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Worcestershire Health and Care NHS Trust
Reach4wellbeing banner

How to contact us?

To contact Reach4Wellbeing please email: whcnhs.reach4wellbeing@nhs.net someone from the team will then contact you either by email or phone as requested.

The Reach4Wellbeing Team is part of the Starting Well Service in Worcestershire. We promote and support emotional wellbeing for children and young people aged 5-19 years old. We are a team of 7 staff, with one case worker for each of the following areas:Wyre Forest, Redditch and Bromsgrove, Worcester and Malvern and Wychavon. We offer short-term group support programmes for those experiencing emotional difficulties, specifically anxiety, low mood and self-harm. These programmes are based on skills which research has discovered helps children and young people with these difficulties. Government recommendations promote group work as the first way to help children and young people with these issues as early as possible. Reach4Wellbeing Poster | Reach for Wellbeing Leaflet
Our Aims 
  • Promote Positive Wellbeing
  • Reach Children and Young People in their Communities
  • Reduce the Stigma of Mental Health
What we do
Anxiety has been identified as the area of greatest need for children and young people receiving help from specialist CAMHS services in Worcestershire. Therefore to maximise our effectiveness, the Reach4Wellbeing Team are initially focusing on group programmes for children and young people experiencing mild to moderate anxiety.

The evidence based group sessions are held during term time and are usually run in schools, from September 2018 we will be able to offer the following:

  • A seven week anxiety and low mood programme for young people age 13 and over
  • A six week anxiety programme for older children age 9 -12 years
  • A six week anxiety programme (Little Explorers) for younger children age 5 - 8 years, for this age group please note that a parent or their representative is required to attend the sessions.


Our continued future plan is to offer short-term group programmes to young people who self-harm, please check back on this webpage for updates as to when these will be available.

What young people say about our groups

‘It is great to go it is so good you get to meet new people’ Aged 10

‘It has been amazing they really helped me get over my fears’ Aged 11

‘The groups are really fun and I love doing them and my favourites playing with the toys’ Aged 11.

‘Absolutely amazing, super supportive’ Aged 12.

‘I think that the group was helpful.  It provided coping strategies and generally helped with looking on the bright side of stressful situations’ Aged 13

‘I feel like the ladies honestly cared, they wanted to listen if I didn’t understand something they would explain in a way that we would all understand’ Aged 13

‘I think the group has helped with my anxiety, I hope for success in the future’ Aged 14

‘The different way to deal with the situation’ Aged 15

‘Helping to understand I’m not on my own’ Aged 15

What are the symptoms of anxiety?

Click here for more information. If a child or young person has moderate to severe mental health difficulties, please see GP.

Referral criteria

  • The child/young person is aged between 5 to 19 years old.
  • The child/young person lives in Worcestershire and/or attends a Worcestershire School, and/or has a Worcestershire GP
  • Referrals can be made by parents/carers and professionals.
  • Young people aged 13 years and over can refer themselves
  • The child/young person has received emotional wellbeing/mental health support regarding the issue(s) that you are contacting us about.

Previous support:

  • Can be provided by, for example, School/College, School Health Nurse, Kooth and/ or services such as Parenting and Family Support, Family Front Door.
  • The child/young person will have received this support consistently over a minimum period of 4 weeks.
  • Can help the child/young person to understand their anxiety or low mood.
  • Can identify that the anxiety or low mood and the presenting behaviours are not as a response to a short term situation
  • Demonstrates that there is a readiness to engage with the Reach4Wellbeing programme
We are unable to accept referrals: 
  • If the child/young person is currently engaged in face to face counselling/therapy for their anxiety with another service other than Kooth.
  • Is currently under or is waiting to be seen by CAMHS.
  • Has a previous history of attempts to overdose or take own life (if this occurred over 12 months ago and you feel this young person is suitable for this service please contact us).
  • Is currently undergoing or awaiting assessment with the Umbrella service.
  • Has a diagnosis of conduct disorder or an Autistic Spectrum Disorder, even where the anxiety maybe felt to not be due to ASD.
  • Is currently receiving support from the Youth Offending Service. 
  • If the child/young person requires one to one talking therapy support 

  • If the child/young person requires intervention for their behaviour - Groups are available for parents who would like to build on their existing skills and learn new approaches to support and recognise the feelings behind their child’s behaviour: click here for more information

For Children and Young People who do not feel able to attend a group

If you feel that the child or young person being referred has levels of anxiety that means they are unable to attend support within a group setting then a referral to our CAMHS colleagues may be appropriate.

If this is regarding non-attendance at school and the child or young person is not on roll at a school please see your GP for a referral to CAMHS.

Questions to think about before seeing your GP to help the referral process:

  • What, if any, other aspects of their life are affected by their anxiety?
  • What are the current concerns?
  • What would their goal be?
  • Has the child or young person ever attended school?
  • If YES: Which school did they attend?
  • When did they last attend and which year group did they leave?
  • What did school try?
  • What worked and what didn’t work?

If your child is currently on roll at a school support is available from them.

Information for Young People, Parents and Carers

How to make a self-referral

To access the self-referral form please click the link Self-referral form Please type your referral form as we are unable to accept handwritten referrals.

For Young People

If you are aged 13 to 19 years and are experiencing anxiety you may refer yourself to the service by using one of 2 options

Option 1

By emailing the Reach4Wellbeing team: whcnhs.reach4wellbeing@nhs.net

To maintain confidentiality when emailing us please only include:

  • Your first name
  • Name of school attended
  • Your contact number
  • The best days and times to contact you Monday to Friday between 8.30am and 4.30pm
  • Please do not provide details of why you are referring.
    • We will then contact you to complete a telephone assessment.


If you are able to print off our referral form and fill in as much as possible this would be helpful for when we contact you. If not please read through the questions and consider them for when we call you.


Option 2

  • Download the self-referral form
  • Complete the form – we are unable to accept handwritten referrals (you may find it helpful to complete the form with a trusted adult)

  • Send to us either by email or print off and post


Email to: whcnhs.reach4wellbeing@nhs.net

Post to:
Isaac Maddox House
Shrub Hill Road

For Parents/Carers

If your child is aged 5 to 19 years and experiencing anxiety, parents/carers can make a referral to our service by using Option 2 above by

  • Downloading the self-referral form
  • Completing the form  - we are unable to accept handwritten referrals  

  • Sending to us either by email or print off and post (see above for details of where to send)


* Reach4Wellbeing Disclaimer                          

Please be aware that the confidentiality and security of any information exchanged via email cannot be guaranteed and that by signing up to this service you are aware of and acknowledge the associated risks.  Make sure that you always use the minimum amount of personal information needed to identify yourself and/or others (although we do ask for Name and Date of Birth plus NHS number if known). The Trust has no control, or responsibility, over personal information stored by a person’s own Email Service Provider. Any personal information that is processed by the Trust will be done so in accordance with the Data Protection Act 1998.

Once we receive your referral: 

If you send the referral via email an automatic reply is generated to acknowledge receipt of the referral.

If you are a Young Person aged 13-19 years and emailed the Reach4Wellbeing team a member of the team will contact you within 5 working days to complete the referral form over the phone (this will take about 30 minutes).

For Young People, Parents and Carers who sent the self-referral form through the post or via email a member of the Reach4Wellbeing team may contact you if further information is required regarding your referral.

The Reach4Wellbeing team will discuss your referral at the next weekly meeting to decide if our service is suitable. 

If our service is suitable we will contact the Young Person or Parent/Carer about the next available group/support.

If our service is not suitable the Young Person or Parent/Carer will be informed, we always signpost to other services.  

Other support available

If you are a child or young person aged 11-19 years and feel that you need more immediate help and/or would like to access on-line support, please consider contacting Kooth at www.Kooth.com.

This is a free online counselling service, with qualified counsellors, which can be accessed anonymously.

You can use this service:

Monday - Friday from Midday until 10pm
Saturday - Sunday from 6pm until 10pm. 

ChatHealth is a School Health Nurse text messaging service to give young people aged 11-19 advice and support on a range of health issues, available Monday – Friday 9am until 4pm

Information for 16's and over

MoodMasters If you are aged 16 years and over, alternative support is available in the form of the MoodMasters courses. (The programme aims to provide a range of simple tools and techniques to help attendees manage life’s emotional ups and downs, more effectively, cope better with everyday stresses and worries and improve their overall quality of life). For further information Telephone: 01905 766124, email whcnhs.wellbeinghub@nhs.net or click here. 

Worcester Healthy Minds supports people, aged 16 and over, who are experiencing problems such as stress, anxiety, low mood and depression. You can self-refer via their webpage.   

Information for professionals

How to make a referral
Professionals can refer children/young people who are primarily suffering from mild to moderate anxiety to the Reach4Wellbeing team using the Professionals Referral Form. All referrals need to have consent from the child/young person, and/or family before submitting the referral. Please see our Reach4Wellbeing Referral Form Guide Sheet for Professionals and ensure you do not use the self-referral form
For Schools

Information about the Reach4Wellbeing service has been sent via email through Children's Services Portal to schools, this includes a copy of a referral form, please complete and return via secure communications on the children’s service portal.

For GPs

Please promote self-referral to our service by offering young people and parents/carers a copy of our service leaflet

Other Professionals

Please download and complete the Professionals Referral Form. Please return via a secure communication route.

Once we receive your referral: 

A member of the Reach4Wellbeing team may contact the referrer if further information is required.

The Reach4Wellbeing team will discuss your referral at the next weekly meeting to decide if our service is suitable.

If we decide our service is not suitable we inform the Young Person or Parent/Carer and signpost to other services.

If we decide our service is suitable we will arrange to contact the Young Person or Parent/Carer about the next available group/support.

Child protection/safeguarding

If you are concerned that a child or young person is at immediate risk please contact the police 999. If you or anyone else are concerned about regarding the welfare of a child or young person, please contact the Family Front Door. Phone: 01905 822666 Monday – Friday 08:30am-4.30pm (Out of hours Emergency Duty Team): 01905 786020 or click here to visit their website. 

Contact Us

The best way to contact us is via our Reach4Wellbeing email address whcnhs.reach4wellbeing@nhs.net please email us if you have any questions or queries. A member of the Reach4Wellbeing team will be happy to help and we can contact you either by email or phone as requested.   

Kooth link
Reach4Wellbeing Leaflet Cover

What do I do

if my child is


If your child is unwell it is best if you seek medical advice or attention.

You can do this by; 

  1. Making an appointment with your GP
  2. Call NHS 111 and describe the presenting symptoms
  3. Go to your nearest accident and emergency department or,
  4. Dial 999 for an ambulance, if you’re worried that your child’s symptoms are getting worse or advised to so by NHS 111 

Useful numbers

CAMHS Single Point of Access (SPA): 01905 768 300 (Monday – Friday 9-5- professionals only) Email: WHCNHS.CAMHS-SPA@nhs.net

Childline 0800 11 11

Frank www.talktofrank.com

Mermaids (children/young people) www.mermaidsuk.org.uk

Headspace www.headspaceUK

Kidscape www.kidscape.org.uk

No panic www.nopanic.org.uk

The Glade Sexual Assault and Rape Centre (Sarc) www.theglade.org.uk

Paediatric Service Self Referral line on 0800 953 4133.

VInspired www.vInspired.com

Worcestershire Young Carers www.yss.org.uk tel 

01905 619886.

Worcestershire Wellbeing Hub 01905 766124 or email 


Worcestershire Rape and Sexual Abuse Support Centre 01905 724514

Young Minds


Chat Health

If your child’s emotional wellbeing has been affected by Domestic Abuse or Violence please contact: 0800 980 3331