Our latest surveys

We value all patient and service user feedback, it enables us to improve our services and raise the standard of care for our patients. We also want patients to be at the heart of shaping our service to best meet their needs.  

We would be most appreciative of a few moments of your time to tell us your opinions, share your experiences and make suggestions using the surveys below.

Alternatively, please email our Community Engagement Team to provide your feedback.

If you have a compliment, complaint or suggestion that requires escalation or a response, click here to contact our Patient Relations Team.

Friends and Family Test

We would welcome your feedback and experiences about the services that we provide to help us understand what is working well, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment provided by the Trust. If you have any queries please contact Naomi Seers, Patient Experience Lead - naomi.seers@nhs.net

Friends and Family Test Survey

What are your experiences of our services?

Your experiences of our services

We value all patient, service user and carer feedback, as it enables us to improve our services and raise the standard of care for our patients. Please tell us your opinions, share your experiences and make suggestions. The survey is anonymous and will be used by the Trust to help us improve our services. Click here to complete the short survey

What are your experiences of accessing NHS services during COVID-19?

The coronavirus (COVID-19) outbreak has meant that many health services have had to be delivered differently – often in different ways, such as over the phone or via video, and sometimes from different places, whilst other services have been temporarily suspended.  We want to understand your experiences of NHS services during this time and how these changes have impacted you.  Click here to complete the short survey

Trust surveys

Your Views on Digital Health Promotion in Youth Mental Health

We are looking for young adults (e.g. aged 16 – 30) who are currently receiving treatment / care for a mental health condition to help with a new study.

The study is been conducted as a survey to get young people’s views on the possible uses of smartphones and health apps for helping to improve physical health.

Participants will be asked to complete a 10-15 minute survey, sharing their opinions and ideas around potential uses of technology for this purpose.

We hope to use this valuable input from participants in future, to help explore new ways of improving physical health in youth mental healthcare.

If you would like to participate, or get more information about the study, please use the link below, here:


Please add Herefordshire and Worcestershire Health and Care NHS Trust when prompted for a Trust name. 

Minor Injuries Unit Feedback Survey

We want to understand your experience of accessing the Minor Injury Unit (MIU) service via NHS 111, and of using video and phone for MIU consultations.  The short survey below will only take a few minutes to complete, and your feedback will help us review these new approaches, and understand how they impact the patient and carer experience.

MIU Feedback

The survey is anonymous.  Your comments and suggestions are very much appreciated.  Thank you

Worcestershire Integrated Sexual Health Service - What are your experiences?

Worcestershire Integrated Sexual Health Service (WISH) provides free and confidential county-wide services. WISH are looking for feedback from patients who have accessed the service in Worcesteshire since January 2019. We are interested to hear your views on the service and all information will be kept confidential.

Click here to launch the survey

Other healthcare surveys

Communicating with health services online - Healthwatch Worcestershire

We want to understand what people think about finding information and communicating with health services online.

During Covid-19 GP practices and increasingly hospitals have been using telephone and video call consultations in place of face-to-face appointments. There has also been an increase in the use of email and text message communication and ordering of prescriptions online. We know not everyone has access to the internet or finds it easy to use. We are running a Survey asking for people’s views about this.

There are lots of ways people can take part:

Paper Surveys – please contact info@healthwatchworcestershire.co.uk for paper copies of the Survey and Freepost envelopes for return

Over the phone – people can contact us to complete a Survey over the phone  - 01386 550264 / info@healthwatchworcestershire.co.uk

Online – people can complete the Survey online here: https://www.surveymonkey.co.uk/r/HWW-Digital

H&W CCG - What matters to you?

The health and care organisations across Herefordshire and Worcestershire are committed to providing you with choice and control over the way your health and care is planned and delivered. We would like to hear ‘what matters to you’ when it comes to your health and wellbeing.

We are interested in:

  • How involved you feel in decisions about your care and treatment within the service(s) that you access.
  • How your individual preferences and priorities are acknowledged by the service(s) that you access.
  • What makes you feel engaged in your health and care.
  • How you manage your own health and wellbeing independently.
  • The resources and information you need to live well

Survey: The survey can be found here: https://www.surveymonkey.co.uk/r/matterstoyou 

This survey should take approximately 15 minutes for you to complete. All responses will be anonymous unless you choose to give your details. NHS Herefordshire and Worcestershire Clinical Commissioning Group (CCG) may use some of your anonymised quotes. We will publish the anonymous findings on our website and will also share them with our partners. Personal identifying information will not appear in any publications resulting from this survey.

The feedback received will be used to inform our approach, and development of our strategy.

Please complete the survey by 5pm, 29 July 2021.

For more information please see our website.

Healthwatch Worcestershire – Feedback on local health and social care services

Healthwatch Worcestershire provides an independent voice for people who use publicly funded health and social care services. Their role is to ensure that people’s views are listened to and fed back to service providers and commissioners in order to improve services.

To share your experiences and feedback about local services and the impact Covid-19 and service changes have had on patients and their families, please click here

SEND Strategy development - The voice of children and young people

A review of the SEND Strategy 2017-2021 is underway and we are starting to look ahead at SEND priorities for 2021-2025 and how best to achieve these.

To help Worcestershire Children First shape future aspirations and priorities we would like to hear the voice and views of our children and young people with SEND.

An activity pack has been developed to help schools work with children and young people to discuss their experiences and views on how we can make Worcestershire a better place to learn, work and live if you have a special educational need and/or disability

The pack has 3 different activities of varying lengths and detail, you can choose which activity will be best to support the child or young person to voice their views and experiences. You can use our activities or you can simply use them as a guide to the questions. We understand that children and young people with SEND may want to communicate through symbol, picture or photograph, so you may have more personalised responses to send to us via photo’s of communication strips or a selection of pictures chosen.

Please visit the Worcestershire County Council website for more information