Freedom of Information - HWHCT-323

Our ref: HWHCT- 323

18 January 2023

FOI request:

1. Do you use any digital dictation software within your trust?
a. If yes:
I. Which provider do you use? (Please provide supplier and system names)
II. How many users / licences do you currently have and what is your yearly spend?
1. Please split spend by fixed annual licence fee vs any volume-based usage fees if possible
I. How long have you been with this provider? What was the date of your most recent contract and when does this expire? Who was your previous provider?
b. If no:
I. Do you use any analogue solutions (e.g., Dictaphone)?
II. What solutions do you use and who provides those?
III. What is your approximate yearly spend on these solutions?
2. Do you use any speech recognition software within your trust?
a. If yes:
I. Which provider do you use? (Please provide supplier and system names)
II. How many users / licences do you currently have and what is your yearly spend?
1. Please split spend by fixed annual licence fee vs any volume-based usage fees if possible
III. How long have you been with this provider? What was the date of your most recent contract and when does this expire? Who was your previous provider?
3. Do you use any outsourced transcription services within your trust?
a. If yes:
I. Which provider do you use?
II. How many users / licences do you currently have and what is your annual spend and volume usage (e.g., lines per year)?
1. Please split spend by fixed annual fee vs any volume-based usage fees is possible (e.g., spend on lines per year)
III. How long have you been with this provider? What was the date of your most recent contract and when does this expire? Who was your previous provider?
b. If no:
I. Do you do transcription in-house?
II. If so, who does this? (i.e., the clinician, admin staff, IT team etc.)
Terminology
1. Digital Dictation - Device or software used to record audio and share recordings digitally
2. Speech Recognition Software - Software used to automatically identify and translate spoken words into text. Used to complete tasks or transcribe documents
3. Outsourced Transcription Services - Use of a 3rd party to identify and transcribe spoken words into text

Trust response:

1. Refer to attached spreadsheet: FOI_Request_Digital dictation_ Speech recognition_ Medical transcription. A copy is available on request
a.
1.1. BigHand
1.2. 750 License - spend £46,000
1.3. 2 Years November 2022 expires November 2023
b.
1.1. Yes
1.2. Olympus - Direct
1.3. Variable due to adhoc use - not recorded
2. No
3. No
Please be aware that although this information is accurate at the time it is provided, it may not be in the future and should not be relied upon.