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Accessible Information Policy
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801KB PDF
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AIS applies to patients, service users, carers, and parents (collectively known as the patient from here on in) who have communication and/or information support needs related to a disability, impairment, or sensory loss, this includes but is not limited to people who are blind, deaf, have a learning disability, aphasia, autism and/or a mental health condition which affects their ability to communicate.
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01 Jun 2023
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Charitable Funds Policy and Procedure
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1160KB PDF
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This document sets out the procedure for the receipt, and disbursement of Charitable Funds within the Herefordshire and Worcestershire Health and Care NHS Trust Charitable Funds (the “Charity”).
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04 Dec 2025
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Complaints Policy
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1261KB DOCX
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Policy for receiving, investigating, responding to and learning from Complaints, PALS enquiries, and Professional Enquiries
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19 Aug 2024
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Counter Fraud, Bribery and Corruption Policy
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1208KB PDF
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All staff have a duty to report suspected fraud, bribery or corruption, and this policy sets out how any suspicions should be reported to protect the assets of the Trust.
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23 Dec 2025
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Development and Management of Policies, Guidelines, Documentation and Standard Operating Procedures Policy
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737KB PDF
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This policy sets out the standards for producing procedural documents such as policies and guidelines and the process for developing, ratifying, communicating, managing and reviewing procedural documents
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17 Jan 2023
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Electrical Safety Policy
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876KB PDF
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The Trust has a responsibility to ensure all electrical low voltage (LV) networks and systems are safe. All relevant safe working practices are followed and adequate precautions are taken to prevent the risk of personal injury or death from electrical shock, to all patients, visitors, staff and members of the general public.
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31 Oct 2025
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Emergency Preparedness Resilience and Response and Business Continuity Policy 2021-2024
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670KB PDF
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To set out the Trusts position and commitment to Emergency Preparedness Resilience and Response and Business Continuity Systems
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11 Apr 2023
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Equality Act 2010 - Summary guidance on services, public functions and associations
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339KB PDF
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This document highlights the legal information on equality, discrimination, and treatment for the Trust, staff, volunteers, and other entities within and outside the organisation.
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24 Jan 2023
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Equality Inclusion Policy
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791KB PDF
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The purpose of this policy is to outline and communicate the Trust’s commitment to the promotion of equality, tackling of discrimination and advancing of equality of opportunities.
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01 Jun 2023
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Estates and Facilities Operational Policy
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1609KB DOCX
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The Estates and Facilities Department reports as part of the Finance directorate and has a corporate responsibility to ensure that all properties occupied by the Trust are maintained and operated safely and kept in good condition
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31 Oct 2025
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Fit and Proper person policy
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452KB PDF
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This policy highlights the necessary precautions and screening the Trust must do to ensure the person or people responsible for any role or responsibility are appropriate for the job.
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19 Aug 2024
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Freedom to Speak Up Policy 2024.pdf
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500KB PDF
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This policy is for all staff. All NHS organisations and others providing NHS healthcare services in primary and secondary care in England are required to adopt this national policy as a minimum standard to help normalise speaking up for the benefit of patients and workers. Its aim is to ensure all matters raised are captured and considered appropriately.
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02 Feb 2024
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Guide to Equality Act (easy-read version)
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1343KB PDF
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This document provides an easy-read or accessible version of the Equality Act 2010
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24 Jan 2023
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Guidelines - Transgender Staff.docx
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383KB DOCX
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Guidelines - Transgender Staff.docx
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21 Sep 2021
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Handling of Claims Policy
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289KB PDF
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This policy explains how claims against the Trust (injury, financial, or other) should be handled. It describes the risk pooling schemes that have been created by the NHSLA that the Trust contributes to. It lists the external agencies that the Trust relates to.
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04 Jul 2024
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Interpreting and Translation Policy
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1640KB PDF
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To provide clear and consistent guidance to ensure effective, accessible communication, safe support, and care of those who use Trust Services. To reduce barriers that may be faced by people whose first language is not English or who have a disability, impairment, or sensory loss (e.g., hearing, sight or learning difficulties)
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01 Jun 2023
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Involving Participation Partners in Recruitment
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979KB PDF
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The involvement of ‘participation partners’ in recruitment and selection activity benefits both those who use services and the Trust. Participation partners offer an invaluable perspective in recruitment and selection on the relationship between staff and those who use services.
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01 Mar 2024
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Lease Car Scheme Policy
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266KB PDF
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This policy specifies the arrangements and conditions for providing vehicles to employees under the Trust’s Lease Car Scheme.
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18 Mar 2025
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Management of Asbestos Policy
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589KB PDF
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This policy establishes the protocol of management and (re)inspection of buildings, services or assets known or suspected of containing asbestos material to ensure staff, patients and visitors are not placed at risk.
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31 Oct 2025
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Medical Gases Policy.- HS-009
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108KB DOCX
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This policy is to ensure the effective management of the medical gas pipeline systems (MGPS) within Worcestershire Health and Care NHS Trust (the Trust). This includes the provision of a safe, secure and reliable system, including cylinders and associated equipment.
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31 Oct 2025
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Obtaining Legal Advice
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190KB PDF
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Procedure for obtaining legal advice Staff are able to access legal advice on Trust issues as and when required, including out of hours for emergency situations.
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04 Jul 2024
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Overpayment Policy
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565KB PDF
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The purpose of this policy is to ensure there is a consistent approach to overpayments and to ensure that errors are promptly identified repaid appropriately.
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28 Dec 2023
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Participation and Volunteer Policy
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1047KB PDF
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To provide clarity, to staff and those involved in the work of the Trust, around volunteering and participation in terms of principles, responsibilities, and duties
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03 Dec 2025
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Patients Property and Money Policy.pdf
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1925KB PDF
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From time to time the Trust will have responsibility for property belonging to patients as they enter and leave the care of the Trust. There is both risk and responsibility in such circumstances and this policy seeks to address those issues.
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15 Oct 2025
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Quality Governance Policy
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408KB PDF
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This policy outlines the framework for the continued implementation of the assurance processes and systems for quality governance
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06 Jun 2023
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Quality Impact Assessments policy
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166KB DOCX
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This policy aims to ensure the Trust has appropriate steps in place to safeguard quality whilst delivering necessary changes to clinical services.
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07 Aug 2024
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Stakeholder Engagement Strategy March 2023 with EIA
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6922KB PDF
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This framework builds on work we have undertaken over several years to embed and progress meaningful stakeholder engagement and true co-production. It sets out our ambitions for the next three years and how we will move forwards to develop partnerships with stakeholders that are characterised by early engagement and ongoing dialogue, through which we can co-create health, better meet the needs of the people we serve, and find solutions to the health challenges we face.
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02 May 2024
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Stakeholder Engagement Strategy March 2023 with EIA
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6922KB PDF
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The approach outlined here is built around communities, voluntary groups and organisations, forums, networks, social media, and any other place where people come together as a community and will provide clear and timely feedback to stakeholders about the impact of their involvement.
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01 Mar 2024
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Treasury Management Policy
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1651KB PDF
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This policy sets out a framework to cover the Treasury Management activities of the Trust, establishing the aims and identifying the parameters within which the Trust will manage the risks associated with managing its cash. It is consistent with and sets out the method of delivering the Trust’s standing financial instructions
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15 Oct 2025
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Water Safety Policy
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618KB PDF
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The purpose of this policy is to ensure that: the risk of Legionella and pseudomonas and other water-borne micro-organisms from water systems within all property owned (reference to Leasehold paragraph later on) or occupied by the Trust is minimised as far is as practicable .
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31 Oct 2025
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Water Systems Over-Arching Safety Plan Ratified 2019 (accompanies Water Safety Policy)
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157KB DOCX
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The Trust intends to manage the water systems in its premises and to minimise the potential for harm in a manner that complies with both legislation and good practice. This Water Plan (WSP Safety) Policy applies to all areas within the Trust without exception.
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31 Oct 2025
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