Information for Family members and carers?
Click play on the video above for information on how we can help support you. For more information download the carer booklets here:
Do you have a concern, complaint or comment?
We always value feedback from you about the care you receive and you may be contacted to comment on the service. We would be happy to discuss with you any concerns or feedback, please speak to the ward manager or matron in charge during you visit. However, if you wish to make a formal compliment, comment or complaint please click here.
Have you used or visited our inpatient wards recently? If so let us know what you think.
Frequently asked questions
What can I bring into hospital?
The ward is able to provide an emergency toiletries pack to patients upon admission. Below is a list of suggested items which a patient may require during their stay.
- Shower Gel
- Electric Razor (Preferred) OR a good quality wet Razor with spare blades and Shaving Foam
- 7 Sets of day clothes
- 7 Sets of night clothes
- 7 Sets of underwear
- Dressing Gown
Incontinence wear will be supplied by the ward if required
Shoes and Slippers: Please ensure that they are safe, adequate and that they have enclosed toes and heels.
Please make sure that all clothing is marked with the patients name using either name tags or a laundry marker pen.
Procedure for coming into hospital
On each individual ward page you will find a selection of resources, for example a patient welcome leaflet, and a series of videos.
Can I have visitors?
You are able to come and visit your relative or friend whenever you are able to, between the hours of 10am and 9pm, as we recognise the importance of your involvement in their recovery.
We operate a protected meal time service. This means that your relative/friend will not be disturbed during designated meal times. However we understand that it may be beneficial for some carers to support their loved ones at meal time. please speak to a member of nursing staff if you would like to be involved.
What is the average length of stay?
Your stay in hospital will be as short as possible and we maintain links with your community team to ensure that your needs are met by the most appropriate team.
Our main aims are to help you:
- Improve your health & wellbeing
- Increase your confidence & independence in your day to day living skills
- It is expected that from your first contact, and throughout your treatment, staff will remain welcoming, friendly and professional at all times.
What happens to my laundry whilst I am on the ward?
We have a laundry room which is available for your use. We can provide support for patients who may require it.