Last updated: 20th April 2021


Due to the ongoing risks associated with COVID-19, consultations and appointments may be run differently at the moment. This means that where appropriate we may suggest video or telephone calls in the first instance. This is so we can reduce footfall in our buildings.

However if you have a clinical need for a face to face appointment, then every effort will be made to accommodate this. This may require us to carry out risk assessment prior to your appointment, and to ask that infection control measures are adhered to while you are with us. It is important that every effort is made to keep you, our staff and other members of our community safe and to minimise the risk of infection.

Visiting guidance

From Monday, 29th March patients will be able to designate one close family contact, relative or friend who will be able to visit them initially once a week. This is to ensure footfall in the sites remains controlled.

Visitors will need to contact the ward in advance to book their visiting slot and will be provided with a face mask before entering the hospitals/units which must be worn throughout their visit. Trust staff will therefore be unable to offer drinks to visitors such as tea or coffee and we apologise that you will be unable to consume your own food or drink during visits at present. Other infection control measures, for example social distancing and hand washing will also be required.  This is for your safety and the safety of other patients and staff.

Car parking charges have also been suspended at all the Trust’s sites until the end of June, meaning visitors will benefit from free car parking during their visit.

Face coverings

In line with government guidance, if you are coming into any of our hospitals, inpatient wards or clinics it is important that you wear a face covering at all times. This is for your safety and the safety of other patients and staff.

Face coverings are different to face masks in that they can be homemade, made of cloth, and be reusable. You can find information and guidance on making your own face covering here.

We are asking that you plan in advance and bring a face covering with you whenever possible, but if you do not have one available when you come to hospital, we can provide you with one.

For some people wearing a face covering may be difficult, in these instances, please contact the team providing your care ahead of your appointment so they can make arrangements to safely support you.

Patients are encouraged (where possible) to attend appointments alone,  if you require a carer or support please let the service know ahead of your appointment.

Updates on service changes can be found to the right-hand side of this window (desktop users) or at the bottom of this page (mobile users).

For further informaiton on face masks and coverings, click here,

What to do if you have symptoms of COVID-19

The main symptoms of coronavirus (COVID-19) are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

If you have any of these symptoms, get a test to check if you have coronavirus and stay at home until you get your result.

For more information on symptoms, testing and guidance visit the website.

Advice for patients, carers and families

We are living through a difficult time that is challenging for many people across the country. For people with a learning disability, autistic people, people with a mental health condition or dementia there may be extra challenges, and people may experience a whole range of difficult emotions or be experiencing emotional distress. Some may be struggling with feeling lonely and isolated, some perhaps are feeling anxious or worried, or are struggling to get basic needs like food and medicine.

We want you to know that NHS services, including mental health and learning disability services, are still very much open and here to support you. For more information and guidance on accessing our services, visit the advice for patients and service users with a learning disability, autism, dementia or a mental health condition webpage.

Mental health support

In these challenging and unprecedented times, its normal to experience increased levels of stress, anxiety, low mood or depression. But don’t worry it’s common and you’re not alone. 

You can now also access dedicated SilverCloud online therapy modules to help reduce stress, anxiety and increase resilience as a result of COVID-19.  

Sign up Now

Note: you will need to enter one of the following PINs: HEREFORDSHIRE or WORCESTERSHIRE to access the modules.  

Below are a selection of useful links, tips and resources to help maintain your mental wellbeing. For further information on mental health support click here.

Support websites: