Our Quality and Safety Standards

At Herefordshire and Worcestershire Health and Care NHS Trust, the quality and safety of your care are our highest priorities. There are national and local standards, policies and procedures to ensure you have the best possible outcomes and experience.

We adhere to the NHS Constitution for our standards and waiting times. We are inspected and regulated by national organisations who ensure we provide services to expected levels and meet our commitments within the National Health Service. We also take very seriously the feedback we get from patients and visitors and respond to concerns when they arise.

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Re-Use of Public Sector Information

Herefordshire and Worcestershire Health and Care NHS Trust comply with the Regulations on the Re-use of Public Sector Information.

Information provided by Herefordshire and Worcestershire Health and Care NHS Trust does not give the receiver of the information an automatic right to re-use the information. It would be expected that any information provided would be for the personal use of the requester. Any re-use must not infringe copyright - for example by making copies, publishing and issuing copies to the public or any other person.

If you like to apply to re-use information for which Herefordshire and  Worcestershire Health and Care NHS Trust holds copyright you will need to write or email to:

Freedom of Information Team
Herefordshire and Worcestershire Health and Care NHS Trust
2 Kings Court
Charles Hastings Way

Email: WHCNHS.FOIrequest@nhs.net


  • Your name
  • An address for correspondence
  • A description of the information that is intended for re-use
  • The purpose for which it is be re-used

In accordance with the Public Sector Information regulations we will aim to respond to all applications within 20 working days. If your application is complex or extensive we may require longer processing it, in which case it will be processed within a reasonable timeframe.