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Worcestershire Health and Care NHS Trust
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What to do in an Emergency

Personal Medical Emergency

For medical advice involving you or your family contact your own GP practice during the day or the NHS 111 service (111) 24 hours a day, 365 days a year. In potentially life-threatening situations, go to the Accident and Emergency department at either Worcestershire Royal Hospital in Worcester or the Alexandra Hospital in Redditch, or dial 999.

Summer brings warm weather, and sometimes excessive heat. Look after yourself better in the sun:


Winter brings cold weather and with it risks of hypothermia and other associated issues. Click below to help you plan better for this period:


Major Incidents or Emergencies

"Major Incident" and "Major Emergency" are different terms for the same thing. Generally, an emergency is an event or situation, with or without warning which threatens serious damage to human welfare, the environment or security in the United Kingdom. For the NHS, that might mean a situation that presents a serious threat to the health of the community, disruption to our services, or causes (or is likely to cause) such numbers or types of casualties that we would need to put in place special arrangements with Hospitals and Ambulance Trusts or Primary Care providers.

Major incidents or emergencies are rare, however, they can happen at any time or in any place. You can find out how to prepare for an emergency by clicking here  

In the event of an emergency, listen to your local radio stations and television broadcasts. Please do not dial 999 or other emergency telephone lines unless you need assistance with an immediate physical or medical emergency.


Major Incident Planning

The Civil Contingencies Act 2004 places a responsibility on organisations at the heart of the emergency response to assess the risks in their area, make plans and respond to an emergency situation.

We work with a number of organisations including West Mercia Police, Hereford and Worcester Fire & Rescue Service, West Midlands Ambulance Service, Worcestershire Acute Hospitals NHS Trust, Public Health, local authorities and the Environment Agency to ensure that we have plans to respond to any emergency, 24 hours per day.

We have a Major Incident Plan and specific plans in place to deal with particular types of emergencies, such as pandemic flu and heatwave. All are reviewed and tested regularly.


Further information

Please contact our Emergency Planning Team on: 01905 681657  for further information.

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