Our Quality and Safety Standards

At Herefordshire and Worcestershire Health and Care NHS Trust, the quality and safety of your care are our highest priorities. There are national and local standards, policies and procedures to ensure you have the best possible outcomes and experience.

We adhere to the NHS Constitution for our standards and waiting times. We are inspected and regulated by national organisations who ensure we provide services to expected levels and meet our commitments within the National Health Service. We also take very seriously the feedback we get from patients and visitors and respond to concerns when they arise.

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Equality Delivery System (EDS)

The Equality Delivery System (EDS) is a system that helps NHS organisations improve the services they provide for their local communities and provide better working environments, free of discrimination, for those who work in the NHS, while meeting the requirements of the Equality Act 2010.

Designed by the NHS to improve equality performance and deliver better outcomes for patients, communities and employees which are personal, fair, and diverse. A wide range of stakeholders from across protected groups, patient groups, community organisations, the voluntary sector and other interested groups assessed evidence presented, provide feedback, make recommendations, and grade our equality performance in relation to 18 outcomes grouped under 4 goals:

  1. Better health outcomes for all
  2. Improved patient access and experience
  3. Empowered, engaged and inclusive staff
  4. Inclusive leadership