Last updated: 11th January 2022

Face masks must still be worn in NHS buildings

To protect patients, visitors and our staff, you will still need to wear a face mask in all NHS buildings after 19 July 2021. Face masks and hand sanitiser are available at the entrances to all our sites.


Due to the ongoing risks associated with COVID-19, consultations and appointments may be run differently at the moment. This means that where appropriate we may suggest video or telephone calls in the first instance. This is so we can reduce footfall in our buildings.

However if you have a clinical need for a face to face appointment, then every effort will be made to accommodate this. This may require us to carry out risk assessment prior to your appointment and to ask that infection control measures are adhered to while you are with us. It is important that every effort is made to keep you, our staff and other members of our community safe and to minimise the risk of infection.

Visiting guidance

Patients admitted to any of our wards/hospitals are able to designate one close family contact, relative or friend who will be able to visit them, initially once a week. Visitors will need to contact the ward in advance to book their visiting slot and will be provided with a face mask before entering the hospitals/units which must be worn throughout their visit. We also ask that you try to maintain social distancing and wash your hands using the sanitisers provided.

You will also be asked to provide evidence of a negative lateral flow test on the day of your visit. The results of a negative lateral flow can be uploaded to the national website and an email or text message will be sent back confirming the result which can then be used to inform staff when you arrive. Alternatively, you could bring the physical cassette which displays the LFT result with you.

If you are unable to provide evidence of a negative test then staff will ask you some questions to check you are safe to enter the ward/hospital.

We recognise the huge benefits visiting has for our patients and thank you for your support with the above measures which will help keep you, our patients and staff safe.

Car parking charges

Car parking charges have been suspended at all the Trust’s sites until further notice, meaning patients and visitors can benefit from free car parking during their visit.

Advice for patients, carers and families

We are living through a difficult time that is challenging for many people across the country. For people with a learning disability, autistic people, people with a mental health condition or dementia there may be extra challenges, and people may experience a whole range of difficult emotions or be experiencing emotional distress. Some may be struggling with feeling lonely and isolated, some perhaps are feeling anxious or worried, or are struggling to get basic needs like food and medicine.

We want you to know that NHS services, including mental health and learning disability services, are still very much open and here to support you. For more information and guidance on accessing our services, visit the advice for patients and service users with a learning disability, autism, dementia or a mental health condition webpage.

Mental health support

In these challenging and unprecedented times, its normal to experience increased levels of stress, anxiety, low mood or depression. But don’t worry it’s common and you’re not alone. 

You can now also access dedicated SilverCloud online therapy modules to help reduce stress, anxiety and increase resilience as a result of COVID-19.  

Sign up now

Note: you will need to enter one of the following PINs: HEREFORDSHIRE or WORCESTERSHIRE to access the modules.  

Below are a selection of useful links, tips and resources to help maintain your mental wellbeing.

Support websites: