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Admiral Nursing Service - Worcestershire

  • The Admiral Nurse service is a collaboration between Herefordshire and Worcestershire Health and Care NHS Trust and Dementia UK.

  • Address: New Haven,  Princess of Wales Community Hospital, Stourbridge Road,  Bromsgrove, B61 0BB
  • Service hours: Monday-Friday 09:00 – 17:00.

About the service

The Admiral Nurse service is a collaboration between Herefordshire and Worcestershire Health and Care NHS Trust and Dementia UK.

What is an Admiral Nurse?

Admiral Nurses are specialist dementia nurses. They provide life-changing support for families facing dementia, helping to prevent or manage complex issues. They can give tailored health advice and emotional support and help build links with other health and care professionals. For many families, they can be a lifeline.

Admiral Nurse dementia services 

Admiral Nurse service appointments and visits provide an opportunity to seek specialist advice, support, and clinical guidance, in confidence. Admiral Nurses have the skills, knowledge, and experience to support families where there are complex needs. 

What are complex needs? 

Every family has its own experience of dementia, but here are some examples of complex needs that the Admiral Nurse can offer support with. 

  • The person with dementia has been admitted to hospital in the past six months.
  • The person is at high risk of needing to go into hospital because of their dementia.
  • The carer is struggling to understand the diagnosis of dementia and how it affects the person.
  • The carer is under significant stress and at risk of a breakdown.
  • The carer needs support with managing challenging behaviour in the person with dementia.
  • The family needs support with advance care planning.
  • The person with dementia and their carer disagrees about the person’s care and treatment.
  • The person with dementia is approaching the end of life.

This list is by no means exhaustive. Every family living with dementia has its own unique circumstances. Admiral Nurses take the time to truly listen to each family’s situation and suggest methods to deal with symptoms and coping strategies for the challenges dementia can bring.

When is the Admiral Nurse service available?

The service is available Monday-Friday 9am-5pm (excluding bank holidays).

Appointments and/or visits are typically available up until 3:30pm each day.

Please note that we are not an urgent response service so we cannot accept urgent or same-day referrals.  We aim to respond as soon as possible however this may take longer than we would like due to increased demands. 

Make a referral

The service is accessed via self and professional referral.

Who can be referred:

Anyone who provides care and support to a person living with dementia can be referred to the Admiral Nurses, provided that: 

  1. The person with dementia has already received a diagnosis.  If no diagnosis has been given, please advise the person and/or carer to contact their GP initially.
  2. The carer has given consent for a referral (we are unable to progress referrals without consent).
  3. The person living with a dementia is a resident of Worcestershire and/or is registered with a Worcestershire GP. 

You can refer yourself to the Admiral Nurse Service by clicking the button below and completing a short form.

The service is available to the family carers of people with a confirmed diagnosis of dementia who live in and/or are registered with a GP practice in Worcestershire.

If you cannot complete the online form, please call 0300 123 1734 and leave a message.

A professional can make a referral on your behalf

You can ask your GP or another health or social care professional to refer you to the service. Professionals can find further information and refer using the forms below.

What to do if you do not meet the referral criteria: 

If you do not meet the referral criteria for the Admiral Nurse service at this time but you have questions or concerns about dementia, you can speak to an Admiral Nurse on Dementia UK’s national Helpline. Call free on 0800 888 6678 or email Dementia UK.

The Helpline is open seven days a week, Monday-Friday 9am-9pm; Saturday, Sunday and bank holidays 9am-5pm (except 25th December). 

Alternatively, you can visit the Dementia UK website  to book a phone or video appointment with an Admiral Nurse at a time that suits you.