COVID19 (coronavirus)

Last updated 15/06/2020

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Visitor information 

Together with our local healthcare partners, we’re continuing to implement our current visiting restrictions at this time, which is end of life care or exceptional circumstances only. This decision has been made to help protect our staff and patients and will be reviewed when we feel the risk has reduced and we can safely manage visitors to our sites.

From Tuesday 24th March, all our community hospitals and mental health units will be closed to visitors until further notice. This is now required as part of our overall efforts to minimise risk to patients, staff and the wider public.

We would like to thank everyone for their support and advise everyone to continue following the regularly updated national guidance from Public Health England and NHS England.

From Monday, 15th June 2020 if you are coming to any of our hospitals, inpatient wards or clinics it is important that you wear a face covering at all times.

Wearing face coverings across our hospital buildings and sites

In line with Government recommendations, we are introducing new measures across our hospitals and sites to keep visitors, patients and staff safe. From Monday, 15th June 2020 if you are coming to any of our hospitals, inpatient wards or clinics it is important that you wear a face covering at all times. This is for your safety and the safety of other patients and staff.

Face coverings are different to face masks in that they can be homemade, made of cloth, and be reusable. You can find information and guidance on making your own face covering here.

We are asking that you plan in advance and bring a face covering with you whenever possible, but if you do not have one available when you come to hospital, we can provide you with one.

If you are currently shielding and have been provided with a surgical face mask for your appointments, please continue to use this.

For some people wearing a face covering may be difficult, in these instances, please contact the team providing your care ahead of your appointment so they can make arrangements to safely support you.

Patients are encouraged (where possible) to attend appointments alone,  if you require a carer or support please let the service know ahead of your appointment.

Updates on service changes can be found to the right-hand side of this window (desktop users) or at the bottom of this page (mobile users).


We have setup a dedicated survey to help us find out more about your experiences during the coronavirus outbreak and ways in which we can improve our care moving forward. Click here to find out more

What to do if you have symptoms

For health information and advice click here.

Mental health support

In these challenging and unprecedented times, its normal to experience increased levels of stress, anxiety, low mood or depression. But don’t worry it’s common and you’re not alone. 

You can now also access dedicated SilverCloud online therapy modules to help reduce stress, anxiety and increase resilience as a result of COVID-19.  

Sign up Now

Note: you will need to enter one of the following PINs: HEREFORDSHIRE or WORCESTERSHIRE to access the modules.  

Below are a selection of useful links, tips and resources to help maintain your mental wellbeing. For further information on mental health support click here.

Support websites:


Further information

Visit the Worcestershire County Council website for information covering:

  • professionals

  • schools, colleges and universities

  • foster carers, social or community care and residential settings

  • employers and businesses

  • transport sector