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Carers, families and friends

Are you a carer?

A carer is someone who provides unpaid support to family or friends who could not manage without this help. This could be caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems.

We recognise and value the vital role that carers play in the health and well-being of the people they care for.

We are committed to ensuring that carers receive appropriate advice and information as well as supporting their own health and wellbeing.

If Trust staff know you are a carer, they will signpost you to support and involve you in the care of the person you support, with their consent.

We also recognise that carers can give valuable information on patients' conditions, needs and wishes. They may wish to help with inpatient care and may be involved with the patient's care after discharge. Please see the information below for further support.

Our Community Hospital Wards are signed up to John’s Campaign and have an open visiting culture; supporting carer access to the hospital outside of normal visiting hours, to enable them to be with the person with a dementia when they may be stressed, anxious, upset or lonely. Please note our visiting has changed due to coronavirus (COVID-19), please visit for more information.

Admiral Nurses – Supporting carers of people with dementia.
Admiral Nurses specialise in dementia care and the main focus of their work is supporting the carers of people with dementia. If you would like more information about this service, or if you are accessing the service currently and wish to speak to a member of staff, please call 0300 123 1734. Please note this is not a crisis or out of hours service

Carer Organisations and Groups

Worcestershire Association of Carers

Worcestershire Association of Carers is a registered charity that was founded in 1997 providing an independent source of information, advice and support for unpaid adult carers in Worcestershire

0300 012 4272
Opening hours Monday to Sunday 8am to 8pm

Crossroads Caring for Carers

Crossroads Caring for Carers is Worcestershire's leading charity offering practical support for family-based carers and people with care needs. As a charity we care for people, not for profit and throughout the county we work with several hundred individuals and their families. 
01905 729293

Carers Careline  (Redditch Area)

Carers Careline was established in March 1988. Our aim is to promote the health, mental and emotional wellbeing of adult carers, especially the elderly, in the local community through the identification of hidden carers, early intervention, preventative action and pastoral care.

01527 66177

Worcestershire Young Carers

Worcestershire Young Carers is commissioned by Worcestershire County Council to provide assessment, signposting, one to one support and monthly youth clubs for young people with a caring role at home, aged between seven and 17, who live in Worcestershire - we also support young adult carers aged between 18 and 25. The caring role could be for a parent, a sibling or a grandparent due to illness, disability, physical or mental health difficulties or substance misuse.
01905 619886

Herefordshire Crossroads Together

Crossroads Together (formerly Carers Trust 4all) provide an information and advice service called CarerLinks to support individuals who are new to caring for someone or for existing carers who need additional support.  Through a team of Carer Advisors, they work in the community to identify hidden carers or carers needing support.

Support is also available to young carers.
01432 663057

Young carers in Herefordshire - Carer Links

Carer Links support young carers and their families across Herefordshire.
Telephone: 01432 663057 or 0333 323 1990.
They can help families access services that will make their lives easier as well as offering young carers time out and respite from their caring responsibilities.

To enquire about young carer support groups and clubs contact:

For young carers under 18 – email or call 07484 245128
For young adult carers aged 16-25 email or call 07548 913863.


Other Carer Support Groups

Worcestershire Parent and Carers' Community

Worcestershire Parent and Carers’ Community was set up to provide support for families who have a child or young person with a disability and/or additional need.

We support the whole family, providing an opportunity to socialise with other families and simply enjoy a family day out.

One thing our families have in common is a wish to provide opportunities for ALL our children to reach their potential and to make ALL of their lives better.

Membership is free and open to anyone living, working or accessing services in Worcestershire, who has a child or young person with a disability and/or additional need.

Office Telephone: 01905 748278
Sue Evans at
07955 760488

Activity Days, Workshops & Youth Group Enquiries
Audrey de Garis at
07955 688031

Kinship Carers

Kinship care is when a child lives full-time or most of the time with a relative or friend who isn’t their parent, usually because their parents aren’t able to care for them.  That relative or friend is called a ‘kinship carer’, and it’s estimated that around half of kinship carers are grandparents, but many other relatives including older siblings, aunts, uncles, as well as family friends and neighbours can also be kinship carers.

Groups meet locally in Kidderminster, Bromsgrove, Redditch, Worcester and Malvern

Contact Ezna on 07714 531802

Jigsaw – Worcestershire Mental Health Relative & Carers Support Group

This group is for relatives, friends, carers and/or neighbours of people who suffer from mental health issues.  They offer someone to talk to, practical advice, useful information, interesting speakers, occasional social activities and other much needed support
07503 601737

Useful links

Worcestershire County Council provides a list of other support groups

Other Sources of help

They also provide a helpline on 0845 257 9406 (Mon – Fri 9.15am – 4.45pm)

The library service provides self-help books and they have a list relevant for carers