 1st Monday of each month.

Time: 7.30pm - 9.00pm

Address: Osborne Court, Osborne Road, Malvern Link, Worcestershire, WR14 1JE 

Telephone: 0750 360 1737

Email: worcestermhs@gmail.com


Carers Careline (Redditch)

If you feel cut off from the information you desperately need, stressed, isolated or overwhelmed in your caring role and live in the Redditch area, then Carers Careline aims to help you tackle all these issues and more.

Website: http://carerscareline.co.uk/

Telephone: 01527 66177

Time: Monday - Thursday, 9am - 2pm


Worcestershire Association of Carers

  • Information or advice about a particular benefit or legal issue

  • Carers Assessment Information

  • Social groups

  • You look after someone with a certain illness or disability and would like to find out about some expert organisations that can help with support and advice

  • Free training courses.

  • Carer’s Groups run in Bromsgrove, Droitwich, Evesham, Kidderminster, Malvern, Pershore, Stourport, Tenbury Wells & Worcester. For details of each group please see resources folder.

  • Offer practical and emotional support services to help you in your caring role. We work within a network of agencies  throughout Worcestershire, if we can't help with a specific problem, we know someone who can. Our advisers provide one to one support if you need additional practical or emotional assistance. Appointments can be made at home or at your GP surgery.

Website: http://www.carersworcs.org.uk/

Helpline: 0300 012 4272, Monday – Friday, 9am – 7pm & Saturday, 9am – 12pm


Relatives Information Group (Worcester)

For carers of relatives with Psychosis, Bipolar mood disorder or related disorders

For more information please see leaflet in resources folder.

Contact: Dr Tom Barker (Chartered Clinical Psychologist) - Worcestershire Recovery Service

Telephone: 01905 734594

Address: Studdert Kennedy House, Spring Gardens, Worcester, WR1 2AE


ACT Group for Relatives and Carers of Clients with Psychosis (Worcester)

  • 8 sessions, 2 hours each

  • Open to individuals who are over 18 years of age

  • Are a relative, partner or a carer of a person diagnosed with psychosis (schizophrenia, bipolar mood disorder, schizoaffective disorder)

  • Live in Worcestershire  (or a neighbouring county if the service user lives in Worcestershire)

Contact: Dr Tom Barker (Chartered Clinical Psychologist) - Worcestershire Recovery Service

Telephone: 01905 734594

Address: Studdert Kennedy House, Spring Gardens, Worcester, WR1 2AE

Worcestershire Parent & Carers' Community

For families who have a child with a disability or additional need. family days out; 14+ youth group; parent carer support; coffee mornings

Email: wpccsue@gmail.com

Website: www.parentcarers.org.uk


The Fold Care Farm

Tel: 01886 833633

Website: www.thefold.org.uk

Email: carefarm@thefold.org.uk

The Fold, Bransford, Worcestershire, WR6 5JB

Growing vegetables, herbs and flowers in a beautiful garden, small groups with focussed support. Support, encouragement and team activity, plus quiet time observing nature. Healthy lunch provided (home cooked and mainly home-grown produce). Participants are empowered to learn practical useful skills, and spend time with their hands in the soil. 

Wildgoose Rural Training

Top Barn Farm, Holt, Worcester, WR6 6NH

Website: www.wildgooseruraltraining.org

Email: jim@wgrt.org

A beautiful care farm providing our students and service users access to many open air activities including horticulture, agriculture, animal care, woodworking, cookery, woodland skills, wildlife and conservation. A place where you can grow in a family atmosphere. A team of professional and knowledgeable tutors who are supportive and caring towards their students and the environment.



The Family Psychologist (Worcestershire)

Offer services for:

  • Baby and Toddler

  • Children and families

  • Educational, cognitive and dyslexia assessments

  • ASD, ADHD assessment (including adults)

  • Occupational Therapy assessments

  • Medico-legal assessment

  • PTSD, trauma therapy for chlidren

Website: http://www.thefamilypsychologist.co.uk/

Telephone: 01562 610 011

Time: 9am-5pm Monday to Friday

Fax: 01562 610 016

Email: support@thefamilypsychologist.co.uk


Worcester Community Trust

Green Centre, Tolly Cantre, Horizon Centre, KGV centre, Warndon centre,

Email: info@worcestercommunitytrust.org.uk
Website: www.worcestercommunitytrust.org.uk



NAPAC (National Association of People Abused in Childhood)

Offer information, support and advice for people who were victims of any type of abuse in childhood.

Online resources such as:

  • The Legal Process Explained

  • Self-Help Books

  • Grounding Techniques

  • Untangling the Web of Confusion

  • Rights of Women: Report to Court: A Handbook for Adult Survivors of Sexual Violence

Website: http://napac.org.uk/

Helpline: 0800 801 331 (Monday – Thursday, 10am - 9pm & Friday 10am - 6pm)

Email: support@napac.org.uk

Address: NAPAC, P O BOX 63632, LONDON, SW9 1BF


MOSAC Supporting Non-Abusing Parents and Carers of Sexually Abused Children (National)

Helpline: Staffed by trained female volunteers to offer support and information to all non-abusing parents and carers and to other agencies and organisations. You may wish to just talk; we will listen. You may want information resources; we will help as best as we can. Interpretation service available from Language Line for over 170 languages.

Website: http://www.mosac.org.uk/

Helpline: 0800 980 1958

If you can pay please call our helpline on: 020 8293 9990

Email: enquiries@mosac.org.uk


Worcestershire Rape and Sexual Abuse Support Centre

  • WRSASC is a free, confidential and non-judgemental support service for survivors who have experienced rape, assault, incest, sexual abuse, sexual harassment or any form of sexual attack, whether physical, verbal or emotional.

  • Offer support for those recently affected or those that have experienced past abuse.

  • Offer a helpline service

  • Offer a free counselling service for female victims and those supporting victims. (To refer please see contact details; friends and professional bodies may contact on behalf of the individual)

  • Independent Sexual Violence Advisor service is available to work with male and female victims aged 11 years and over:

  • From the point of crisis (eg within emergency services following an attack).

  • To provide emotional, factual & practical support

  • To support the victim throughout the legal process and beyond if the victim wishes to report the incident to the police

  • Help clients access their rights and other services they require.

(To refer please see contact details; referral form available in resources folder)

Website: http://www.wrsasc.org.uk/

Helpline: 01905 724514

  • Monday 7.30pm - 9.30pm

  • Tuesday 1.00pm - 5.00pm

  • Thursday 7.30pm - 9.30pm

  • Friday 10.00am - 2.00pm

For counselling enquiries please contact the helpline (01905 724514)

Email: counselling@wrsasc.org.uk

For ISVA enquiries please contact the office (01905 611655)

Email: isva@wmrsasc.org.uk

For general enquiries please contact the office (01905 611655)

Email: office@wmrsasc.org.uk

Referral Form available in Resource Folder.

Address: WRSASC, PO Box 240, Worcester, WR1 2LF



The Bridge Counselling Service (Worcester)

  • Self-Referral

  • Free service (encourage contributions)

  • Anxiety & Depression

  • Fear

  • Loss and bereavement

  • Relationship difficulties

  • Confusion and despair

  • Anger

Offer 6 sessions initially, but this may be extended depending on circumstance.

Website: http://www.bridge-counselling-worcester.org.uk http://www.bridge-counselling-worcester.org.uk

Telephone: 01905 73185 (Monday-Thursday 2-4pm)



Free, safe and anonymous online support for young people


British Association for Counselling and Psychotherapy (National)


The British Association for Counselling & Psychotherapy is a membership organisation and a registered charity that sets standards for therapeutic practice and provides information for therapists, clients of therapy, and the general public.


Website: http://www.bacp.co.uk/


Telephone - Customer Services: 01455 883300 (Monday-Friday, from 9.00am until 5pm)

Fax: 01455 550243


Text: 01455 560606



Evesham & District Mental Health Support Services

Evesham and District Mental Health Support Services (EDMHSS) is a self-funded, registered mental health charity based in Evesham, Worcestershire, working for a better life for everyone with experience of mental distress. 


Email: edmhss@btconnect.com 
Tel: 01386 429454
Local people with mental health/wellbeing issues. Provides a range of therapies and activities.


Head Gym 

Courses in Personal development, Mentoring & Coaching. Also provides self confidence self esteem building courses

Email: info@headgym.co.uk

Web: www.headgym.co.uk

Tel: 0121 364 4553



UK Council for Psychotherapy (National)


Leading professional body for the education, training and accreditation of psychotherapists and psychotherapeutic counsellors


Website: http://www.ukcp.org.uk/


Telephone: 020 7014 9955


Email: info@ukcp.org.uk


Address: 2nd Floor, Edward House, 2 Wakley Street, London EC1V 7LT





Relate (Worcester, Broadway, Bromsgrove, Redditch)


Work with couples or individuals, who are:


  • Experiencing relationship difficulties

  • Struggling through a bad patch

  • Thinking of splitting up

  • Trying to come to terms with the breakdown of their relationship


Website: http://www.relate-worcestershire.org/


Please note: all appointments should be booked through the Worcester office.  


Worcester office hours are:


  • Monday-Thursday 9.00 am-7.00 pm

  • Friday 9.00 am-6.00 pm

  • Saturday 9.00 am-1.00 pm


Telephone: 01905 28051  


Email: reception@worcsrelate.plus.com


Address: 19 Castle Street, Worcester, WR1 3AD





Relate - MacMillan Counselling Service (Worcester, Broadway, Bromsgrove, Redditch)


FREE counselling sessions to people with cancer, their family or carers.


Meet with you alone, you and your partner, or with other family members including children, parents or siblings to help you talk through:


  • Changes and problems with relationships because one of you has cancer

  • Difficulties talking to and supporting each other

  • Problems talking to children, or parents and other relatives about cancer

  • Challenges in getting 'back to normal' as a couple or family, when cancer treatment is finished

  • Problems with sexuality resulting from surgery, treatment, altered body image, tiredness or anxiety.


Website: http://www.relate-worcestershire.org/


Please note: all appointments should be booked through the Worcester office.  






Lyttelton Well Counselling Service (Malvern)


Offer Counseling for a range of issues including;


  • Anxiety and panic attacks

  • Bereavement and loss

  • Confidence and self-esteem

  • Confusion, despair, sadness or anger

  • Coping with illness or disability

  • Depression

  • Difficulty coping with everyday issues

  • Relationship issues

  • Stress

  • Violence and abuse

  • Work related issues


As charity, contributions to counseling are encouraged.


Website: http://www.thewellcounselling.co.uk/


Telephone: 01684 563456




Address: The Lyttelton Well, Church Street, Malvern, Worcs, WR14 2AY





 Victim Support (National)

For victims and witnesses of any crime of those affected by a crime committed.


Offer a support line that can put in place emotional and physical support, or signpost to services they feel are most suited to the individuals’ needs


Website: https://www.victimsupport.org.uk/


Support Line: 08 08 16 89 111 (Monday - Friday 8pm - 8am)


West Midlands Support Line: 0300 303 1977 (Monday – Friday 8am – 8pm & Saturday 5pm - Monday 8am)


Email: supportlineemail@victimsupport.org.uk





The Offenders Families Helpline (National)


This website has information for families on all aspects of the criminal justice system in England and Wales from arrest through to release.


Helpline available – also available in other languages on request.


Website: http://www.offendersfamilieshelpline.org/


Helpline: 0808 808 2003 (Monday – Friday, 9:00am - 8:00pm & Saturdays and Sunday, 10:00am - 3:00pm.)


Email: info@offendersfamilieshelpline.org





Prisoner's Family and Friends Service (National)


  • Helpline

  • Help at Court - based in London but on occasions can arrange for a volunteer to go with a family member to court and support them on the first day of a trial or on the sentencing day.

  • Information and advice

  • Telephone Befriending service




Helpline: 0808 808 3444


Admin tel: 0207 735 9535


Fax: 020 7403 9359   


Email: info@pffs.org.uk




Pact (National)


Pact is a national charity which supports people affected by imprisonment. We provide practical and emotional support to prisoners' children and families, and to prisoners themselves.


Children and families service: Visitors centers, supervised children play services & family lunch services.


Family Casework: Work to facilitate regular family contact and help offenders maintain strong family relationships to help to reduce reoffending amongst ex-prisoners. 


The service is for people that are currently unable to access mainstream provision and require specialist one to one support to increase their social inclusion.


Our participants will have multiple support needs such as:


  • Lack of work skills

  • Unqualified

  • De-motivated

  • Have drug and / or alcohol issues

  • Behavioural issues

  • Debt problems

  • Accommodation problems

  • Mental health issues

  • Family / relationship issues


Relationship and parenting courses:


  • Building Bridges is an evidence-based course designed to support young people in prison and their parents or carers. The course runs for four days (over four weeks) and aims to strengthen the parent/child relationship and prepare them for the issues they will face when leaving prison

  • Building Stronger Families (BSF) is a 6 day course that is highly effective at strengthening prisoners' relationsuips with their partners; reducing the risk of couples braking up.


Website: http://www.prisonadvice.org.uk/


Address: 29 Peckham Road, London, SE5 8UA


Telephone: 0207 735 9535


Email: info@prisonadvice.org.uk



FASO - False Allegations Support Organisation (National)


Voluntary organisatoin that offers clear information, practical advice, and emotional support to anyone affected by false allegation of abuse.


Website: http://www.false-allegations.org.uk/


Helpline: 0844 335 1992 (Monday-Friday, 6pm - 10pm)


Email: support@false-allegations.org.uk





FACT (National)


Support carers, teachers, other professionals including voluntary workers (and their families) who have been falsely accused of abuse or misconduct in an occupational setting


Maintaining a telephone helpline


Provide direct suport to accused people as they negotiate police and employment procedures as a result of being falsely accused


Signposting people to specialist lawyers


Website: http://www.factuk.org/


Helpline: 0843 289 2016


Email: sec@factuk.org


Address: FACT, 83 Ducie Street, Manchester, M1 2JQ





Suzy Lamplugh Trust (National)


Raising people's awareness of personal safety and helping them to avoid becoming the victim of violance and aggression.


Offer personal safety advice


Manags the National Stalking Helpline (see below)


Website: http://www.suzylamplugh.org/





National Stalking Helpline


For individuals who are beingharassed or intimidated by the behaviour of another person


For individuals who feel that they are at risk of emotional/physical harm


Offer information and advice on prosecution, reporting harassment/stalking, gathering of evidence, personal safety, and practical steps to reduce the risk.


Website: http://www.stalkinghelpline.org/


Helpline: 0800 802 0300 (9.30am - 4pm weekdays excepct Weds 1pm-4pm)


Email: advice@stalkinghelpline.org



Warwickshire & West Mercia Community Rehabilitation Company

South Central Worcestershire CRC (covers Kidderminster & Worcester)
Elgar House
Shrub Hill
Tel: 01905-677101
Redditch CRC
Suite B, C and D
Canon Newton House
Kingfisher Shopping Centre
B97 4HA



Homegroup - Stonham Breakthrough Service (Worcestershire)


The service offers free and confidential support for people with problematic drug or alcohol use. We also work with ex-offenders.


In particular we provide:


  • Specialist support in obtaining – employment; training; education and volunteering (ETEV)

  • Floating support

  • Supported temporary accommodation.

  • 27 residential units throughout Worcester and Redditch.

  • Drop-in Service at a variety of our partnering outlets – Pathways, Probation, etc.


 The support we offer includes:


  • Maintain and deal with tenancy issues/ homelessness

  • Access and stay in education, training, employment, and/or volunteering.

  • Work alongside other specialist agencies. A support plan will be created to meet the clients’ individual needs and wishes.


We work with:


  • Young people leaving care, single homeless people and refugees.

  • People with mental health problems.

  • Learning disabilities/ physical disabilities.

  • People who have been in prison. We also carry out assessments with clients who are still in Prison and pending release.

  • Men, women and their children fleeing domestic abuse.

  • Drug and/or alcohol dependency problems.







Mind (National)


Provide advice and support to empower anyone experiencing a mental health problem.


Campaign to improve services, raise awareness and promote understanding.


Website: http://www.mind.org.uk/


Info line: 0300 123 3393


Text: 86463


Email: info@mind.org.uk




Wyre Forest Mind


Wyre Forest Mind aims to improve the mental health of people living in the local area, and to assist people experiencing mental health distress on their journey of recovery. 


Website: http://www.wyreforestmind.org.uk/ 


Telephone: 01562 881 678




Support Line (National)


We offer confidential emotional support to children, young adults and adults by telephone, email and post.


We work with callers to develop healthy, positive coping strategies, an inner feeling of strength and increased self-esteem to encourage healing, recovery and moving forward with life.


Website: http://www.supportline.org.uk/ 


Helpline: 01708 765200


Email: info@supportline.org.uk



Surviviors Club

Support for people who are experiencing difficulties with their mental health and their carers and families

10:00 AM - 14:00 PM Tuesday and Saturday

Email: survivorsworcester@talktalk.net

Website: www.survivorsworcester.org


Positive Thoughts - Malvern Mental Health Support Group


Mental health charity run by volunteers who understand the experience of mental distress and recognise the importance of meeting in a sharing and supportive way.


Drop in session every Wednesday 10.30am-12pm.


Website: http://www.positivethoughts.org.uk/ 


Address: Lyttelton Well, Guesten Room in the grounds of Great Malvern Priory, WR14 2AY


Telephone: Gary Lewis 01684 439533


Telephone: Zella Shawyer 01684 574709


Email: positivethoughts1@yahoo.co.uk




The Bridge Counselling Service (Worcester)


  • Self-Referral

  • Free service (encourage contributions)

  • Anxiety & Depression

  • Fear

  • Loss and bereavement

  • Relationship difficulties

  • Confusion and despair

  • Anger

  • Offer 6 sessions initially, but this may be extended depending on circumstance.


Website: http://www.bridge-counselling-worcester.org.uk/


Telephone: 01905 73185 (Monday-Thursday, 2-4pm)



Samaritans (National/Worcester)


Helpline providing non-judgemental, confidential support and encouragement. They provide everyone a safe place to talk, whoever they are, however they feel.


Website: http://www.samaritans.org/


Telephone: 08457 90 90 90 (24 hours a day, 365 days a year)


Email: jo@samaritans.org


Worcester Samaritans: 10 Sansome Place, Worcester, Worcestershire, WR1 1UA


Worcester Branch Telephone: 01905 116123 (Step free access but narrow doors may prove a problem - phone first if in doubt)




SANE (National)


Provide care and emotional support for people with mental health problems, their families and carers as well as information for other organisations and the public


Whatever your problems or concerns, you will receive non-judgemental emotional support. Our professional staff and trained volunteers have specialist mental health knowledge; we can help you consider options for support that address your individual circumstances.


Our services and support options are designed to provide a range of ways of getting and giving support, and considering self-help and self-management strategies


Website: http://www.sane.org.uk/


Helpline: 0300 304 7000 (6-11pm every evening)


Text Care and Support forums available via the website.




Papyrus (National)


Young people under the age of 35 feeling suicidal - anyone concerned that a young person they know may be at risk of suicide.


Website: https://www.papyrus-uk.org/


HOPELineUK: 0800 068 41 41 (Weekdays 10am-10pm, Weekends and bgank holidays 2-5pm)


Email: pat@papyrus-uk.org


Text: 07786 209 697




Rethink Mental Illness (National - Information on Local Support Groups)


The Rethink Mental Illness Advice Service offers practical help on issues such as the Mental Health Act, community care, welfare benefits, debt, criminal justice and carers rights. They also offer general help on living with mental illness, medication, care and treatment.


Provide online information about conditions, treatments, benefits, housing, recovery, criminal justice system etc.


Provide information about local support groups.


Website: http://www.rethink.org/


Rethink Advice & Information Service: 0300 5000 927 (Monday - Friday, 10am - 2pm)




Worcester Survivors


Voluntary organization providing drop-in facilities for all adults of any age experiencing mental health difficulties. We also welcome their carers and family members.


Website: http://www.survivorsworcester.org/


Address: St Swithuns Institute, The Trinity, Worcester, WR1 2PN


Drop in: Tuesdays & Saturdays, 10.00am-3.00pm


Email: survivorsworcester@talktalk.net




Depression Alliance (Wyre Forest)


Depression Alliance has set up Friends in Need as a way for people affected by depression, or supporting someone with depression, to talk online and meet up with groups in their local area.


Website: http://www.depressionalliance.org/


Friends in Stourport Email: friendsinstourport@gmail.com


Kidderminster Forest Friends: wyreforestfriends@gmail.com


1st Thursday of the month 11am-1pm


Address: Holy Innocents Church, unction of Sutton Road & Stourport Road, Foley Park, Kidderminster, DY11 6LA




CALM (National)


Our helpline is for men who are down or have hit a wall for any reason, who need to talk or find information and support.


Website: https://www.thecalmzone.net/ 


Telephone: 0800 58 58 58


5pm - 12am, 365 days a year




The Bridge Counselling Service (Worcester)


  • Self-Referral

  • Free service (encourage contributions)

  • Anxiety & Depression

  • Fear

  • Loss and bereavement

  • Relationship difficulties

  • Confusion and despair

  • Anger


Offer 6 sessions initially, but this may be extended depending on circumstance.


Website: http://www.bridge-counselling-worcester.org.uk/http://www.bridge-counselling-worcester.org.uk/


Telephone: 01905 73185 (Monday-Thursday 2-4pm)





Self-Injury Support (National)


Self-injury Support is a national organisation that supports girls and women affected by self-injury or self-harm.


  • TESS text and email support for girls and young women (24 and under)

  • Women's Self-injury Helpline

  • Information and publications about self-injury.


Website: http://selfinjurysupport.org.uk/


CASS Women's Self-injury Helpline: 0808 800 8088 is (Open to women of all ages)


Tuesday & Wednesday, 7pm - 10pm & Thursday, 3pm - 6pm


Text & Email Support Service: (For girls and young women up to 24yrs who self-injure)


Sunday, Monday, Tuesday, Wednesday, Thursday &Friday 7pm - 9pm


Text: 0780 047 2908 or email: TESS (Via Website)




Harmless (National)


Provide postal and email self-harm support through a counsellor and other volunteers that have personal, supportive and/or professional experience of self-harm


Offer a clinical service for this in distress, their family, carers, friends etc. This is a free service we provide – to refer email (see contact details)


Offer resources such as DVDs, books, exercises etc.


Website: http://www.harmless.org.uk/


Email: info@harmless.org.uk


Address: PO Box 10136, Nottingham, NG1 9HL




NHS Choices Moodzone



For People dealing with common mental wellbeing problems. Information, advice and CBT-based audio guides on a range of issues including anxiety, depression, panic attacks, sleep problems, low confidence and unhelpful thinking





D I A L  Disability Information Advice Line

Information and assistance for disabled people, carers and professionals on how to access support and welfare benefits.  DIAL produces a comprehensive guide to local and national advice, support and social organisations.

South Worcestershire      www.dialsworcs.org.uk        01905 27790  mail@dialsworcs.org.uk

North Worcestershire  www.nwdial.org.uk     0845 200 1072 or 01562 60241  admin@nwdial.org.uk 


Disabilty Sports


Held in Worcester


Danceability: Wheelchair user and non-wheelchair user dance class, age 14+. Full info here


Goalball: Sport specifically designed for visually impaired players age 14-25. Full info here





  Crush Project


Tel: 0800 014 9084

A service that supports young people with their own relationships or relationships within the family that are dealing with issues around domestic abuse .





Karma Nirvana – Honour based abuse and forced marriage support (National)


Supports male and female victims and survivors of Forced Marriage and Honour Based Abuse.


Offer information, advice and support phone line for victims.



Website: http://www.karmanirvana.org.uk/


Helpline: 0800 5999247 (Monday – Friday, 9.30am – 5pm)


Please note: Unavailable the first Monday of every month from 9:30am - 1pm.





Broken Rainbow LGBT domestic violence charity (National)



  • Provide confidential information, advice and support

  • Help you create your safety plan

  • Explore options around housing, legal advice, counselling and local support groups

  • Tell you about your local LGBT friendly services

  • Discuss the possibility of reporting to the Police



Website: http://www.brokenrainbow.org.uk/


Helpline: 0800 999 5428


  • Monday 10am - 8pm

  • Tuesday 10am - 5pm​ (Note: 1pm-5pm Tuesday is a trans* specific service.)

  • Wednesday 10am - 5pm

  • Thursday 10am - 8pm​

  • Friday  1pm   - 5pm  


Email: help@brokenrainbow.org.uk





DAWN Services – Worcester Community Trust



  • Individual face-to-face support sessions for women who have experienced/ experiencing domestic abuse

  • Offer group work programmes aimed at building confidence and self-esteem including the freedom programme

  • Safety planning, emotional support, help to access criminal and civil justice processes

  • Liasing with other agencies, housing information, access benefits, debt and financial advice.

  • Referrals accepted from other organisations as well as self-referrals.



Telephone: 07713 200 699


Email: dawn@worcestercommunitytrust.org.uk 




Respect (National)


A confidential and anonymous helpline for anyone concerned about their violence and/or abuse towards a partner or ex-partner.


Phone and email services.


Offer resources such as leaflets, managing jealousy exercises etc.


Run perpetrator programmes – to access call the helpline. 



Website: http://www.respectphoneline.org.uk and http://respect.uk.net/


Respect Phoneline: 0808 802 4040 (Monday - Friday, 9am - 5pm)


Email: info@respectphoneline.org.uk




West Mercia Women's Aid

Runs three refuges, community 121 and group support, recovery and empowerment programmes for Women and children affected by domestic violence.

Tel: 24 hour Domestic Abuse Helpline 0800 980 3331

Email: helpline@westmerciawomensaid.org

Web: www.westmerciawomensaid.org



  The Freedom Programme

 Women affected by domestic abuse and men who want to change their behaviour or who have experienced abuse.

  An education programme available online or in local groups that examines the roles played by attitudes and beliefs on the actions of abusers and the responses of victims and survivors in order to make sense of what has happened to them

  Tel: 01547 520228  text 07789 871309

 Website: www.freedomprogramme.co.uk

Email: info@freedomprogramme.co.uk






BEAT (National)


UK’s leading charity supporting anyone affected by eating disorders, difficulties with food, weight and shape.


Advice, information and support for individuals who are struggling with an eating disorder or worried about the wellbeing of another.


Offer a youthline (see child and adolescent services) and an adult helpline.


Offer support groups online and via the telephone for individuals who are emotionally overeating (Contact details for Eve)


Website: http://www.b-eat.co.uk/


Adult Helpline: 0845 634 1414


Email help@b-eat.co.uk



(Can provide translator for non-English speaking individuals) 


The Beat Adult Helpline is open to anyone over 18.


  • Monday: 12pm - 8.30pm

  • Tuesday: 12pm -5pm

  • Wednesday: 12pm - 8.30pm

  • Thursday: 12pm - 5pm

  • Friday: 12pm - 5pm 



Online overeating Support Group: 




Telephone: 01603 753307 Email: eosg@b-eat.co.uk






 Anorexia & Bulimia Care (National)


Provide on-going care, emotional support and practical guidance for anyone affected by eating disorders.


Support and care for those struggling personally and resource and equip parents, families, friends and professionals.


Provide on-going care, emotional support and practical guidance for anyone affected by eating disorders.


Support and care for those struggling personally and resource and equip parents, families, friends and professionals.




Support Line: 03000 11 12 13


Email: support@anorexiabulimiacare.org.uk





Eating Disorder Support (National)



Eating Disorders Support is an organisation providing help and support to anyone affected by an eating problem such as anorexia nervosa, bulimia nervosa or binge eating disorder.



Provides help for those who are caring for or supporting someone with an eating disorder.



Website: http://www.eatingdisorderssupport.co.uk/


Helpline: 01494 793 223

Email: support@eatingdisorderssupport.co.uk




SEED (National)



Information and advice on website for individuals who are affected by eating disorders.


  Offer practical resources for the individual and parents/carers.

    Website: http://www.seedeatingdisorders.org.uk/

  Helpline: 01482 718130

  Email: hello@seedeatingdisorders.org.uk





Bread (Worcestershire)



Provide online information on eating disorders/where to seek support. 


Website: http://bread-eatingdisorders.org.uk/ 


Telephone: 07773 106349 






Men Get Eating Disorders Too! (National)



Our website provides essential information that is specific to the unique needs of men and provides an online space for those affected to get their voices heard (e.g. peer support via our forum and one-to-one live chat sessions). 


We also campaign in the media and organise awareness raising events and training for professionals. 








BODY (National)



BODY is a national charitable organisation that actively celebrates individuality and strives to cure those with Body disorders.


  •   Focus on BDD (body dimorphic disorder)
  • We believe in 'Being One Distinguished You' because we are ALL unique and we are ALL beautiful.

  • Promotes positive body

  • Image, confidence.


  Website: http://www.bodycharity.co.uk/





Body Gossip (National)



Focus on building positive body image and body confidence.



Online resources, information, blogs etc.












Worcester University Nutritional Therapy Clinic


It is suitable for those with chronic conditions and those who are interested in enhancing their health and wellbeing.



In the clinic we will personalise a nutrition and lifestyle programme for you



Assess and identify nutritional imbalances and help you rectify them



Work with you to support your body to maintain or improve health



The students are able to provide you with a friendly and confidential service. Students work to BANT professional practice standards and CNHC code of conduct ethics and performance and are fully supervised by qualified and registered nutritional therapists.



A minimum of three consultations will be needed:



  • Appointment 1: This will last for one hour and fifteen minutes during which time the student therapist will discuss your symptoms or concerns and will negotiate with you some simple nutritional changes for you to implement over the following few weeks.

  • Appointment 2: This will last forty five minutes. The student will negotiate a more advanced and targeted nutritional strategy with you, based on their research.

  • Appointment 3 : This will also last 45 minutes during which time your health will be reviewed and further changes may be suggested depending on your progress.



Website: http://www.worcester.ac.uk/discover/nutrition-for-health.html



Email: wellbeing@worc.ac.uk



Telephone: 01905 542529/ 2455



The price is £15 inclusive for the three consultations. All other follow up appointments will be charged at £5 per session.



Appointments are available every Friday and occasional Saturdays during term times.











Access to Work (National)



An Access to Work grant can pay for practical support if you have a disability, health or mental health condition to help you:



  • Start working

  • Stay in work

  • Move into self-employment or start a business



Website: https://www.gov.uk/access-to-work/



Telephone: 0345 268 8489



Email: atwosu.london@dwp.gsi.gov.uk











Virginia House, The Butts, Worcester, WR1 3PA. 0300 456 8043 

Training and employment opportunities for people with disabilities/mental health issues. Also run specific apprenticeship schemes for young people suffering anxiety.








WEA (Workers Education Association (West Midlands/Worcestershire)


Community Programmes include:



  • 'Brush Up Your Skills' courses in Reading and Writing; Computer Workshops; Lipreading; Signing; Health and wellbeing; Confidence Building; Exercise; Women's learning courses; Creative courses; Personal development

  • All classes are open to adults over the age of 19 years.

  • Courses are FREE to those in receipt of income-related benefits. For all other course fees please contact us.

  • Run Projects in association with partner organisations. These include our Reablement project (PEPS), which has recently completed but provided courses for adults with mental health issues to encourage them to reengage in their communities.

  • We have also organised projects for: Carers; Employed people - raising awareness of good mental health in the workplace; Community Champions.



Website: www.wea.org.uk/learn-wea



Community Programme information and bookings:



Andrea Stanaway - Admin Assistant



Telephone: 01905 330 123



Mobile: 07582 896615



Email: Worcestercentre@wea.org.uk



Jan Hall - Programme Area Manager



Telephone: 01905 330 123



Text: 07896 246 703



Email: jhall@wea.org.uk






Learning For All Programme:



Katherine Brown– Course Organiser



Telephone: 07825 934 106



Email: kbrown@wea.org.uk






Student Minds



Students in full or part time further/higher education. Range of Support Programmes



Tel: 01865 264168
Email: info@studentminds.org.uk
Website: www.studentminds.org.uk





Beacon Employment (Kidderminster, Evesham, Worcester, Redditch, Bridgnorth, Stourbridge)



Helps individuals who experience barriers to employment physical and mental health problems).






Kidderminster Number: 01562 749930



Email: info@beaconemployment.org.uk




National Careers Service


  • Information for individuals seeking work.

  • CV advice

  • Information about qualifications and further training.

  • Offer free sessions to speak to specialist career advisors.



Website: www.nationalcareersservice.direct.gov.uk


Telephone: 0800 100 900





Learn Direct (National)



Access to a variety of courses, but also some really useful advice on searching/applying for jobs I.e. CV advice, virtual interview tasks etc.


Website: http://www.learndirect.com/help/job-help/





Libraries & Learning -Adult Learning (Bromsgrove & Redditch, Malvern & Worcester, Wychavon, Wyre Forest)


The Libraries and Learning team in Worcestershire run a range of courses aimed at offering new opportunities for adults to improve their skills.


  Website: http://www.worcestershire.gov.uk/info/20006/schools_education_and_learning/576/adult_learning



  Shaw Trust (National/Worcestershire) 


  • Support individuals with disabilities/ mental health conditions into employment and also whilst in work

  • Have to be referred from Job Centre Plus

  • Once you have been referred by your Jobcentre Plus and registered with Shaw Trust, a member of the team will be appointed to support you on an on-going basis and to help you find a job.

  • Your Adviser will work with you to develop a personalised action plan that includes a clear job goal and steps on how to achieve it.



Website: http://www.shaw-trust.org.uk



Work Choice; Work Programme and Talent Match



Address: Unit 2, Tolladine Road Centre, Tolladine Road, Worcester, WR4 9NB 



Telephone: 0300 3033107





Job Centre Plus (National/Worcestershire)



Help and advice about seeking employment. 


Can be referred to other advisory bodies i.e. Shaw Trust



Kidderminster Job Centre Plus: 12 Lower Mill Street, Kidderminster, Worcestershire, DY11 6TT 


Telephone: 0345 604 3719



Worcester Job Centre Plus: Worcester Jobcentre Plus:  Vine House, Farrier Street, Worcester WR1 3EL  


tel 0345 604 3719



Redditch Job Centre Plus: Prospect Hill, Redditch, Worcestershire, B97 4DL


 Telephone: 0345 604 3719


Evesham Job Centre Plus: Evesham Community Contact Centre, Abbey Road, Evesham, Worcestershire, WR11 4SA


Telephone: 0345 604 3719



Bromsgrove Job Centre Plus: Churchfields, Bromsgrove, Worcestershire, B61 8DX


 Telephone: 0345 604 371


Malvern Jobcentre Plus:  Malvern Library, Graham Rd, Malvern, Worcestershire, WR14 2HU 

tel 0345 604 3719



Book: Keeping Your Head After Losing Your Job: How to Survive Unemployment (National/Online)



‘Keeping Your Head After Losing Your Job: How to Survive Unemployment - Dr Robert L. Leahy (2013)



Available on Amazon for approx.. £13.99 or less but subject to change.




Recommended by patient to CBT.




The Prince’s Trust (National)



Offer grants, courses and training opportunities for individuals aged 16-25.


 Also support business enterprise from 18-30 years.


Website: http://www.princes-trust.org.uk/


Telephone: 0800 842 842


Address: Prince's Trust House, 9 Eldon Street, London, EC2M 7LS

Email: info@princes-trust.org.uk







10:32 Wyre Forest Help for Families



32 Wyre Forest Early Help offers a range of universal services for all families with a child aged 0-19 including Children’s Centre groups and activities, midwives and health visitor clinics, parents to be sessions, breastfeeding advice and support, speech and language groups, counselling, family and adult learning, including accredited courses.






Email: 1032wyreforest@barnardos.org.uk



Addresses & contact numbers:



Borrington Road, Kidderminster, DY10 3ED            


  01562 827207    


Chestnut Grove, Franche, Kidderminster, DY11 5QB


  01562 69052       


Princess Way, Stourport on Severn, DY13 0EL             


  01299 877920


Stoney Lane, Kidderminster, DY10 2LX             

  01562 742991    


Stourport Road, Bewdley, DY12 1BL


  01299 409169    


 Woodbury Road, Kidderminster, DY11 7JJ              


  01562 514980    




Family Rights Group



Support, advocacy and campaigning for parents when social services are involved in their children's welfare. FRG works with parents whose children are in need, at risk or in the care system and with members of the wider family who are raising children unable to remain at home. Free, confidential telephone advice.

Web: www.frg.org.uk
Tel: 0808 801 0366



Grandparents Plus


Campaigning for change so that their contribution to children's wellbeing and care is valued and understood.  Advising and supporting grandparents and wider family members, including when they have taken on a caring.

Tel: 0300 033 7015 
Email: advice.gpa@grandparentsplus.org.uk
Web: www.grandparentsplus.org.uk




Gingerbread (National)


Provide free advice, training, and practical support for single parents and campaign to improve the lives of all single parent families.



Website: http://www.gingerbread.org.uk


  Helpline: 0808 802 0925 (Will also arrange translation for those who do not speak English as their first language)


  • Monday: 10am-6pm

  • Tuesday, Thursday, Friday: 10am-4pm

  • Wednesday:10am-1pm & 5pm-7pm





Home Start 


Support and friendship for families with a child under 5 to “help families build a better life for their children”



South Worcestershire:   www.home-startsw.org.uk   01905 29377
Wyre Forest:  www.homestartwyrefor.org.uk   01562 825896 
Wyre Forest project also has a Home Start Plus project for families with children aged 5-18 living in certain parts of the area





Family Lives (National)


Family Lives is a charity with over three decades of experience helping parents to deal with the changes that are a constant part of family life.



Information, advice, guidance and support on any aspect of parenting and family life, including bullying.



Website: http://www.familylives.org.uk/



Helpline: 0808 800 2222



  • 9am – 9pm Monday - Friday

  • 10am – 3pm Saturday and Sunday







The Family Psychologist (Worcestershire)



Offers services for:



  • Baby & Toddler

  • Children & families

  • Educational, cognitive and dyslexia assessments

  • ASD, ADHD assessment ( Inc. adults)

  • Occupational Therapy assessments

  • Medico-legal assessment

  • PTSD, trauma therapy for children



Website: http://www.thefamilypsychologist.co.uk/



Telephone: 01562 610 011 (9am-5pm Monday to Friday)



Fax: 01562 610 016



Email: support@thefamilypsychologist.co.uk







Parent Support Link (National)



Parent Support Link aims to provide a 24-hour service to callers seeking either information about illegal substances and their effects, or as a listening ear to people who find themselves affected by another person’s drink or drug use.



Website: http://www.parentsupportlink.org.uk/



Telephone: 023 8039 9764







Families Need Fathers –Shared Parenting Charity (National) 



FNF is a charity chiefly concerned with the problems of maintaining a child's relationship with both parents during and after family breakdown. We offer information, advice and support services to help parents to achieve a positive outcome for their children.



Website: http://www.fnf.org.uk/



Helpline: 0300 0300 363 (9am - 10pm Monday - Friday, 10am - 3pm Weekends)







The Centre for Separated Families (National) 



Information and advice for everyone affected by family separation to help bring better outcomes for children – also including information about step-family members.



Substantial amount of information about ‘you’, ‘your children’ and advice/ resources for parenting apart.










Afaisic – Voice for Life (National)



Afasic supports parents and represents children and young people with speech, language and communication needs (SLCN).



Advice for parents getting help for their children (ie financial support, SEN support) and support for parents (forums, helpline, publications, videos).



Website: http://www.afasic.org.uk/



Afasic Parents' Helpline: 0300 666 9410







Early Help Hub Worcestershire County Council



We are here to help you find the right advice and support for your family. Here you can search for childcare near you, as well as finding out more about how to receive support from an Early Help service.



Can contact for further family support and to access trained advisors.



Offer programmes such as ‘Stronger Families’ helping to co-ordinate agencies to help improve the parent and families’ situation.



Website: http://www.worcestershire.gov.uk/info/20154/early_help_hub



Phone: 01905 822666.



Email: earlyhelphub@worcestershire.gov.uk 






Lucy Faithfull Foundation (National)



UK-wide child protection charity dedicated solely to reducing the risk of children being sexually abused.



Work with families that have been affected by sexual abuse including: adult male and female sexual abusers; young people with inappropriate sexual behaviours; victims of abuse and other family members.



  • Professional Services: Male & Female offender programmes, specialist case advice, reintegrating into society, educational programmes etc – access these via the website.

  • Public Services: Relapse prevention, structured help, intervention, help for others, internet guidance. Telephone and face-to-face support can be arranged (see contact details for information of how to access these services).



Website: http://www.lucyfaithfull.org.uk/



Telephone: 01372 847160



Email: wolvercote@lucyfaithfull.org.uk






SEND (formerly Parent Partnership Service)



Free confidential support for young people (0-25) with a Special Educational Need or Disability and their parents/carers


Email SENDIASS@worcestershire.gov.uk             Tel: 01905 768153

SENDIASS, Young People’s Support Services, Tolladine Road, Worcester WR4 9NB





Stop It Now! (National)



We support adults to play their part in prevention through providing sound information, educating members of the public, training those who work with children and families and running our freephone confidential Helpline.



Helpline is available to:



  • Adults worried about the behaviour of other adults or children and young people

  • Those worried about their own sexual thoughts or behaviour towards children (including online behaviour)

  • Friends and relatives of people arrested for sexual offending, including internet offending

  • Any other adult with a concern about child sexual abuse – including survivors and professionals



Website: http://www.stopitnow.org.uk/



Helpline:  0800 1000 900



Email: help@stopitnow.org.uk







Parents Protect (National)



  • Information and resources website which aims to raise awareness about child sexual abuse, answer questions and give adults the information, advice, support and facts, they need to help protect children.

  • Offer a helpline (See contact details)



Website: http://www.parentsprotect.co.uk/



Helpline: 0808 1000 900 (9am-9pm, Monday - Thursday & 9am-5pm Fridays)



Email: help@stopitnow.org.uk







Worcester Community Trust



Dines Green, Tolladine, Warndon, Brickfields, Ronkswood, Stanley Road

Email: cheryl@worcestercommunitytrust.org.uk

Website: www.worcestercommunitytrust.org.uk



Wyre Forest & Hagley Project (WHP)



Children attending Wyre Forest and Hagley primary schools and their parents. Offers early support for school and home life to help children make the most of their education. Local families can self-refer or are referred 

Tel: 01562 851292
Email: sgregory@continu.org.uk
Website: http://continu.org.uk/whp/




NHS Choices



Independence Trust
Living Well Service, 1st Floor Orchard House, Victoria Square, Droitwich, WR9 8DS
Aims to improve improve health and wellbeing by helping people to change behaviour and make better lifestyle choices.
Email: independence.trust@nhs.net



Worcestershire Diosece

Church of England congregations. Informal groups/support for those experiencing bereavement, loneliness, depression. Includes lunch clubs, coffee mornings, drop-in's.





Worcestershire Health Walks

Web: www.walkingforhealth.org.uk

If you find it difficult to get active, why not start walking? It's really easy to get started, you don't need any special equipment - and best of all it counts towards your recommended amount of physical activity.




Help for compulsive hoarders and their families

Web: www.helpforhoarders.co.uk







13 self contained apartments. Communal lounge/kitchen. Staffed 18 hours per week. Severe and enduring mental health problems
Email: Myplace@bromford.co.uk


Care & Repair Worcestershire (part of Fortis Living)

Monday to Friday 9am to 5pm

Email: crw@fortisliving.com

Website: www.careandrepairworcestershire.co.uk

Monday to Friday 9am to 5pm



County Community Projects

Tenancy related support to clients with an identified mental health problem. Second Night Out service to newly homeless clients. Tenancy support to single people or childless couples. Severe weather Night Shelter. Peer support for homeless clients.

Email: jane.chatterley@ccprojects.org.uk

Website: www.ccp.org.uk


Fortis Living - Falls Response

Website: info@fortisliving.com


Act on Energy

Mon - Friday 9am-5pm

Email: advice@actonergy.org.uk

Website: www.actonenergy.org.uk


NEW Lifeline

Email: lifeline@bromsgroveandredditch.gov.uk


North Worcester Basement Project 

Nightstop – Redditch – Young people homeless support
The Ecumenical Centre
B97 4EX
Tel: 01527 66036



Wyre Forest Nightstop
Bromsgrove St
DY10 1PF



The Basement project – Bromsgrove
Supporting young people 16-25 in North Worcestershire who are or at risk of becoming homeless.
Tel: 01527 832993.


Email; info@basementproject.org.uk

Website: www.bromsgrovebasement.org.uk


RAFT (Reaching And Fulfilling Tenancy) (Rooftop Housing, Redditch Night Stop, and The Basement Project)

RAFT is a countywide service, working in partnership with other agencies to provide comprehensive support to 18-23 year olds in the Worcestershire area. A service providing floating support to 18-23 year olds with housing related support needs. Working to achieve positive outcomes for young people, through an accredited group work programme called Liifewise and providing ongoing tailored one to one support.

Tel: 01527 832993  
Emaill: referrals@basementproject.org.uk

North Worcestershire Basement Projects, Hanover House, 1 Hanover Street, Bromsgrove, B61 7JH


Redditch Night Stop

Overnight accommodation, Floating support and Supporting families to to prevent homelessness

Tel: 01527 66036

Email: info@redditchnightstop.co.uk

Website: www.redditchnightstop.co.uk


Rooftop Housing Group - Active Lifestyles Team

Email: kim.skipsey@rooftopgroup.org

Website: www.rooftopgroup.org


St Paul's Hostel

Email: admin@stpaulshostel.co.uk

Website: www.stpaulshostel.co.uk

Supporting Single Homeless people between 18-80




Valuing Individual People 

VIP Day Centre supports adults that are at risk from social isolation. We are able to support anyone over the age of 18 that would like to use the service, encouraging adults with dementia, sensory impairments and physical disabilities to live well and meet new people in a social environment.

Email: vipdaycentre@gmail.com

Website: www.vipdaycentre.co.uk

Bromsgrove Crosslinks Befriending Scheme

Socially isolated and lonely people

Tel: 01527 835843

Email: bromsgrovebefriending@gmail.com







Farming Community Network (national)



A Christian based organisation supporting the agricultural community with stress, depression, isolation, alcohol and drug issues, relationships, accidents and long term illness

Telephone helpline:  7.00am – 11.00pm   0300 0111 999

E-helpline:  chris@fcn.org.uk




Men's Advice Line (National)



Support for male victims of domestic violence.



We are a team of skilled professionals offering practical advice, information and emotional support to male victims of domestic violence, as well as to concerned friends and family and frontline workers.



Website: http://www.mensadviceline.org.uk/



Men's Advice Line: 0808 801 0327 (Monday – Friday, 9am – 5pm)



Email: info@mensadviceline.org.uk







Men Kind Initiative (National)



Information, advice and support for male victims of domestic abuse.



Information regarding housing, police procedures, legal services, local services and support groups.



Offer a helpline for men, and mothers/sisters.



Website: http://www.mankind.org.uk/



Helpline: 01823 334244







Victim Support (National)



  • Offer support for victims and witnesses.

  • Offer specialist support for domestic abuse, sexual violence, hate crime, young victims & witnesses etc.

  • Support line available.



Website: https://www.victimsupport.org/



Support Line: 08 08 16 89 111



  • Monday - Friday 8pm - 8am

  • Saturday 5pm - Monday 8am



Email: supportlineemail@victimsupport.org.uk






 Two Pennies Money Advice



One to one debt advice, money management courses. A Christian based organisation which aims to save families from homelessness, relieve the pressure of debt and improve physical and mental health

Tel: 01905 27001
The Angel Centre, Angel Place, Worcester WR1 3QN
Email: adviser@twopennies.org.uk
Website: www.twopennies.org.uk 





National Debtline



Monday to Friday 9.00 - 20.00, Saturday 9.30-13.00 (phoneline). Free online and telephone advice and support for debt and budgeting

Tel: 0808 808 4000
Website: www.nationaldebtline.org





Money Plan UK



Support for vulnerable adults and families to manage money. Short term intensive support for those in financial difficulties or rent arrears to help them move forward, ongoing support for those who are unable to manage finances and correspondence because of health or disability. 

Tel: 07805 539082
Email: enquiries@money-plan-uk.co.uk
Website: www.money-plan-uk.co.uk



 Signs of Hope Community Interest Company



Signs of Hope is dedicated to seeing people live fuller lives by helping them regain control of their finances.  For some, our client-attentive approach to debt & budgeting advice is precisely what is needed when money worries are present.  Transforming finances brings release from stress and mental health concerns, raises confidence and self-esteem out of despair, breaks down barriers causing isolation, and brings hope when all feels hopeless.



Tel: 01905 20526
Email: office@signs-of-hope.org.uk;
Website: http://signs-of-hope.org.uk







Triumph Over Phobia (National)



Aims to help sufferers of phobias, obsessive compulsive disorder and other related anxiety to overcome their fears and become ex-sufferers.



Information, advice and self-help resources/activities on the website.



Website: http://www.topuk.org/






OCD UK (National)



Work with children and adults with Obsessive-Compulsive Disorder.



Advice on:



  • Accessing Treatment

  • Community Support

  • Advocacy

  • Information & Resources

  • Also information and advice regarding over conditions such as Emetophobia, Trichotillomania etc.



Website: http://www.ocduk.org/



Advice Line: 0845 120 3778 (Monday – Friday, 9am -5pm)









OCD Action (National)



Website: http://www.ocdaction.org.uk/






No More Panic (National)



Provides information for sufferers and carers of people with Panic, Anxiety, Phobias and Obsessive Compulsive Disorders (OCD).



Website: http://www.nomorepanic.co.uk/





Anxiety Coach (National)



Online information about specific phobias, i.e. fear of lying, Emetophobia etc.



Website: http://www.anxietycoach.com/






Help for Hoarders



Web: www.helpforhoarders.co.uk

People who hoard obsessively, their family and friends, Online self-help, information and discussion forum








Age UK (National/Worcestershire Branches)



Information and advice for older adults regarding general welfare, finance, care, etc.



Social clubs and local services available through the website – All local centres are listed in contact details.



Website: http://www.ageuk.org.uk/



Age UK Bromsgrove Branch


Age UK Redditch Branch


Age UK Wyre Forest Branch


Age UK Worcester & District:



Address:: 7 Shaw Street, Worcester, WR1 3QQ



Website: http://www.ageuk.org.uk/worcesteranddistrict/



Hotline: 01905 724294






Age UK Herefordshire & Worcestershire:



Address: Malvern Gate, Bromwich Road, Worcester, WR2 4BN



Website: http://www.ageuk.org.uk/herefordshireandworcestershire/



Telephone: 01905 740950/ 01905 673036




Age UK Droitwich Spa



Address: Severn House, 32 Ombersley Street West, Droitwich, WR9 8QZ



Website: http://www.ageuk.org.uk/droitwichspa/



Telephone: 01905 772126



Email address: info@ageukds.org.uk






Age UK Malvern District



Address: Great Malvern Station, Station Approach, Malvern, WR14 3AU



Website: http://www.ageuk.org.uk/malvernanddistrict



Telephone: 01684 560 666



Email address: office@ageukmalvern.org




Age UK Wyre Forest



Address: Castle Road, Kidderminster, DY11 6TH



Website: http://www.ageuk.org.uk/wyreforest



Telephone: 01562 827788



Email address: info@ageukwyreforest.org.uk







Age UK Reconnections Service (Worcestershire)



  • Aimed at tackling feelings of loneliness amongst older people by supporting them to connect with local communities through their own interests.

  • Tackling loneliness in such a personalised way is designed to enhance wellbeing for older people and reduce the use of more substantial health and care services.

  • Clients must be over 50 years of age

  • Clients cannot be in receipt of a Social Care Package or NHS package of Care or in the process of assessment for either package - (self-funders would be eligible)

  • Clients cannot have, or be in the process of assessment for, a diagnosis of Dementia

  • Clients must pay (or have paid on their behalf) Council Tax to a Worcestershire District Council.



Please See Resource Folders for posters and Referral form.



Professionals can contact:



Number: 01905 740954



Email: reconnections@ageukhw.org.uk



Secure Email: ageuk.hw@nhs.net







Action on Older Adult Abuse (National)



Action on Elder Abuse (AEA) works to protect, and prevent the abuse of, vulnerable older adults.



Website: http://www.elderabuse.org.uk/



Helpline: 080 8808 8141 (Monday - Friday, 9am - 5pm)






Silver Line - Helpline (National)



The Silver Line is the confidential, free helpline for older people (About 65+) across the UK open every day and night of the year. Our specially trained helpline staff:



  • Offer information, friendship and advice

  • Link callers to local groups and services

  • Offer regular befriending calls

  • Protect and support those who are suffering abuse and neglect






Helpline: 0800 4 70 80 90 (24 hours a day)






Community Action Malvern



Provide a weekly Sunday Tea Club for lonely older people and a Shoparound bus service to various local centres for shopping and socialising.


email info@communityaction.org.uk                      01684 892382

28-30 Belle Vue Terrace, Malvern WR14 4PZ






Health Walks

 Free short and longer walks with various voluntary groups. Tel: 01905 766155 Monday to Wednesday
Email: healthwalks@worcestershire.gov.uk
Web: www.walkingforhealth.org.uk



Independence Trust/  Living Well Service

A behaviour change, health improvement service, providing 121 support, a range of workshops, advice, information and signposting.  to supoprt people to strenghtening their phyiscal health and emotional wellbeing. Offers practical advice and support to those wanting to make healthy lifestyle changes. Services include: Brief Intervention, goal identification, planning for change. motivational support, signposting, onward referral and connecting to local community and peer support. We also offer volunteering opportunties within the service

Web: www.independencetrust.co.uk

Email: livingwellhub@independencetrust.co.uk



Stonham Generation Service



Free support to people over the age of 65 living in the Redditch, Bromsgrove or Wyre Forest area who may be experiencing or vulnerable to loneliness, isolation, anxiety, bereavement and depression.  Referrals accepted from self, a family member or agency will be assessed and allocated a Support Worker to help work towards goals and access activities.

Unit 98c Blackpole Trading Estate West, Worester WR3 8TJ   0845 155 0396



 Wyre Forest Leisure Centre

01562 515151



Silverwoods, Stourport Rd, Kidderminster, DY11 7DT.

To Create Active Places and Healthy people within the community. 

Gym, swimming, classes, junior activities, sauna & steam rooms, holiday camp, junior classes, climbing wall, Children's Adventure Play Area, swimming lessons junior activities, sauna & steam rooms, holiday camp, junior classes, climbing wall, Children's Adventure Play Area, swimming lessons, outddor pitch's, sports hall activities, events, community events, parties,  IFI acredited - by English Federation of Disability Sport. Cafe. 









Dental Anxiety Clinic (Worcestershire)



Non-Dental, health and social care staff must use the non-dental staff referral form which is available in the resources folder.



Clinic is located in Malvern.



For Referral form and complete criteria please see resources folder.





Anxiety UK (Health Anxiety) - (National)



Information and recommended resources for health anxiety.



Helpline and chat services available. 



Website: http://www.anxietyuk.org.uk/get-help-now/anxietyinformation/anxiety-disorders/health-anxiety/



Helpline:08444 775 774 (Monday – Friday, 9.30am – 5.30pm)



Email: support@anxietyuk.org.uk






MacMillan Cancer Support (National)



Information, advice and support for individuals affected by cancer.



Offer a helpline and local support groups (For Support Groups please see MacMillian document in Resources Folder)



Website: http://www.macmillan.org.uk/



Helpline: 0808 808 00 00 (Monday - Friday, 9am - 8pm)



Please see Document in Resources Folder for all Support Groups for Carers and Cancer Patients in Worcestershire.






Breast Cancer Care (National)



Information and advice about Break Cancer.



Website: http://www.breastcancercare.org.uk/



Helpline: 0808 800 6000 (Monday - Friday, 9am-5pm & Saturday 10am-2pm)






Worcester Breast Cancer Support Group (Worcester)



Support group held second Tuesday of each month from 2pm-4pm, with different speakers and activites (please see website for programme)



Address: St Andrews Methodist Church, Pump Street, Worcester



Website: http://www.wbcsg.org.uk/






Prostate Cancer UK (National)



Information and advice about Prostate Cancer.



Website: http://prostatecanceruk.org/



Helpline: 0800 074 838



Email and live chat available on the website






FMA UK Fighting For Freedom from Fibromyalgia (National)



Information and resources on Fibromyalgia.



Helplines available for general support and advise on welfare benefits.



Support groups run across the country (Currently awaiting details of most local support groups)



Website: http://www.fibromyalgia-associationuk.org/



FMA UK National Helpline: 0844 887 2444



FMA UK Welfare Benefits Helpline: 0844 887 2450






Pain Concern (National)



Pain Concern is a charity working to support and inform people with pain and those who care for them, whether family, friends or healthcare professionals.



Information and advice about pain management



Resources such as CDs, magazines & Forums.



Website: http://painconcern.org.uk/ 



Helpline: 0300 123 0789 (10am - 4pm weekdays)



Email: help@painconcern.org.uk







Away With Pain (National)



Providing support and information to sufferers of chronic pain



Information about services and available treatment options that may be useful for people suffering with chronic pain.



Website: http://www.awaywithpain.co.uk/






Kemp Hospice (Wyre Forest)



Offer specialist care and support to patients, families and carers who are dealing with life limiting illness and bereavement. We help people to maintain their independence or support adaption to changing abilities so that they can live their lives to the full for as long as possible.



Bereavement Hub






Multiple Sclerosis Society UK  (National/Worcester)



  • Groups run across Worcestershire, Redditch etc.

  • Information, advice and support for individuals with MS.

  • Emotional and financial support and advice.

  • Offer forums, resources, helpline and helpline email access.

  • Also a Worcester and District Branch – see contact details.

  • Offer a number of local support groups and exercise groups for individuals and carers of individuals with MS – for Social Support groups see contact details – For full listings and exercise groups please refer to the resource folders.






Website: http://www.mssociety.org.uk/



Helpline: 0808 800 8000



Email: helpline@mssociety.org.uk






Worcester & District Branch Website: http://www2.mssociety.org.uk/worcester



Telephone: 01905 381597




Droitwich Independent Mainstay



Meets Thursdays 10am – 12pm



Address: Herriots Home, Worcester Road, Droitwich, WR9



All people with MS welcome.



Contact: Brian Wakelam: 01905 770 736






Coffee Mornings



Every other Tuesday 10.30am – 12pm.



Address: Olive Grove, David's Nurseries, Ash Lane, Martin Hussingtree, WR3 8TB



Meets fortnightly Tuesday mornings



Address: Lloyds Bar, Crown Passage, Broad Street, Worcestershire.



Contact: Mike Clarke: 01905 773 722



Email: hardypilotclarke@googlemail.com






Carers Social Meet



Every 2nd Tuesday of month at 7pm at Swan Inn, Martin Hussingtree






Tenbury Carers Group



Meets second Tuesday of the month at 1:30pm - 3:30pm at



Address: Tenbury Library, Teme Street, Tenbury Wells.



Contact Helen Lubin: 01905 751 343







MS-UK (National)



MS-UK is a national charity dedicated to providing information, advice and support to anyone affected by MS; that includes families, carers, health professionals, friends and colleagues



Offer a helpline and web chat service (available through website)  






Helpline: 0800 783 0518



Email: info@ms-uk.org







Worcestershire ME Support Group (Worcester, Droitwich, Kidderminster, Malvern, Pershore)



Worcestershire M.E. Support Group is for people:



  • Affected by M.E. (Myalgic Encephalomyelitis)

  • CFS (Chronic Fatigue Syndrome)

  • PVFS (Post Viral Fatigue Syndrome), and

  • FMS (Fibromyalgia Syndrome)

  • Health Trainers and Doctors are arranged to visit groups on occasion.






Website: http://worcsmegroup.weebly.com/

Email: worcsmegroup@yahoo.co.uk


Support Groups:

Droitwich Area

Address: Methodist Church, Amphlett House, Worcester Road, Droitwich, WR9 8AW ,

1st Friday of each month except January and August. 1.30 pm - 2.30 pm


Kidderminster Area

Address: Museum of Carpet, Stour Vale Mill, Green Street, Kidderminster, DY10 1AZ

3rd Wednesday of each month except January and August. 2.00pm - 3.00 pm.

The Museum of Carpet in Stour Vale Mill is at Morrisons’ Green Street entrance in the centre of Kidderminster.


Malvern Area

Address: The Malvern Cube, Albert Road North, WR14 2YF on the second

Thursday of each month except January and August. From 2.00 - 3.00 pm.


Pershore Area

Address: Pershore Baptist Church, 2 Broad Street, Pershore, WR10 1AY

2nd Tuesday of each month except January and August. From 2.00 - 3.00 pm.


Worcester Area

Address: Horizon Community Centre, Midland Road, Worcester, WR5 1DS

2nd Wednesday of each month except January and August. From 2.00 pm - 3.00 pm.



British Lung Foundation - Breathe Easy (National/Worcester/Redditch)



Information, resources and support for individuals suffering from a lung condition such as COPD.



Breathe Easy Offer a Support group in Worcester and Redditch. Redditch group meets third Thursday of every month, however the Worcester group meets less frequently and dates can vary so it is best to call/email the helpline for further information.



Website: https://www.blf.org.uk/



Helpline: 03000 030 555 (Monday – Friday, 9am-5pm)






Email: helpline@blf.org.uk



Text to arrange a call: 07582 289 183



Address: British Lung Foundation (Helpline), 73–75 Goswell Road, London EC1V 7ER






Worcester Support Group:



Address: The Warndon Community Centre, Shap Drive, Warndon, Worcester, WR4 9NX






Redditch Support Group:



Third Thursday of the month, from 2-4pm



Address: The Church Hill Community Centre, Loxley Close, Redditch, B98 9JG







Macular Society - Support Throughout Central Vision Loss (National)



  • Information, resources and support for individuals suffering from vision loss and macular conditions.

  • Offer a helpline, leaflets and practical sight exercises online and can contact helpline to arrange one-to-support from a volunteer.

  • Able to access counselling via phone sessions – contact through helpline or counselling email (Please see contact details)

  • Support groups – W@M is currently running in Worcester and is aimed specifically at younger, working-age people with macular conditions (Please see contact details)



Website: http://www.macularsociety.org/



Helpline: 0300 3030 111 (Monday - Friday 9am - 5pm)



Email: help@macularsociety.org



Email: counselling@macularsociety.org



Email: info@macularsociety.org



Address: The Macular Society, PO Box 1870, Andover SP10 9AD Helpline




Worcester Support Group



Address: Sight Concern, Bradbury Centre, 2 Sansome Walk, Worcestser WR1 1LH



Recurs on Monthly Thursdays



Notes: Monthly (exc. August and December) 3rd Thursday 2.00pm - 4.00pm






Sight Concern Worcestsershire (Bromsgrove, Kidderminster, Evesham, Pershore, Worcester, Droitwich)



  • Information and resources for individuals who are experiencing sight loss.

  • Offer telephone support lines (please see contact details), low vision clinics, online information and community support coordinators and community volunteers.

  • Offer social groups in Bromsgrove, Kidderminster and Malvern but can also make referrals to other independent groups.



Website: http://www.sightconcern.co.uk/



Telephone:01905 723 245    



Email: info@sightconcern.co.uk



Address: The Bradbury Centre, 2 Sansome Walk, Worcester, WR1 1LH






Social Groups






4th Monday of the month 10.30am – 2.30pm



Willow Court, Sidemore









1st Monday of the month 1.45pm - 4pm



St Mary’s Church









2nd & 4th Wednesday of the month



2pm - 4pm



Christchurch Hall






Independent Groups: We are also in contact with several independent social groups for people with sight loss across Worcestershire. We can make a referral on your behalf or you can contact them directly.






Evesham Share and Learn  Every Monday 9.30am – 12pm



Phone: 01386 832973






Pershore Pathfinders 2nd & 4th Tuesday of each month. 9.30 am - 12.00pm



Civic Centre in Pershore.



Phone: 01386 550259.






Droitwich Insight Every Wednesday - 2pm



Old Library Centre, Ombersley Street



Phone: 01905 779862







Stroke Association (National/Worcestershire)



Offer support services, information, research and resources for individuals who have suffered from a stroke and individuals who have been affected by another’s stroke.



Helpline is available (see contact details) and support groups throughout Worcestershire – please see locality resources folders for all listings of groups.



Also regular events held in Stroke centre Bromsgrove – up to date Activities Programme available in resource folder.



Website: https://www.stroke.org.uk/



Helpline: 0303 3033 100



Email: info@stroke.org.uk



For all listings and contact details of support groups, please see Resources folder. 







Deaf Direct (National/Worcestershire)



Provide a wide range of services to deaf and hard of hearing people, family members and carers, and professionals and other organisations.



Information & guidance, communication services, outreach services, training courses, youth and family services, hard of hearing support & deaf centres.



Run a Worcester Coffee morning in addition to support services (Please see contact details)



Website: http://www.deafdirect.org.uk/



Telephone: 01905 746301



SMS: 07725 244129



Email: info@deafdirect.org.uk






Worcester Coffee Morning: Deaf Direct, Vesta Tilley House, Lowesmoor, Worcester, WR1 2RS



2nd Friday every month, 10:30am - 12:30pm



Cost: £2.50 per session













Worcestershire Antenatal 



Antenatal, advice, information and support.



Offer free early pregnancy workshops for women and men up to 28 weeks of pregnancy.



List of a range of Antenatal groups and classes run across Worcestershire on website (Worcester, Bromsgrove, Bewdley, Redditch, Wyre Forest, Droitwich etc) – Must contact services directly



Website: http://www.worcs-antenatal.co.uk/



Email: worcester.antenatal@gmail.com







Worcestershire Postnatal



Postnatal advice, information and support



List of a range of Postnatal groups and classes run across Worcestershire on website (Worcester, Bromsgrove, Bewdley, Redditch, Wyre Forest, Droitwich etc) - must contact services directly



Website: http://www.worcs-postnatal.co.uk/



Email: worcester.antenatal@gmail.com





The Cedar Tree (National)



  • Offering support with pregnancy loss, unexpected pregnancy, miscarriage, stillbirth and ectopic pregnancy.

  • Support for both men and women

  • Free counselling and advisory service



Website: http://www.cedartree.org.uk/ 



Telephone: 01905 616166



Mobile: 07896 619564 



Email: cedartreeworcs@gmail.com






Tuesday: 9.30am - 4.00pm including Drop-in session 12.30 - 2.00pm



Wednesday: 10.00am - 12noon



Thursday: 11.00am - 2.30pm including Drop-in session 12.30 - 2.00pm



There is someone available to answer the telephone or respond to emails during the above opening times. If you leave a message on our answer phone or send us an email we will endeavour to get back to you within 24 hours, (Monday to Friday) to speak with you and/or arrange an appointment. A limited number of appointments are available outside of these opening hours.



Address: Room 7, The Angel Centre, 1 Angel Place, Worcester, WR1 3QN







Towards Tomorrow Together (Worcestershire/West Midlands)



  • For individuals and friends and family of an individual who has lost a baby, whether that be through Stillbirth, Miscarriage, SIDS or having had to make the decision to end a pregnancy for medical reasons.

  • Run monthly support groups in Kidderminster

  • Support and relaxation evening groups – meditation, mindfulness, relaxation techniques, massage, reiki etc.

  • Day time meetings also organised.



Website: http://www.towards-tomorrow.com/






Support and Relaxation Evening Groups:



Address: The Gainsborough House Hotel in Kidderminster



7:30pm - 9:30pm on the following dates:



  • Thursday 4th June

  • Thursday  2nd July

  • Thursday 6th August

  • Thursday 3rd September



Email: beck.towardstomorrow@gmail.com






Daytime Meetings:



Gainsborough House Hotel, Kidderminster



12pm - 2pm in the Devonshire Suite (the lady at reception will guide you) and have the following dates booked:



  • Friday 24th April 2015

  • Friday 15th May 2015

  • Friday 19th June 2015



Email: lisa.towardstomorrow@gmail.com







Miscarriage Association (National)



If you have been affected by miscarriage, ecptopic pregnancy or molar pregnancy, we hope you will find here the information and support that you need to help you through.



Website: http://www.miscarriageassociation.org.uk/



Helpline: 01924 200799



Email: info@miscarriageassociation.org.uk







Crossway Pregnancy Crisis Centre (National)



Offer a helpline for individuals who are facing an unplanned pregnancy, post-abortion, miscarriage and for partners, friends and family supporting someone in this time.



Website: http://www.crosswaypregnancy.org.uk/ 



Helpline: 020 8892 8483 (Monday-Thursday, 9.30am - 3.00pm)






SANDS Stillbirth and Neonatal Death Charity (National)



Sands support anyone who has been affected by the death of a baby before, during or shortly after birth.  We offer emotional support and information for parents, grandparents, siblings, children, families and friends, health professionals and others.



Offer a group in Worcestershire & Herefordshire



Website: https://www.uk-sands.org/



Helpline: 020 7436 5881



Email: helpline@uk-sands.org 











PTSD Resolution – Counselling Forces, Veterans & Reservists (National - Therapists located in Worcestershire)



The PTSD Resolution outreach programme helps Veterans, Reservists, and their families struggling to reintegrate into a normal work & family life because of military post traumatic stress suffered as a result of service in the armed forces.



Arrange local face to face counselling (34, 1 hour sessions) through the phone line & contacts provided.



Website: http://www.ptsdresolution.org.uk/



Phone Line: 0300 302 0551 (9am - 5pm, Monday - Friday)



Email: contact@ptsdresolution.org






Help For Heroes- Hidden Wounds Psychological Wellbeing Service (National)



Support for Veterans and families of the Armed Forces Community living with the everyday challenges of anxiety, depression and stress.



Specialist PWPs deliver over the phone sessions for 4-8 sessions and offer self-help materials and evidence based strategies.



Advise individuals with more complex needs to seek help from GP.



Relatives of individual can also receive information packs.



Linked with Big White Wall (NHS approved) which is an online early intervention for those in psychological distress (available as an app). To refer contact the Big White Wall Website provided in contact details.



Website: www.helpforeheroes.org.uk/hidden-sounds / http://www.helpforheroes.org.uk/how-we-help/other-charities/mental-health/



Telephone: 01980844300



Email: hidden.wounds@helpforheroes.org.uk



Big White Wall: https://www.bigwhitewall.com





Combat Stress (National)



Combat Stress offers support services for veterans struggling with mental health related issues such as anxiety and PTSD.



Services include email and text support and a 24 hour helpline.



Offer community and outreach support.



Also offer residential courses from 2 days to 6 weeks in Shropshire, Surrey & Ayrshire that offer PTSD treatment.



Website: http://www.combatstress.org.uk/



Helpline: 0800 138 1619



Text: 07537 404 719 (standard charges apply for texts)



Email: combat.stress@rethink.org






SSAFA – Lifelong Support for our forces and their families (National/Worcester Branch)



Support for those currently serving, veterans and their families.



Offer community volunteer support – befriending and practical support.



Offer temporary housing for those currently serving with injuries/illness.



Offer support groups for Support Group for the Families of Injured Service Personnel, Bereaved Families, Bereaved Siblings and the Forces Additional Needs and Disability Forum.



Support for Women and children (i.e. financial, holidays, emotional)



Can signpost to specific mental health support and help fund equipment for therapy.



Offer support workers for the RAF.



Website: http://www.ssafa.org.uk/



Helpline:  0845 241 7141



ForcesLine: 0800 731 4880 (Monday - Friday, 9am-5.30pm)






Worcestershire Branch



Email: worcestershire@ssafa.org.uk



Telephone: 01905 217 28






Royal British Legion Live On services



Tel: 0808 802 8080 8.00am - 8.00pm

Email: info@britishlegion.org.uk
Website: www.britishlegion.org.uk
Advice, support and practical help for serving personnel and veterans and their families. Drop in centre, Tuesdays 10.00 - 4.00, Warndon Youth Centre, Shap Drive, Worcester WR4 9NX






Refugee Action

General asylum advice, volunteer Asylum Guides to support newly arrived people, help with asylum support claims and homelessness

National 0207 952 1511    Birmingham project 0121 201 3070

Email: bernad@refugee-action.org.uk

Web: www.refugee-action.org.uk

Refugee Council

Free advice and information to asylum seekers and refugees in UK, including destitution support and therapeutic support

General enquiries 020 7346 6700

Web: www.refugeecouncil.org.uk

ASIRT - Asylum Support and Immigration Rescue Team

Asylum seekers and undocumented migrants - Help with human rights applications, fresh asylum claims, legal support and advocac0121 227 6540



Email: admin@asirt.org.uk
Web: www.asirt.org.uk






Divorce Recovery Workshop (Malvern)

Local and residential workshops run over six weekly sessions by volunteers to help people recover from the emotional trauma of separation or divorce 

Email: malvern@drw.org.uk

Web: www.drw.org.uk


Relate  Worcestershire

Children, young people and adults requiring support with relationship issues and breakdown

Tel: 01905 28051  24 hours answering machine

Email: reception@relate-worcestershire.org

Web: www.relate.org.uk/worcestershire






Self Help Guides

Books on Prescription



Provides books which provide information and self help techniques for Local people with mental health/wellbeing issues.

Worcestershire County Council, Libraries & Learning, County Hall, Spetchley Rd, Worcester, WR5 2NP.
Tel: 01905 822722
Email: librarieshq@worcestershire.gov.uk




Moor Street Clinic



Moor Street Clinic provides a free and confidential service to people of all ages and backgrounds. You will not be judged in any way and your concerns will always be dealt with in a sensitive manner



  • Contraceptive advice and supplies

  • Fitting of Intrauterine Device/System and Implant

  • Pregnancy testing

  • Chlamydia testing

  • Pregnancy Advisory Service, Vasectomy Service and Psychosexual Counselling



Website: http://www.playinitsafe.co.uk/findaservice/service_moorstreet.html



Telephone: 01905 681 639



Address: 7 Moor Street, Worcester, WR1 3DB



  • Monday: 09.15am - 12.00pm and 2.30pm - 7.00pm

  • Tuesday: Drop-in clinic for patients who have no symptoms of a sexually acquired infection but want to have a sexual health screen or check- up only 9am to 11am

  • Tuesday: 4.30pm - 7.00pm

  • Wednesday: 09.15am - 7.00pm

  • Thursday: 12.30pm - 4.00pm

  • Friday: 09.15am - 12.00pm

  • Saturday: 10.00am - 12.00pm (Time 4u - Under 21s only) 







Support Line



Children, young adults and adults who have survived childhood sexual, emotional or physical abuse
Confidential emotional support that aims to develop healthy coping strategies and encourage healing and recovery.
Email: info@supportline.org.uk
Web: www.supportline.org.uk
Tel: 01708 765200




False Allegations Support Organisation

For people falsely accused of abuse. Free telephone advice and support for people who have been affected by false allegations of sexual abuse or child protection issues

Tel: 0844 335 1992

Email: support@false-allegations.org.uk

Web: www.false-allegations.org.uk/



West Mercia Rape and Sexual Abuse Support Centre

WMRSASC is a free, confidential and non-judgemental support service for survivors who have experienced rape, assault, incest, sexual abuse, sexual harassment or any form of sexual attack, whether physical, verbal or emotional. 


Offer support for those recently affected or those that have experienced past abuse. 


Offer a helpline service 


Offer a free counselling service for female victims and those supporting victims. (To refer please see contact details; friends and professional bodies may contact on behalf of the individual) 


Independent Sexual Violence Advisor service is available to work with male and female victims aged 11 years and over: 


  • From the point of crisis (eg within emergency services following an attack).

  • To provide emotional, factual & practical support

  • To support the victim throughout the legal process and beyond if the victim wishes to report the incident to the police

  • Help clients access their rights and other services they require.



Helpline: 01905 724514



  • Monday 7.30pm - 9.30pm

  • Tuesday 1.00pm - 5.00pm

  • Thursday 7.30pm - 9.30pm

  • Friday 10.00am - 2.00pm



For counselling enquiries please contact the helpline (01905 724514) 


Email: counselling@wmrsasc.org.uk 



For ISVA enquiries please contact the office (01905 611655) 


Email: isva@wmrsasc.org.uk



For general enquiries please contact the office (01905 611655) 


Email: office@wmrsasc.org.uk 


Address: WMRSASC, PO Box 240, Worcester, WR1 2LF






The Survivors Trust



  • Offer a helpline web chat

  • Information for male survivors of sexual abuse

  • Self Help guidance, useful books and publications

  • Survivor experiences

  • Advice about where and who to seek help from.


Website: https://www.survivorsuk.org/

Helpline Web Chat (Access Via Website)


  • Monday – Friday, 6:00pm - 9:00pm

  • Saturday – Sunday, 12:00pm - 4:00pm






LGBT Foundation (National)



Online information and advice for LGBT communities. 


Offer national helpline (unable to access counselling in Worcestershire as northern based charity) 


Website: http://lgbt.foundation/ 


Helpline: 0345 3 30 30 30 (Daily 10am-10pm) 


Email: helpline@lgbt.foundation 





 London Lesbian and Gay Switchboard (National)


Provide information, support and referral service for lesbians, gay men, bisexual and Trans peopole and anyone who needs to consider issues around their sexuality.



Website: http://www.llgs.org.uk/ 


Helpline: 0300 330 0630 (Daily 10am – 11pm) 


Instant Messaging available through website 








Outline Helpline (National)



Lesbian, Gay, Bisexual, Trans, questioning (LGB&T) Helpline giving support, advice and information in confidence, based in Surrey.



Website: http://www.outlinesurrey.org/ 


Helpline: 01483 727 667 


Email: info@outlinesurrey.org






Families Around Bromsgrove



Monthly meet up with LGBT parents. We meet the first Tuesday of each month, speak to Stuart on 07971803748 to arrange a time to meet up prior the meeting. 


Telephone: 07971803748 


Website: www.facebook.com/pages/Families-Around-Bromsgrove-FAB/217800691593492






PFLAG - Parents, Family of Lesbians and Gays (National)



Free resources for parents of gay children, information for friends and family of gay and lesbian people, as well as useful links and  general support.



Website: http://www.pflag.co.uk/ 





Worcester Gay Men's Health Project



WGMHP promotes safer sex in the gay community by increasing knowledge and awareness levels, increasing men’s confidence and self-esteem and through giving access to treatment care and prevention services.



  • One-to-one advice

  • Support and counselling

  • Work with young people and schools

  • Training for staff in NHS and other organisations



Website: http://www.playinitsafe.co.uk/findaservice/service_wgmhp.html 


Telephone: 01905 681751/ 01905 681744 (Monday - Friday 9am - 4.30pm) 


Address: Sexual Health Unit, Britannia Court, 1 Moor Street, Worcester, Worcestershire WR1 3DB 





Nottingham Centre for Gender Dysphoria (National Commissioning)



Referral to be made by GP/ psychiatric & psychological services referrals must be supported by GP. 


Aged 17+ at time of 1st appointment 


See people with a range of issues to do with gender, identity and sexuality – not necessarily seeking to change gender 


Happy to see people who wish to have support around exploring issues to do with their gender also. 


No need of diagnosis of Transsexualism (Gender Incongruence) or Gender Dysphoria. 


If experienced significant mental illness – must be well managed before attending, but a diagnosis such as bipolar disorder, schizophrenia will not interfere with referral. 


Offer psychiatric and psychological assessment, endocrine assessment and treatment, and, if required, supportive psychotherapy and surgical services. 


Website: http://www.nottinghamshirehealthcare.nhs.uk/our-services/local-services/specialist-services/prescribed-services/gender-clinic/ 


Address: Nottingham Centre for Gender Dysphoria, Oxford Corner, 3 Oxford Street, Nottingham, NG1 5BH



Telephone: 0115 876 0160  ext. 12360 





Northamptonshire Healthcare NHS Trust Gender Clinic (National Commissioning)



Referrals to be made by a Psychiatrist, GP or Consultant Physician 


Service for people who experience persistent confusion and/or discomfort with their gender. This includes people who want to change physical aspects of their gender as well as those who do not. 


Offers psychiatric and psychological assessment, support, counselling and speech and language therapy to people within the service, depending on needs.



Website: http://www.genderclinic.northants.nhs.uk/ 


Address: Northamptonshire Gender Service, Danetre Hospital, London Rd, Daventry, Northamptonshire NN11 4DY


Email: genderclinic@nhft.nhs.uk 

Telephone: 01327 707200







.Young people dealing with gender identity issues, their parents, carers and professionals. Information and support, awareness training for professionals, meet up weekends for families and teens.

Tel: 0844 334 0550 or 0344 334 0550 (mobile only)
Email: info@mermaidsuk.org.uk
Website: http://mermaidsuk.org.uk





Worcestershire Community Transport Consortium

Accessible door to door transport for Disabled people that are unable to use public transport 

Website: www.communitytravel.org.uk




Sandycroft Centre 

Tel: 01527 595135

Website: www.sandycroft.org





Accident and Emergency 24-hours: Worcestershire Royal Hospital: 01905 763 333

Childline: for anyone up to 18 years old who is in distress: 0800 1111

Drinkline: for alcohol worries about yourself or another: 0800 917 8282

Elder Abuse Response: for those worried by the abuse of older people: 0808 808 8141

Frank: for those worried about drug and solvent abuse: 0800 77 66 00

Missing Persons Helpline: for those with missing relatives: 0500 700 700

National Debtline: for anyone worried about debt problems: 0808 808 4000

National Domestic Violence Helpline: Support for abused women: 0808 2000 247

NHS Direct: confidential health information: 0845 4647

Parentline Plus support for anyone in a parenting role: 0808 800 2222

Samaritans: Emotional support for anyone in crisis: 08457 90 90 90





Women's Aid (National)



Women’s Aid is the national charity for women and children working to end domestic abuse. 


Offer a 24 hour helpline. 


Website: http://www.womensaid.org.uk/ 


Helpline: 0808 2000 247    


Email: helpline@womensaid.org.uk





West Mercia Women's Aid (Worcestershire)



Information, support and advice about domestic abuse. 


Information for specific groups (elderly, ethnic minorities, children and young people etc) 


Opportunity to access groups via the website referral form.



Website: http://www.westmerciawomensaid.org/


Helpline Hereford, Shropshire, Telford & Wrekin: 0800 783 1359 

Helpline Worcestershire: 0800 980 3331





Refuge (National) 

  • For women and children against domestic violence.

  • Offer information, support and advice to women and children experiencing domestic violence.

  • Refuge and culturally specific refuge places across the UK (must ring the helpline to access this service)

  • Offer an independent domestic abuse advocacy – legal help for high risk individuals.

  • Child support workers.

  • Outreach services


Website: http://www.refuge.org.uk/

Helpline: 0808 2000 247        




Victim Support (National) 


  • Offer support for victims and witnesses.

  • Offer specialist support for domestic abuse, sexual violence, hate crime, young victims & witnesses etc.

  • Support line available. 


Website: https://www.victimsupport.org/ 


Support Line: 08 08 16 89 111 


  • Monday - Friday 8pm - 8am

  • Saturday 5pm - Monday 8am 


Email: supportlineemail@victimsupport.org.uk





Worcestershire Wildlife Trust

Adults and children affected by low level mental health issues, social isolation, carers. General physical fitness.

Nature reserve walks and activities; talks; group activities; volunteering on nature reserve work parties; local supporter groups talks and activities programme. 

Email: enquiries@worcestershirewildlifetrust.org

Website: www.worcswildlifetrust.co.uk






Childline (National)



ChildLine is a private and confidential service for children and young people up to the age of 19. 


You can contact a ChildLine counsellor about anything -no problem is too big or too small. 




Telephone: 0800 1111  


Online 1-2-1 counsellor chat 




Active Youth Outreach Services (Countywide)



Active Youth Outreach Services, an independent community interest company (not for profit organisation). Our mobile work focuses on building community cohesion and inclusion by providing activities that help build skills and increase self-confidence of children and young people from some of the most deprived areas across Worcestershire. We specialise in helping young people and adults aged between 5 and 24 who face multiple disadvantages alongside our partner organisations, which include community policing teams, schools and other youth support agencies. 

Our five key objectives are to; 
• Deliver positive activities to children and young people
• Work in partnership with local organisations to offer a safe place for children and young people, where they can develop skills and confidence.
• Provide information, support and positive engagement for children and young people
• Provide a mobile resource with a variety of fun and developmental activities
• Coordinate, run and support wider community events promoting community engagement and cohesion



The outreach service we provide is centred around our mobile youth trailer which allows us to travel to the heart of local communities and respond to local need, identified by ourselves or our partners.

Our work covers 3 main areas:

1. Anti-social Intervention – We provide a safe place for young people to go, positive, diversionary activities, and informal education around appropriate behaviour and aims and aspirations. 

2. Community Engagement – Our fun activities for young people encourage engagement at community events as well as our youth outreach workers providing information, advice and signposting. 

3. Alternative Education – We utilise our trailer as a mobile classroom to deliver educational programmes. Sample courses include Healthy relationships, Self-esteem start-ups, Curriculum enrichment and Positive behaviour support for young people who are at risk of exclusion from mainstream education. 



01562 741056

37 Courtney, St Cecilia Close, Kidderminster, DY10 1LN



Droitwich Action for Future Youth (DAFFY)

Activity programmes at the Heritage Centre in Droitwich town centre and Westlands Community Hall

Email: daffycollective@hotmail.com

Mon/Wed/Fri evening



Young Minds (National) 


Young Minds is the UK’s leading charity committed to improving the emotional wellbeing and mental health of children and young people. 


Advice and information for young people experiencing mental health difficulties. 




Parents Helpline: 0808 802 5544, Monday to Friday 9.30am-4pm 





B-eat (National)



Charity supporting anyone affected by eating disorders or difficulties with food, weight and shape. 


Offer a Youthline that is available for anyone under 25 to talk about any relevant issues. 


Parents/Concerned adults are asked to use the adult helpline (See eating disorders).





Youthline: 0845 634 7650 




If you are aged under 25, we can call you back. To request this, text 'call back' to 07786 201820 


Monday: 12pm - 8.30pm 


Tuesday: 12pm - 5pm 


Wednesday: 12pm - 8.30pm 


Thursday: 12pm - 5pm 


Friday: 12pm - 5pm





Papyrus (National) 


Young people under the age of 35 feeling suicidal - anyone concerned that a young peopole they know may be at risk of suicide.



HOPELineUK: 0800 068 41 41 


Weekdays: 10am-10pm 


Weekends and Banks Holidays: 2pm-5pm 


Email: pat@papyrus-uk.org 


Text: 07786 209 697





Get Connected (National)


Get Connected is the UK's free, confidential helpline service for young people under 25 who need help, but don't know where to turn.





Helpline: 0808 808 4994


Daily 1pm - 11pm


Text: FREE on 80849





KDYT - Kidderminster & District Youth Trust  

Email: info@kdyt.org.uk

Website: www.kdyt.org.uk




Crossroads Care Centre, Weir Lane, Worcester, WR2 4AY & The Office Suite, 18 

9 till 5 each weekday.

Email: Enquiries@mentorlink.org.uk

Website: www.mentorlink.org.uk

Tel: 01299 822336



Pershore Riverside Centre

Eamil: nickdunne@pershoreyouth.org.uk 

 Website: www.pershoreyouth.org.uk 



Self Harm UK (National)

Project dedicated to supporting young people (11-19) impacted by self-harm, providing a safe space to talk, ask any questions and be honest about what's going on in your life.