Our volunteers work throughout Herefordshire and Worcestershire and play an important role in enhancing the services which we provide. They improve the care experienced by patients and carers when they access our services.

Service hours: Monday to Thursday 8 am – 4 pm

Location:   2 Kings Court, Kings Court Business Park, Charles Hastings Way, Worcester WR5 1JR

Team Lead: Kate Richards Volunteer Co-Ordinator

Email:  Kathryn.richards3@nhs.net

Volunteers who have patient contact help to provide extra support just as friends or family members might. Our volunteers come from all walks of life, and represent the diversity of the communities that we serve. All of them are dedicated to making hospitals and services more friendly and comfortable for everyone.

Here are some examples of volunteering opportunities:

  • Reception Assistant
  • Meet and Greet for Physio Outpatients
  • Helper at Baby Clinic
  • Healthy Minds Community Promotions
  • Music Therapist
  • Learning and Development Helper

Volunteering Registration Form - to be completed and sent back to: Kathryn.richards3@nhs.net

Welcome to our new look newsletter - July 2021.pdf [pdf] 333KB

March 2021 Accessible Volunteer Newsletter.pdf [pdf] 1MB

Volunteer Newsletter December 2020.pdf [pdf] 942KB

Volunteer Newsletter August.pdf [pdf] 3MB


Latest volunteering opportunities

Visiting support and digital Volunteers needed on in-patient wards within the Trust’s community hospitals in Worcestershire

Duties to be undertaken:

  • To help people to maintain contact with family/friends during in-patient stay
  • To provide patient support in accessing and using phones/ tablets to contact their relatives and friends during their inpatient stay
  • To contact patients family member/ next of kin to provide general status updates for patients

Preferable Skills:

  • A good understanding of digital technology (i.e. mobile phones and tablets for video calls) and a desire to support people in using technology to maintain family contact
  • Ability to learn or already have the skills in running video calls
  • Able to work independently and use initiative within the limits of competence
  • A good degree of patience as well as understanding of problems people may have with technology
  • Good communication skills

When required:

Daytimes, weekends or early evenings

Anyone interested should contact: Kate Richards on 07849 308546 or email: Kathryn.richards3@nhs.net

Frequently asked questions

Do I have to be a current patient/service user?

No. Many of our participation partners aren’t current patients/service users.

What age do I have to be?

You would need to be over 16 to get involved or volunteer within most of our opportunities however, we do have a youth board for those aged 14-25 who want to get involved in developing services at a strategic level.

How much time do I need to give?

In general, there is no minimum time you must give you can discuss with us what arrangement works for you and the role you are applying for.

Will I be paid?

As a participation partner you will not be paid. We will however ensure you don’t lose out financially so will cover agreed expenses, such as travel.

Will I be trained?

Yes, we have a full induction and training process. You will receive a thorough induction to your specific role so that you are confident in what we are asking you to do.

Once I start how will I be kept in touch with?

All participation partner will receive a quarterly newsletter (email) with updates on news and opportunities across the Trust.

You will be managed and supervised in the place where you work.

How do you reward and recognise participation partners?

We hold an annual Staff Awards night to celebrate the outstanding achievements of all staff including our volunteers.

What happens if I become unwell, or don’t want to continue with my role?

Please do not worry as we fully understand that this may happen.  You can opt out of the programme at any point or take a break.

Other Opportunities

There are other roles undertaken by volunteers which do not involve direct patient care but which nonetheless contribute to the patient experience.