Unattended Appointments

The total number of patients who failed to keep their appointments during February 2021 was 87.

Please contact us if you need to cancel you appointment

Sexual health clinics

WISH services will be closed on bank holiday: Friday 2nd April and Monday 5th April.

The Saturday under21 service will be open in Redditch on Saturday 3rd April.

Due to the ongoing situation regarding COVID-19 we have reviewed the way we provide our services. To help keep our patients and staff safe, are not currently offering walk-in clinics, instead all our sites are offering a telephone triage service, which if required will be followed by a telephone consultation. If a clinical need has been identified, you may then be invited to attend a face-to-face appointment.

Clinic triage contact information

Click the clinic name to view clinic location, building photos and directions in Google Maps.

Worcester

Aconbury North (Worcestershire Royal Hospital) [opens in new window]

  • Address: Aconbury North, Worcester Royal Hospital Site, Newtown Road, Worcester, WR5 1JG
  • Phone: 01905 681645 (triage line open: Mon-Fri 08:30 – 13.30)
  • Other enquiries: 0300 123 1731 (open Mon-Weds 08:30-18:00, Thursday 08:30 - 16:30, Friday 08:30 - 15:30)

Please note all services at Moor Street are currently closed.

Redditch

Arrowside (Alexandra Hospital) [opens in new window]

  • Address: Arrowside, Alexandra Hospital Site Woodrow Drive, Redditch B98 7UB
  • Phone: 01527 516398 (Monday, Wednesday, Thursday 9:15 – 16:00 and Friday 9:15 – 12:00)

Smallwood House [opens in new window]

  • Address: Church Green, Redditch B97 4BD
  • Phone: 01527 516398 (Monday, Wednesday, Thursday 9:15 – 16:00 and Friday 9:15 – 12:00)

Kidderminster

Kidderminster Health Centre [opens in new window]

  • Address: Kidderminster Health Centre, Bromsgrove Street, Kidderminster, DY10 1PG
  • Phone: 01562 514512 (Monday - Tuesday 9:00 – 19:00, Wednesday 9:00 – 14:00, Thursday 9:00 – 19:00 and Friday – 9:00 – 14:00)

Bromsgrove

Princess of Wales Community Hospital (POWCH) [opens in new window]

  • Address: Princess of Wales Community Hospital, Stourbridge Road, Bromsgrove B61 0BB
  • Phone: 01527 516398 (Monday, Wednesday, Thursday 9:15 – 16:00 and Friday 9:15 – 12:00)

Droitwich

Droitwich Medical Centre [opens in new window]

  • Address: Droitwich Medical Centre, Droitwich, WR9 8RD
  • Booked appointments only via triage line

Evesham

Evesham Sexual Health Clinic - Under 21s only [opens in new window]

  • Address: Evesham Medical Centre, Abby Lane, Evesham, WR11 4BS
  • Phone: 01905 681 673 (lines open Saturday 09:30am- 12:30pm)
  • We provide a Saturday service for young people  UNDER 21. These clinics are held at various sites throughout the County.
  • If you need advice or treatment, call the number above between 9:30am-12:30pm on Saturday to speak to a nurse. If needed, you will be invited to a face to face appointment.

Clinic FAQs

I am under 16 - do I have to tell my parents? 

No, everything you tell us remains confidential, unless you or someone else is at significant harm.  In this case we will let you know if we need to share information.

What will happen when I visit the service? 

You will complete a registration form if you are new to the service, wait in the waiting area and then when it is your turn you will be called by a nurse or doctor and taken into a clinic room.

Will you inform my GP if I visit the service? 

We do not inform GPs. If there is a requirement to contact a GP this would always be discussed with yourself first and consent gained.

What information will I need to share? 

We need to know basic information about you.  For example, which GP you are registered with, contact information and a password for your confidentiality.

This will be explained during your visit.  You will be asked personal questions about the reasons you’re attending during the consultation.

I have a disability, how can you help me? 

Do you need to know about accessibility?  Read our detailed guides at www.AccessAble.co.uk

Do you have a learning disability? Click here for our easy read guide: 

If you need help reading and/or writing reception staff will take you into a queit room to assist you. 

Sexual Health Outreach Team (for under 25yrs)

What services do you provide?

We provide contraception, screening and treatment of STIs. As well as advice and guidance around sexual health and relationships for up to 25 year olds.  

I’m under 16 – do I have to tell my parents / carers if I visit?

No, everything you talk to us about remains confidential.  On rare occasions we may have to tell somebody if we are concerned about your or someone else’s safety.

How do I arrange to see someone at your clinic?

You can arrange to see one of the team through your school health nurse, teacher, youth worker, social worker, family support worker, family nurse, CAMHS worker etc.

What will happen when I visit your service?

We will contact you and arrange a time and place to meet that’s convenient.  What happens during that visit very much depends on what you need.  We will discuss your sexual health and contraception needs. We will also talk about your relationships. If appropriate we’ll give you contraception. 

Can this be anonymous?

We encourage you to answer questions honestly. It is helpful if you do not remain anonymous.