Local support and information

Domestic Violence


If you think you might be homeless or at risk of becoming homeless, you should contact the Worcestershire County Council Housing Advice Team on 01905 722589 or via  housing@worcester.gov.uk as soon as possible. 

If you are a young person who is homeless, or at risk of becoming homeless, the Basement Project has information and advice and links to services that may be able to provide you with support - Bromsgrove Basement Project (opens in a new window).

If you are aged 17 or younger and are being asked to leave your family home or other accommodation,  contact your nearest housing options team (at your local District Council) or contact the Family Front Door on 01905 822666.

Mental Health

Support with anxiety, low mood and depression

Worcestershire Healthy Minds supports people aged 16 and over, who are experiencing difficulties such as stress, anxiety, low mood and depression. To access the service you must be aged 16 or over and registered with a GP in Worcestershire. You can self-refer by either calling: 0300 302 13 13 or to complete the  online self-referral form

CAMHS (Child and Adolescent Mental Health Services) offers support and services to young people up until the age of 19 who are experiencing mental health difficulties that are impacting on activities of daily living. For more information on support and services available to young people visit the CAMHS Worcestershire website.

Crisis support

Whether you experience a sudden deterioration of an existing mental health problem or are experiencing problems for the first time, you may need immediate expert support to identify the best course of action to help you.

If you are already being supported by Mental Health Services in Herefordshire or Worcestershire, you should try and speak to your usual team before contacting the urgent helpline, unless it’s outside of core hours, a weekend or bank holiday.

If you are not currently in contact with any Mental Health Services you can phone the mental health helpline for urgent advice

01905 681 915 (24 hrs a day 365 days a year).

The team will offer advice, support and, if required, an assessment to understand how you are feeling. When calling the number, you can expect to speak to Mental Health Advisors and/or trained Mental Health Clinicians who will be able to listen to your concerns and help make appropriate plans with you to support you.

If you just need to talk, any time of day or night

The charity Mind provides information about how to plan for a crisis.

Samaritans has a free to call service 24 hours a day, 365 days a year, if you want to talk to someone in confidence. Call them on 116 123

Are you a young person is crisis? Visit the Young Minds website for more support.

Free listening services

These services offer confidential advice from trained volunteers. You can talk about anything that's troubling you, no matter how difficult:

If you're under 19, you can also call 0800 1111 to talk to Childline. The number will not appear on your phone bill.

Other options:

Call 999 or go to A&E now if:

  • Yours or someone’s life is at risk – for example, they have seriously injured themselves or taken an overdose
  • You do not feel you can keep yourself or someone else safe

Sexual Assault

NHS sexual assault referral centres can provide 24/7 medical, emotional or practical support following sexual assault or abuse. You can turn to them for specialist help – they are here for you.

The Glade SARC provides a service to anyone who has experienced rape or sexual assault. All clients are treated with dignity and respect, regardless of gender identity, age, ethnicity, ability or sexuality.

If you, a friend or family member have been a victim of rape or sexual assault and would like advice or to self refer to The Glade please call 0808 178 2058. The self referral line is open 24 hours a day, 7 days a week, 365 days a year. Your call will be answered by a specially trained crisis worker who is there to offer advice and support. All our crisis workers are female.

Alternatively, you can email us at info@theglade.org.uk – please note this email address is only monitored during office hours (Monday-Friday (9:00-17:00 excluding Bank Holidays).

West Mercia Rape & Sexual Abuse Support Centre (WMRSASC) is a free, confidential and non-judgemental support service for survivors who have experienced rape, assault, incest, sexual abuse, sexual harassment or any form of sexual attack, whether physical, verbal or emotional. Services are free, confidential and non-judgemental and currently available to survivors who have experienced any form of rape and/or sexual violence at any time in their lives.

Female genital mutilation (FGM)

The NHS website has lots of information on FGM and links to community support clinics.

Sexuality and identity 

Safe Space - Young people's group

An online support group Transgender young people and those exploring their gender identity, aged 13-19. Join us for a session on Microsoft Teams, where you will have the opportunity to meet with other young people in a social safe space to share info and advice, supported by Sarah and Ness, who members of staff from Action for Children.

If you are interested in the group, please complete this online form.

A similar group is also available to parents and carers of transgender young people and those exploring their gender identity. The group provides an opportunity to meet with other parents and carers and share information and advice, supported by Sarah and Ness, who members of staff from Action for Children.

Please complete this online form for more information.

Young people

The Starting Well Partnership [opens in new window] website includes a wealth of information for young people, including advice and resources to support healthy relationships, support for homelessness and substance abuse, and information on local services that can support physical and mental health.

Moving on

Referrers Guide to Moving On

Moving On leaflet