COVID-19 (coronavirus) 

COVID-19 (coronavirus) - Click here for the latest information and updates.

Our latest surveys and consultations

We value all patient and service user feedback, it enables us to improve our services and raise the standard of care for our patients. We also want patients to be at the heart of shaping our service to best meet their needs.  

We would be most appreciative of a few moments of your time to tell us your opinions, share your experiences and make suggestions using the surveys below.

Alternatively, please email our Community Engagement Team to provide your feedback.

If you have a compliment, complaint or suggestion that requires escalation or a response, click here to contact our Patient Relations Team.

What are your experiences of accessing NHS services during COVID-19?

The coronavirus (COVID-19) outbreak has meant that many health services have had to be delivered differently – often in different ways, such as over the phone or via video, and sometimes from different places, whilst other services have been temporarily suspended.  We want to understand your experiences of NHS services during this time and how these changes have impacted you.  

The survey is anonymous and will be used by the NHS providers and commissioners in Worcestershire and Herefordshire to help us improve our services.

If you prefer you can also email us with your feedback: whcnhs.communityengagement@nhs.net

Click here to complete the survey

Worcestershire - Feedback on health and social care during COVID19

Healthwatch Worcestershire provides an independent voice for people who use publicly funded health and social care services. Their role is to ensure that people’s views are listened to and fed back to service providers and commissioners in order to improve services.

They have produced an independent survey to understand how information has been shared with patients and the public during the coronavirus pandemic, and the impact service changes have had on patients and their families.

Click here to complete the survey.

Herefordshire - Feedback on health and social care during COVID 19

Healthwatch Herefordshire provides an independent voice for people who use publicly funded health and social care services. Their role is to ensure that people’s views are listened to and fed back to service providers and commissioners in order to improve services.

They have produced an independent survey to understand how information has been shared with patients and the public during the coronavirus pandemic, and the impact service changes have had on patients and their families.

Click here to complete the survey.