Hear from our staff

We spoke with Tom Dickinson, Ward Manager for Mortimer Ward, an acute mental health ward at Stonebow Unit in Hereford, on his journey from Healthcare Assistant into a Ward Manager role. 

• What first drew you to working within mental health?

I initially wasn’t aware of mental health as a potential career path. At the time, I was working as a sports specialist, but following a significant rugby injury, a teammate mentioned an opportunity at Oak House, a rehabilitation setting in Hereford. They felt the role would suit my personality and varied experience, and that introduction ultimately opened the door to a career I’ve grown deeply passionate about.

•   How did you start your career in healthcare?

After a successful interview, I began working as a Healthcare Assistant. I was fortunate to receive strong support from both management and the Trust, which encouraged me to pursue further development and ultimately train as a mental health nurse.

• What helped you move from entry level into your senior role?

After my first year as a Band 5 nurse on Mortimer Ward, I was offered the opportunity to cover maternity leave as a Deputy Manager. This experience gave me valuable insight into the responsibilities and demands of leadership. I later spent two years with the Crisis and Home Treatment Team, broadening my understanding of the wider mental health system. I then returned to the ward in a development Band 7 role, where I now work full‑time as Ward Manager.

• Which skills mattered most as you progressed?

A commitment to continuous learning has been essential. Developing my clinical knowledge, learning from experienced colleagues, and strengthening my leadership and managerial skills have all played a key role in my progression.

• Did anyone influence or mentor you along the way?

Yes, I was fortunate to have excellent final‑year placements at Worcester University. I was supported by several mentors who helped build my confidence, courage, and clinical knowledge, and their guidance had a lasting impact on my development.

• What moment in your career are you most proud of?

There are many moments I’m proud of, making it difficult to choose just one. Seeing students progress and later work alongside them within the Trust is incredibly rewarding. Equally, witnessing patients’ recovery journeys and knowing I played a part in their progress is something I value deeply.

• What’s the hardest part of working in mental health?

At times, navigating regulations or government‑led policies can be challenging, particularly when they do not always align with what we feel would best support patient care during an acute admission under section.

• How do you look after your own wellbeing?

I prioritise time away from work by focusing on personal projects, such as building my camper van, and spending quality time with family, friends, and my dog. Getting outdoors and staying active are also important for my wellbeing.

• What makes a great mental health professional?

A great mental health professional demonstrates compassion, empathy, and a genuine desire to create positive change. Creativity and the ability to think flexibly are also invaluable in supporting individuals through their recovery.

• What would you say to someone considering mental health as a career?

I’ve never looked back since starting my career in mental health. While there are challenging days, the rewarding moments far outweigh them. Holding onto those positive experiences can make all the difference during tougher times.

• What advice would you give your younger self?

I would encourage myself to explore a career in mental health much earlier. It has been an incredibly fulfilling path.