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Local NHS services remain open for patients

Herefordshire and Worcestershire Health and Care NHS Trust logo - New

We want to reassure patients and families that our services remain open, despite a national IT issue affecting access to electronic patient record systems.

Patients are advised that all services continue to run, and there are no treatment or appointment cancellations as a result of this. However people accessing appointments or who use our services may notice some changes at the moment:

  • We may ask you to provide more detail on your medical history to ensure clinicians have the most up to date information. This is because we may not have access to you electronic healthcare record due to these national IT issues
  • We may contact you to confirm details of a forthcoming appointment
  • And the method by which we contact you may be different, for example we may call you rather than sending you correspondence by post

We are one of a number of NHS organisations nationally that have been affected by the system outage from the supplier Advanced.

The outage has impacted access to some of our electronic patient record systems. Our teams have well-rehearsed contingency plans in place which are being deployed and we are confident that any impacts on services or patient care will be very minimal.

Matthew Hall, Chief Operating Officer at the Trust said, “We promptly deployed our business continuity measures to ensure that services remained available for patients, and our teams continue to work exceptionally hard to minimise disruption.

“If you are worried that you should have received an appointment but haven’t heard from us, please get in touch with the team you were due to see, the service that referred you or contact our Patient Relations Team”.

NHS England has confirmed that the attack was not targeted against the NHS, rather Advanced, a supplier of third party software.

They advised they have tried and tested contingency plans in place, including robust defences to protect their own networks and are working with the National Cyber Security Centre to fully understand the impact.

Locally, the Trust awaits an update on the investigation and will inform patients of the outcomes as soon as they can.

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