Our latest surveys

We value all patient and service user feedback, it enables us to improve our services and raise the standard of care for our patients. We also want patients to be at the heart of shaping our service to best meet their needs.  

We would be most appreciative of a few moments of your time to tell us your opinions, share your experiences and make suggestions using the surveys below.

Alternatively, please email our Community Engagement Team to provide your feedback.

If you have a compliment, complaint or suggestion that requires escalation or a response, click here to contact our Patient Relations Team.

Friends and Family Test

We would welcome your feedback and experiences about the services that we provide to help us understand what is working well, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment provided by the Trust. If you have any queries please contact Naomi Seers, Patient Experience Lead - naomi.seers@nhs.net

Friends and Family Test Survey

Trust surveys

Minor Injuries Unit Feedback Survey

We want to understand your experience of accessing the Minor Injury Unit (MIU) service via NHS 111, and of using video and phone for MIU consultations.  The short survey below will only take a few minutes to complete, and your feedback will help us review these new approaches, and understand how they impact the patient and carer experience.

MIU Feedback

The survey is anonymous.  Your comments and suggestions are very much appreciated.  Thank you

What are your experiences of accessing NHS services during COVID-19?

The coronavirus (COVID-19) outbreak has meant that many health services have had to be delivered differently – often in different ways, such as over the phone or via video, and sometimes from different places, whilst other services have been temporarily suspended.  We want to understand your experiences of NHS services during this time and how these changes have impacted you.  

The survey is anonymous and will be used by the NHS providers and commissioners in Worcestershire and Herefordshire to help us improve our services.

If you prefer you can also email us with your feedback: whcnhs.communityengagement@nhs.net

Click here to complete the survey

Worcestershire Integrated Sexual Health Service - What are your experiences?

Worcestershire Integrated Sexual Health Service (WISH) provides free and confidential county-wide services. WISH are looking for feedback from patients who have accessed the service in Worcesteshire since January 2019. We are interested to hear your views on the service and all information will be kept confidential.

Click here to launch the survey

Other healthcare surveys

Hospital Discharge During Covid-19

We are asking patients and their carers about their experiences of being discharged from hospital during the Covid-19 pandemic.


Coronavirus has changed how we live our life and how services run in lots of ways. To make room for the sudden need for more beds, the NHS changed the way it discharged people from hospital. 
But what was your experience?


If you live in Worcestershire and have been in hospital since March 2020 we would like to hear from you. Please take 10 minutes to complete our Survey and help the NHS improve care for all: Patient Survey

If you are an unpaid (relative/friend/neighbour) or paid carer of someone who has been in hospital during this time we would also like to hear your view of hospital discharge: Carer Survey

 

If you need a paper copy of the Survey with reply paid envelope please get in touch. Please state which Survey you need.

info@healthwatchworcestershire.co.uk

01386 550264

 

Healthwatch Worcestershire – Feedback on local health and social care services

Healthwatch Worcestershire provides an independent voice for people who use publicly funded health and social care services. Their role is to ensure that people’s views are listened to and fed back to service providers and commissioners in order to improve services.

To share your experiences and feedback about local services and the impact Covid-19 and service changes have had on patients and their families, please click here

Covid-19 Vaccination - What are your concerns?

Healthwatch Worcestershire find out what people think about health and social care services. We use this information to tell those who run the services how they can be improved.

We really want to hear from people who are concerned about taking the Covid-19 vaccine.

We would like to understand what those concerns are and where you look for information about the vaccine.

Please complete our short survey if you have concerns about having a Covid-19 vaccination: https://www.surveymonkey.co.uk/r/HWWC19

Contact us for paper copies and reply envelopes

info@healthwatchworcestershire.co.uk / 01386 550264

SEND Strategy development - The voice of children and young people

A review of the SEND Strategy 2017-2021 is underway and we are starting to look ahead at SEND priorities for 2021-2025 and how best to achieve these.

To help Worcestershire Children First shape future aspirations and priorities we would like to hear the voice and views of our children and young people with SEND.

An activity pack has been developed to help schools work with children and young people to discuss their experiences and views on how we can make Worcestershire a better place to learn, work and live if you have a special educational need and/or disability

The pack has 3 different activities of varying lengths and detail, you can choose which activity will be best to support the child or young person to voice their views and experiences. You can use our activities or you can simply use them as a guide to the questions. We understand that children and young people with SEND may want to communicate through symbol, picture or photograph, so you may have more personalised responses to send to us via photo’s of communication strips or a selection of pictures chosen.

Please visit the Worcestershire County Council website for more information