Our volunteers work throughout Herefordshire and Worcestershire and play an important role in enhancing the services which we provide. They improve the care experienced by patients and carers when they access our services.

Service hours: Monday to Thursday 8 am – 4 pm

Location:   2 Kings Court, Kings Court Business Park, Charles Hastings Way, Worcester WR5 1JR

Team Lead: Kate Richards Volunteer Co-Ordinator

Email:  Kathryn.richards3@nhs.net

Volunteers who have patient contact help to provide extra support just as friends or family members might. Our volunteers come from all walks of life, and represent the diversity of the communities that we serve. All of them are dedicated to making hospitals and services more friendly and comfortable for everyone.

Here are some examples of volunteering opportunities:

  • Reception Assistant
  • Meet and Greet for Physio Outpatients
  • Helper at Baby Clinic
  • Healthy Minds Community Promotions
  • Music Therapist
  • Learning and Development Helper

Volunteering Registration Form - to be completed and sent back to: Kathryn.richards3@nhs.net

Welcome to our new look newsletter - July 2021.pdf [pdf] 333KB

March 2021 Accessible Volunteer Newsletter.pdf [pdf] 1MB

Volunteer Newsletter December 2020.pdf [pdf] 942KB

Volunteer Newsletter August.pdf [pdf] 3MB


Frequently asked questions

Do I have to be a current patient/service user?

No. Many of our volunteers aren’t current patients/service users.

What age do I have to be?

You would need to be over 16 to volunteer within most of our opportunities so you can make a useful and safe contribution.

However, we do have a youth board for those aged 14-25 who want to get involved in developing services at a strategic level.

How much time do I need to give?

In general, there is no minimum time you must give you can discuss with us what arrangement works for you and the role you are applying for

Will I be paid?

As a volunteer you will not be paid. We will however ensure you don’t lose out financially through volunteering so will cover agreed expenses, such as travel.

Will I be trained?

Yes, we have a full induction and training process. You will receive a thorough induction to your specific role so that you are confident in what we are asking you to do.

Once I start volunteering how will I be kept in touch with?

All volunteers will receive a quarterly newsletter (email) with updates on news and opportunities across the Trust.

You will be managed and supervised in the place where you volunteer.

How do you reward and recognise volunteers?

We hold an annual Staff Awards night to celebrate the outstanding achievements of all staff including our volunteers

What happens if I become unwell, or don’t want to continue with my role?

Please do not worry as we fully understand that this may happen.  You can opt out of the programme at any point or take a break.

Other Opportunities

There are other roles undertaken by volunteers which do not involve direct patient care but which nonetheless contribute to the patient experience.

  • Recruitment & Selection Group
  • Equality Advisory Group
  • Assisting on Interview Panels
  • Advising on Equality Issues

If you feel that you are interested in helping in this way, please contact Trudy Neal: t.neal@nhs.net

You might be interested in working with staff to support best practice and offer a patient/carer perspective. If so, you might like to become a PLACE assessor (Patient Led Assessment of the Caring Environment). Please contact Kim Kelly: kim.kelly3@nhs.net

If you are interested in volunteering at Herefordshire Mental Health and Learning Disability Services, please contact Karen Bent for more details:

Mobile: 07789068808  Email: karenbent@nhs.net