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Worcestershire Health and Care NHS Trust
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Some Recent Comments . . . . . . Evesham MIU . . . “Quick response, lovely nurses, great care" . . . . . . District Nursing, Malvern . . . “All aspects of this service were 1st class”. . . . . . Outpatients, Evesham . . . “Staff were helpful and friendly. I felt that I was listened to and respected". . . . . . Worcester Health Visiting Team . . . “Clear information, quick, friendly". . . . . . Hillcrest Hospital . . . “Staff spending time to talk to you. Don't pressure you to talk all the time. Friendly smiling staff. Doctors who listen" . . . . . . Psychiatric Home Treatment Team . . . “I am currently being visited at home by the Psychiatric Home Treatment Team. The Team have turned my life around at a time of crisis. This is a lifesaving team, I feel incredibly fortunate that I have been able to access this service. The team members are incredibly sensitive, perceptive and caring". . . . . .

What is the Friends and Family Test?   

The Friends and Family Test (FFT) is a way for people to provide anonymised, real time feedback about the NHS service they are using. It asks if people would recommend the service they used to friends or family.  

The FFT will be introduced in all our services from 1st January 2015. However, it is being piloted in a number of services, which include the Princess of Wales Community Hospital, Evesham Community Hospital, Malvern and Tenbury District Nurses, Worcester Health Visiting team and Hillcrest Hospital

What we have to do 

Give people the opportunity to complete the FFT if they want to. This means we must tell you about it and how to complete it.  

FFT Library

Do I have to take part? 

No, completing the FFT is voluntary. Staff will tell you about the FFT after your appointment/admission with us. They have been asked to use their professional judgement about who might be suitable to complete it (and who might not). For example, we will not direct you to the FFT if you appear too unwell or have already said you don’t want to complete it. We will not share anything you say with anyone else unless you give us permission to do so.   

How do I take part?

There are a number of ways for you to complete the FFT. These are:

  1. Returning a pre-paid postal questionnaire after your appointment/admission.

  2. Take the online survey at https://www.surveymonkey.com/s/YOURFFT

  3. Leaving a questionnaire in the FFT collection boxes in our hospitals/clinics. 

  4. By ‘phoning the Patient Experience Team on 01905 681519 and telling us about your experience.


If you use more than one service you can complete a separate questionnaire for each service you’ve used. We will also be developing different versions of the FFT for people who may struggle to complete the written questionnaire.

Where can I get further information?  

Click on the link to view our Patient Information Leaflet. If you’d like us to send you a copy of the leaflet or the FFT questionnaire please contact: 01905 681519

The Patient Experience Team
Worcestershire Health & Care NHS Trust
Second Floor, Isaac Maddox House
Shrub Hill Road
WORCESTER
WR4 9RW

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