Our Quality and Safety Standards

At Worcestershire Health and Care NHS Trust, the quality and safety of your care are our highest priorities. There are national and local standards, policies and procedures to ensure you have the best possible outcomes and experience.

We adhere to the NHS Constitution for our standards and waiting times. We are inspected and regulated by national organisations who ensure we provide services to expected levels and meet our commitments within the National Health Service. We also take very seriously the feedback we get from patients and visitors and respond to concerns when they arise.

  1. The Equality Act 2010 replaced previous legislation (such as the Race Relations Act 1976 and Disability Discrimination Act 1995) with a single Act. The Act simplified the law, removed inconsistencies and strengthened the law to help tackle discrimination and inequality.

    Equality Act 2010

  2. AccessAble produce online accessibility guides to buildings, sites & venues across the UK – including many hospitals, shops, tourist attractions and universities. Worcestershire Health and Care NHS Trust have worked in partnership with AccessAble to develop a series of guides for many of our Trust sites.


  3. This website is run by Worcestershire Health and Care NHS Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to change colours, contrast levels, zoom in up to 300% without text spilling off the scree and navigate most of the website using just a keyboard. 

    Accessibility statement

  4. The Accessible Information Standard (AIS) applies to all organisations that provide NHS or adult social care (this includes: NHS Trusts and Foundation Trusts, GP practices, as well as organisations that commission (pay for and make decisions about) NHS and adult social care services). 

    Accessible Information Standard

  5. The Caldicott Principles allow for the secure transfer of sensitive information across other agencies, for example Social Services, Education, Police and Judicial System.

    Caldicott Principles

  6. All NHS organisations are required by NHS Protect (the NHS Body responsible for tackling all forms of crime against the NHS), to have in place an Anti-Fraud Service to combat fraud, bribery and corruption, and help safeguard NHS resources.


  7. Disability Confident is a national scheme to support employers make the most of the talents disabled people can bring to the workplace. Worcestershire Health and Care NHS Trust are a Disability Confident Employer. This means that we are committed to employing, supporting and promoting people with disabilities in the workplace.

    Disability Confident

  8. Information on what do do during a Major Incidents or Emergency including the Trust's Major Incident Planning.

    Emergency Planning Team

  9. Equality Impact Assessment is a tool for helping us to consider the potential impact that our Trust activities might have on our community (staff, patients, carers & others), from different equality perspectives.

    Equality Impact Assessment

  10. At the core of our values, Worcestershire Health and Care NHS Trust is committed to equality, diversity, inclusion and human rights. We will take every opportunity to strengthen our approach to equality and diversity in delivering best patient care and the employment of our staff.

    Equality, Diversity and Inclusion

  11. The requirements on reporting gender pay have been set by the Government under the Equality Act 2010 (Gender Pay Gap (GPG) Information Regulations 2017). 

    Gender Pay Gap

  12. Our Inclusion Diversity and Equality Strategy sets out our aims, objectives and key priorities for the next 4 years (2018-2022). The strategy describes our vision and direction when implementing equality and diversity in our organisation both for our service users and workforce.

    Inclusion Diversity and Equality Strategy 2018-2022

  13. The aim of the Infection Prevention and Control Service is to promote as safe an environment as possible for staff, patients and visitors in order that the risk of contamination and cross infection are kept to a minimum.

    Infection, prevention and control

  14. Liabilities to Third Parties Scheme (LTPS)  and Clinical Negligence Scheme for Trusts (CNST)


  15. The Modern Slavery Act 2015 is designed to consolidate various offences relating to human trafficking and slavery which includes servitude, being forced or deceived into work, not able to leave freely and easily without threat to themselves or their family resulting in undesirable or unsafe conditions.

    Modern Slavery Act

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