COVID-19

Visit our visitor information page for the latest guidance on COVID-19

Our latest surveys

We value all patient and service user feedback, it enables us to improve our services and raise the standard of care for our patients. We also want patients to be at the heart of shaping our service to best meet their needs.  

We would be most appreciative of a few moments of your time to tell us your opinions, share your experiences and make suggestions using the surveys below.

Alternatively, please email our Community Engagement Team to provide your feedback.

If you have a compliment, complaint or suggestion that requires escalation or a response, click here to contact our Patient Relations Team.

COVID impact on adult carers

Do you care for a family member, friend or neighbour who accesses Trust services?

The Trust has been working to understand the impact and experience of patients and carers during this time and we would really value your input as a carer of a patient accessing Trust services. Your feedback will tell us how our services have been for you, as a carer, during the pandemic.  Your responses will only be used to help the Trust reflect on service delivery and engagement of carers, and the answers you give will remain anonymous.

Please find a link to the survey below:

www.smartsurvey.co.uk/s/HWHCTadultcarer/

 

Minor Injuries Unit Feedback Survey

We want to understand your experience of accessing the Minor Injury Unit (MIU) service via NHS 111, and of using video and phone for MIU consultations.  The short survey below will only take a few minutes to complete, and your feedback will help us review these new approaches, and understand how they impact the patient and carer experience.

MIU Feedback

The survey is anonymous.  Your comments and suggestions are very much appreciated.  Thank you

What are your experiences of accessing NHS services during COVID-19?

The coronavirus (COVID-19) outbreak has meant that many health services have had to be delivered differently – often in different ways, such as over the phone or via video, and sometimes from different places, whilst other services have been temporarily suspended.  We want to understand your experiences of NHS services during this time and how these changes have impacted you.  

The survey is anonymous and will be used by the NHS providers and commissioners in Worcestershire and Herefordshire to help us improve our services.

If you prefer you can also email us with your feedback: whcnhs.communityengagement@nhs.net

Click here to complete the survey

Worcestershire Integrated Sexual Health Service - What are your experiences?

Worcestershire Integrated Sexual Health Service (WISH) provides free and confidential county-wide services. WISH are looking for feedback from patients who have accessed the service in Worcesteshire since January 2019. We are interested to hear your views on the service and all information will be kept confidential.

Click here to launch the survey

Hospital Discharge During Covid-19

We are asking patients and their carers about their experiences of being discharged from hospital during the Covid-19 pandemic.


Coronavirus has changed how we live our life and how services run in lots of ways. To make room for the sudden need for more beds, the NHS changed the way it discharged people from hospital. 
But what was your experience?


If you live in Worcestershire and have been in hospital since March 2020 we would like to hear from you. Please take 10 minutes to complete our Survey and help the NHS improve care for all: Patient Survey

If you are an unpaid (relative/friend/neighbour) or paid carer of someone who has been in hospital during this time we would also like to hear your view of hospital discharge: Carer Survey

 

If you need a paper copy of the Survey with reply paid envelope please get in touch. Please state which Survey you need.

info@healthwatchworcestershire.co.uk

01386 550264

 

Healthwatch Worcestershire – Feedback on local health and social care services

Healthwatch Worcestershire provides an independent voice for people who use publicly funded health and social care services. Their role is to ensure that people’s views are listened to and fed back to service providers and commissioners in order to improve services.

To share your experiences and feedback about local services and the impact Covid-19 and service changes have had on patients and their families, please click here