Expert by Experience Herefordshire Programme

Your views, your influence, your experience

Experts by Experience are involved in our Trust in many different ways. We are keen to recruit more people to join our programme in Herefordshire.

Who are experts by experience?

Experts by Experience are people who have personal knowledge of our services in Herefordshire - either through their own use of those services, or through caring for someone who has.

Are you interested in getting involved?


Location:   Benet Building, Ruckhall Lane, Belmont, HEREFORD, HR2 9RP

Volunteers needed: Aged 14-25 and used NHS mental health services in Herefordshire?

We are looking for Young People 14-25 years old with experience of using or caring for someone who uses Mental Health Services in Herefordshire.

Join our Youth Group to help ensure the services we provide are effective and accessible from a young person perspective.

You can help the NHS in both the continuing developments of existing services and when we’re designing new ones. It looks great on your CV, can help with your own recovery and gives you acess to training oppourtunities. 

For more information email

Download a printable leaflet:  Get involved - YP Hfd EbE_02.pdf [pdf] 2MB

Why become an Expert by Experience?


Being an EbE gives me enormous satisfaction because I regard my story to be a very positive one and when I share it with other people it gives them hope, especially if they have only recently become unwell and are in a very dark place. 


What can I get involved in?

There are lots of different ways to be involved, depending on your interests and preferences.  Here are some of them:

  • Taking part in staff recruitment
  • Project work, co-producing the planning, design, delivery, development and review of services
  • Evaluating services and quality assurance
  • Staff training
  • Peer training in Recovery College
  • Engaging with the public at events, on a stand or co-delivering a workshop
  • Attending meetings to give feedback
  • Taking part in research

Over time, your interests might change - that’s fine.


The EbE programme ensures that people with lived experience of mental ill-health have a voice, share their views and influence services, it is vital partnership working and essential if services are to be improved.  You can make a real difference.


How are you going to support me to become an Expert by Experience?

You can register your interest by completing and returning Fast Track Recruitment Form2022.docx[docx] 62KB or by using the  Fast Track Recruitment Form - Accessible format.docx[docx] 42KB.

Experts by Experience downloadable leaflet.pdf [pdf] 971KB

If you would like to discuss the role in more detail email

We will ask you a bit about yourself and the sort of activities you would like to be involved in.  We will go through our Agreement Form with you. Once Experts by Experience are registered with us, we contact them by email or telephone when new opportunities are available, to see if they might be of interest.

We provide training for certain roles (for instance recruitment training).  We also arrange for any reasonable adjustments people need, to help ensure that opportunities are open to as wide a group as possible.


What happens if I become unwell, or don’t want to continue with my role?

Please do not worry as we fully understand that this may happen.  You can opt out of the programme at any point or take a break.


Why might I want to get involved?

There are lots of reasons that people choose to get involved.

Here are some of the things our current Experts by Experience have told us: 

  • Carers are an often overlooked resource.  We have more information and background knowledge.
  • Being an Expert by Experience means that the bad things I have experienced in life have not been wasted experiences; to inform and give insight on behalf of others.  
  • I’d like to pass on my knowledge, to help others going through similar experiences.
  • Because the Trust was there for me in my darkest time.  I like to give something back.
  • I can use my professional experience to help others, as well as develop my professional skills.
  • Being an Expert by Experience a voice which is so significant when in my life experiences my voice had been denied. 
  • I have been able to practice skills I need to move forward with my life in an environment which is supportive and validating.  
  • I feel I am giving back to the system, feels that I am worthy, helpful and have a purpose in life.
  • I can use my professional experience to help others, as well as develop my professional skills.

Frequently asked questions

 Image of lady gardening. She is wearing a Trust volunteer badge and smiling at the camera. How do I sign up? 

You will need to complete the Volunteering Registration Form. This will then be emailed to who will support you with the paperwork required.


How will volunteering help me?

Volunteering can help improve both your physical and mental health. It can improve wellbeing, increase happiness, reduce loneliness and ease depression. It can also support people going through life transitions. We can support further learning with a range of training opportunities.


Do I have to be a current patient/service user?

No. Many of our participation partners and volunteers aren’t current patients/service users.


What age do I have to be?

You would need to be over 16 to get involved or volunteer within most of our opportunities. But, we have a youth board for those aged 14-25, who want to get involved in developing services at a strategic level.


How much time do I need to give?

You can give as much time as you would like from 3 hours per month upwards. You can discuss with us what arrangement works for you and the role you are applying for.


Will I be paid? 

Most of our participation partners are not paid for their time. We do make sure you don’t lose out financially so will cover agreed expenses, such as travel or parking.

A small number of volunteers are offered payments if certain criteria is met within the role description. This includes certain strategic, decision-making roles that involve accountability and leadership. These roles are clearly identified and advertised to all participation partners when available.


Will I be trained?

Yes, we have a full induction and training process. There will be an induction to your specific role so that you are confident in what we are asking you to do.


Once I start how will I be kept in touch with?

 All participation partners will receive a newsletter via their email. This will include updates on news and opportunities across the Trust.

 You will be managed and supervised in the place where you volunteer.


How do you reward and recognise participation partners?

The Trust holds an annual Staff Awards night to celebrate it's staff.  This includes one category dedicated to Trust volunteers and participation partners.


What happens if I become unwell, or don’t want to continue with my role?

Please do not worry as we fully understand that this may happen. You can opt out of the programme at any point or take a break.


If you are interested, contact us for a chat at or call Kate Richards on 07849 308546.