How we support carers, families and friends

Supporting carers image

We recognise and value the vital role that carers play in the health and wellbeing of the people they care for.

Anyone who provides support to a family member, relative, partner, friend, or neighbour, who is ill, frail, disabled, has mental ill-health or substance misuse problems is a Carer. They might be providing emotional support, medical care, personal care, physical care or doing jobs around the home.

We are committed to ensuring that carers receive appropriate advice and information as well as supporting their own health and wellbeing. If Trust staff know you are a carer they will signpost you to support and involve you in the care of the person you support, with their consent.

We also recognise that carers can give valuable information on patients' conditions, needs and wishes. They may wish to help with inpatient care and may be involved with the patient's care after discharge.

Our Community Hospital Wards are signed up to John’s Campaign and have adopted the principles. We have an open visiting culture; supporting carer access to the hospital outside of normal visiting hours, enabling them to be with the person with dementia when they may be stressed, anxious, upset or lonely.

Prepared Carer Checklist

Are you Supporting someone coming home from hospital?

Click on the drop down link below for a checklist of things to consider, advice and information:

Prepared carer checklist: Supporting someone coming home from hospital

We know that supporting someone who is in hospital can be a difficult time. We want to make sure that you have all the advice and information that you need to prepare for when the person you care for comes home.

Anyone who provides support to a family member, relative, partner, friend, or neighbour, who is ill, frail, disabled, has mental ill-health or substance misuse problems is a Carer. They might be providing emotional support, medical care, personal care, physical care or doing jobs around the home.

You may have been doing this role(s) for some time, but before the person that you are supporting leaves hospital, it is important to understand how their needs have changed, so that you know what to expect and can plan for when they come home. If this sounds like you, please let staff know as soon as possible as we really value your knowledge and we want to make sure that you have all the information and advice available to keep you and the person you are supporting as well as possible.

If this is the first time you are supporting someone, remember, it’s okay to ask about what matters to you, not just the needs of the person that you are supporting. Please read this leaflet and talk to health and care professionals about whether you are willing and able to care. We understand that you want to do all you can to get your cared for home safely. But we want to make sure that you can balance your cared for’s needs with maintaining a life of your own and staying healthy and well.   

Caring or supporting another person is not an easy role and it is normal to feel a range of emotions, including relieved that your loved one is coming home to worried about how they will be and how you will manage. Some people will feel guilty for not feeling able to take on new caring responsibilities, and others may feel resentful because they have had to give up something else in their life to allow them to care. The one thing we don’t want you to feel is alone.

We hope the following questions help you to know what to expect and to start to prepare for your cared for’s discharge.

Prepared patient - logo

It’s okay to ask…

  1. When do you think they can be discharged?
    1. What needs to happen before they can be discharged?
    2. What help will they need to get home?
  2. What is their medical condition?
    1. How have things changed since they have been in hospital?
    2. What does this mean for the future?
    3. What do you expect their recovery to look like?
    4. What follow up will there be and who will this be with?
  3. What professionals / teams are involved in their care?
    1. What ongoing medical support will they need? e.g. medications, treatments or changing dressings or surgical stockings?
      1. Who will do this and when?
  4. How is their mood and wellbeing?
    1. What ongoing support will they need once at home?
  5. What support will they need once they are back home?
    1. What support will they need with eating and drinking?
    2. What support will they need to collect / take medication, injections etc?
    3. What support will they need to wash / dress / go to the toilet?
    4. What support will they need to cook / clean / go shopping?
    5. What special equipment (like hand rails or a shower seat) will they need?
      1. How will the above be organised / arranged?
  6. Has any other care been arranged?
    1. Who is providing this, when, and what are their details?
    2. How will their care be paid for?
    3. How long is this care available for?
  7. Where can I go for more support and advice?
    1. Who can I talk to about what support I can have / may need as a carer
      1. Where can I access a Carer’s assessment?
  8. Who can I contact at the hospital if I need more information about their condition?
    1. How do I contact them?

What matters to you?

Think about your commitments outside of your supporting or caring role. This might include your family, friends, career, and any hobbies. It is important that you maintain a life of your own and that you plan and consider the impact of any new responsibilities.

Think about whether you are able and willing to provide care for the person you are supporting when they are discharged from hospital, or what arrangements might need to be put in place to support you or the person you care for in the immediate and longer term. Make a note to remind you to discuss any worries or questions with healthcare staff.

Carer Organisations and Groups

Admiral Nurses – Supporting carers of people with dementia.

Our Admiral Nurses specialise in dementia care and the main focus of their work is supporting the carers of people with dementia. If you would like more information about this service please visit their webpage.

Worcestershire Association of Carers

Worcestershire Association of Carers is a registered charity that was founded in 1997 providing an independent source of information, advice and support for unpaid adult carers in Worcestershire

0300 012 4272 (Monday - Friday: 9am to 7pm, Saturday: 9am to 12pm) 

Crossroads Caring for Carers Worcestershire

Crossroads Caring for Carers is Worcestershire's leading charity offering practical support for family-based carers and people with care needs. As a charity we care for people, not for profit and throughout the county we work with several hundred individuals and their families. 
01905 729293

Herefordshire Crossroads Together

This service provides CarerLinks, and an information and advice service
01432 663057 

Carers Careline  (Redditch Area)

Carers Careline was established in March 1988. Our aim is to promote the health, mental and emotional wellbeing of adult carers, especially the elderly, in the local community through the identification of hidden carers, early intervention, preventative action and pastoral care.

01527 66177

Worcestershire Young Carers

Worcestershire Young Carers is commissioned by Worcestershire County Council to provide assessment, signposting, one to one support and monthly youth clubs for young people with a caring role at home, aged between seven and 17, who live in Worcestershire - we also support young adult carers aged between 18 and 25. The caring role could be for a parent, a sibling or a grandparent due to illness, disability, physical or mental health difficulties or substance misuse.
01905 619886

Herefordshire Crossroads Together

Crossroads Together (formerly Carers Trust 4all) provide an information and advice service called CarerLinks to support individuals who are new to caring for someone or for existing carers who need additional support.  Through a team of Carer Advisors, they work in the community to identify hidden carers or carers needing support.

Support is also available to young carers.
01432 663057

Young carers in Herefordshire - Carer Links

Carer Links support young carers and their families across Herefordshire.
Telephone: 01432 663057 or 0333 323 1990.
They can help families access services that will make their lives easier as well as offering young carers time out and respite from their caring responsibilities.

To enquire about young carer support groups and clubs contact:

For young carers under 18 – email or call 07484 245128
For young adult carers aged 16-25 email or call 07548 913863.


Alzheimer’s society

Age UK, including Dementia Advisors

Carers UK

Citizens Advice Bureau

Worcestershire County Council - Carers

Other Carer Support Groups

Worcestershire Parent and Carers' Community

Worcestershire Parent and Carers’ Community was set up to provide support for families who have a child or young person with a disability and/or additional need.

We support the whole family, providing an opportunity to socialise with other families and simply enjoy a family day out.

One thing our families have in common is a wish to provide opportunities for ALL our children to reach their potential and to make ALL of their lives better.

Membership is free and open to anyone living, working or accessing services in Worcestershire, who has a child or young person with a disability and/or additional need.

Office Telephone: 01905 748278
Sue Evans at
07955 760488

Activity Days, Workshops & Youth Group Enquiries
Audrey de Garis at
07955 688031

Kinship Carers

Kinship care is when a child lives full-time or most of the time with a relative or friend who isn’t their parent, usually because their parents aren’t able to care for them.  That relative or friend is called a ‘kinship carer’, and it’s estimated that around half of kinship carers are grandparents, but many other relatives including older siblings, aunts, uncles, as well as family friends and neighbours can also be kinship carers.

Groups meet locally in Kidderminster, Bromsgrove, Redditch, Worcester and Malvern

Contact Ezna on 07714 531802

Jigsaw – Worcestershire Mental Health Relative & Carers Support Group

This group is for relatives, friends, carers and/or neighbours of people who suffer from mental health issues.  They offer someone to talk to, practical advice, useful information, interesting speakers, occasional social activities and other much needed support
07503 601737

Pre and Post Bereavement Support

If a family member, friend or someone your care for is told they have a life limiting illness we recognise that this can impact on you as well as the person who has the diagnosis. The grief process can start before the actual death of a person.

Very often people feel they can only access support after the person has died and this is not true. Support is available to you straight away, it’s important for you to know that you are not alone.

We hope that the following information will help you to know what support you can access both before and after death, locally and nationally.

Local services:

Within the county of Worcestershire we have three hospices all of which provide support to families and carers. If your family member or friend is based outside of Worcestershire, you can still access this support as long as you have a Worcestershire GP.

St Richards Hospice, Worcester

Is available if you are located in the South of the County, Droitwich, Malvern, Worcester City, Pershore, Evesham, Tenbury and Upton

Support services for families and carers - St Richard's Hospice (

Primrose Hospice

Is available if you are in the North East of the county Redditch, Bromsgrove and Wythall

Adult Family Support - Primrose Hospice | Family Support Service

Kemp Hospice

Is available if you’re in the North West of the county Kidderminster, Stourport and Bewdley

KEMP Hospice: The Wyre Forest Hospice

You do not need a professional referral to access these services, the webpages all tell you how you can access their services.

Your GP is also there to support you and it’s important if you are struggling to contact them and see what support they can offer you, looking after your own physical and mental health during this time is important for both you and your relative or the person you provide care to.

National Services:

There are number of national charities that may also be able to help you, some you may have heard of, and others may be new to you. We have listed some below with links to their webpages.

You may also want to look for specific disease website as they also have lots of information and many offer advice on support.

Sue Ryder online bereavement support

The Good Grief Trust bereavement advice website

Jigsaw4u is a website

Cruse bereavement support

Marie Cure support website

Child Bereavement UK