Physical health

Do you have a medical emergency?

999

Call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.

A&E

An A&E department (also known as emergency department or casualty) deals with genuine life-threatening emergencies, such as:

  • loss of consciousness
  • acute confused state and fits that are not stopping
  • chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds
  • stroke
  • major trauma such as a road traffic accident

MIU

Less severe injuries can be treated in our minor injuries units at; Bromsgrove, Evesham, Kidderminster, Malvern or Tenbury including;

  • cuts, grazes and wounds,
  • Sprains and strains
  • Minor burns

Visit our MIU page for more on information

NHS 111

Our minor injury units are not open 24 hours a day, if you're worried about an urgent medical concern, you can call NHS111 to speak to a fully trained adviser. Depending on the situation, the NHS111 team can connect you to a nurse, emergency dentist or even a GP, and can arrange face-to-face appointments if they think you need one.

NHS 111 advisers can also assess if you need an ambulance and send one immediately if necessary.

Other options

Patients should use the healthcare option most suited to their illness or injury. Alternative healthcare options include GP's, pharmacy and self-care.

Emergency Contraception

If you have had sex without using contraception or not used a method properly, such as missing pills, or a condom splitting then you may need emergency contraception. Emergency Hormonal contraception can be taken up to 72 hours after unprotected sex. Some pills can be used up to five days afterwards. A copper coil can be inserted up to five days afterwards to prevent implantation. If you think you need emergency contraception you should contact a local service as soon as possible.

For more information visit;

Local Sexual Health Service

NHS Choices

Sex Wise - Family Planning Association 

Your Guide to Emergency Contraception - FPA 

Click here for list of Pharmacies that can offer Emergency Hormonal Contraception, please contact the pharmacy before attending to ensure the pharmacy is open and the pharmacist is able to dispense this to you.

Do you need urgent dental help?

Are you in pain and need urgent dental treatment?

We have dental access centres which can support you if you're experiencing any of the following:

  • Severe pain
  • Trauma
  • Swelling
  • Uncontrolled bleeding e.g. after an extraction

The number of patients who can be seen is limited and so patients will prioritised based on their clinical need.

Where are the clinics?

Evesham Dental Access Centre 
Evesham Community Hospital, Evesham, WR11 1JT 
Tel: 01386 502453 

Monday to Friday - 9.00- 12.30 Patients must arrive before 11.00am  
Saturday, Sunday and Bank Holidays 9.00- 12.30 Patients must arrive before 11.00am 

Kidderminster Dental Access Centre
Kidderminster Health Centre, Bromsgrove Street, Kidderminster, DY10 1PG 
Tel: 01562 514515 

Monday to Friday – 1.30- 5.00 Please do not arrive before 1.30pm or after 3.00pm
Saturday, Sunday and Bank Holidays 9.00- 12.30 Patients must arrive before 11.00am

Worcester Dental Access Centre
91 Lowesmoor, Worcester, WR1 2RS
Tel: 01905 681796

Monday to Friday – 1.30-5.00 Please do not arrive before 1.30pm or after 3.00pm
Saturday, Sunday and Bank Holidays 9.00- 12.30 Patients must arrive before 11.00am 

When the centres are closed?
After 6pm an advice line is available for Worcestershire residents, call 111

In the event of severe trauma, uncontrolled swelling or bleeding you may access care via your nearest Accident and Emergency department

Will I have to pay?
You will have to pay NHS dental fees, unless you are exempt from fees.

Mental Health crisis

A mental health crisis often means that you no longer feel able to cope or be in control of your situation.

Whether you experience a sudden deterioration of an existing mental health problem or are experiencing problems for the first time, you'll need immediate expert assessment to identify the best course of action and stop you getting worse.

I am experiencing a mental health crisis

Crisis Resolution Team: 01905 681915 (24 hrs a day 365 days a year).

The Crisis Resolution Team offer advice, support and at times assessment for those people who are in significant Mental Health Crisis.

People calling the number can expect to speak to Mental Advisors and /or trained Mental Health Clinicians who will be able to listen to your concerns and help make appropriate plans with you to support you.

Callers who are already open to Mental Health Services should try to speak to their usual team before calling the Crisis Team.  It may also be appropriate for some callers to seek an urgent GP appointment before calling the number.

If you are unsure which option you should consider, staff on this number will be able to guide you to the appropriate choice.

Mental Health Crisis additional support

The charity Mind provides information about how to plan for a crisis.

Samaritans has a free to call service 24 hours a day, 365 days a year, if you want to talk to someone in confidence. Call them on 116 123

Are you a young person is crisis? Click here to visit the Young Minds website for more support