Our Quality and Safety Standards
At Herefordshire and Worcestershire Health and Care NHS Trust, the quality and safety of your care are our highest priorities. There are national and local standards, policies and procedures to ensure you have the best possible outcomes and experience.
We adhere to the NHS Constitution for our standards and waiting times. We are inspected and regulated by national organisations who ensure we provide services to expected levels and meet our commitments within the National Health Service. We also take very seriously the feedback we get from patients and visitors and respond to concerns when they arise.
Freedom of Information (FOI)
The Freedom of Information Act 2000 gives people the right to request information held by public organisations. This allows us to be more open and transparent about our organisation, who we are, what we do, who we work with and where we spend money.
The Freedom of Information Act 2000 provides a right of access to a wide range of information held by public authorities, including the NHS. The purpose is to promote greater openness and accountability.
The Freedom of Information Act does not allow people a right of access to their own personal data such as their health or personnel records. If a member of the public wishes to see information that the Trust hold about them then a Subject Access Request should be made.