COVID-19 (coronavirus) 

COVID-19 (coronavirus) -  Click here for the latest information and updates.

Our latest surveys

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We value all patient and service user feedback, it enables us to improve our services and raise the standard of care for our patients. We also want patients to be at the heart of shaping our service to best meet their needs.  

We would be most appreciative of a few moments of your time to tell us your opinions, share your experiences and make suggestions using the surveys below.

Alternatively, please email our Community Engagement Team to provide your feedback.

If you have a compliment, complaint or suggestion that requires escalation or a response, click here to contact our Patient Relations Team.

Thank you to everyone who completed our recent Children, Young People and Families survey – we received nearly 950 responses from across both Herefordshire and Worcestershire. 

The findings have been collated, shared and are being considered by colleagues across both counties.  In some areas, as a result of the findings we are undertaking some further surveys to deepen our understanding of the issues raised. 

We are also using the findings to inform our ongoing review the effectiveness of our methods and approaches in service delivery. 

What are your experiences of accessing NHS services during COVID-19?

The coronavirus (COVID-19) outbreak has meant that many health services have had to be delivered differently – often in different ways, such as over the phone or via video, and sometimes from different places, whilst other services have been temporarily suspended.  We want to understand your experiences of NHS services during this time and how these changes have impacted you.  

The survey is anonymous and will be used by the NHS providers and commissioners in Worcestershire and Herefordshire to help us improve our services.

If you prefer you can also email us with your feedback: whcnhs.communityengagement@nhs.net

Click here to complete the survey

Healthwatch Worcestershire – Feedback on local health and social care services

Healthwatch Worcestershire provides an independent voice for people who use publicly funded health and social care services. Their role is to ensure that people’s views are listened to and fed back to service providers and commissioners in order to improve services.

To share your experiences and feedback about local services and the impact Covid-19 and service changes have had on patients and their families, please click here

Worcestershire Integrated Sexual Health Service - What are your experiences?

Worcestershire Integrated Sexual Health Service (WISH) provides free and confidential county-wide services. WISH are looking for feedback from patients who have accessed the service in Worcesteshire since January 2019. We are interested to hear your views on the service and all information will be kept confidential.

Click here to launch the survey