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Dental (Worcestershire Community Dental Service)

  • Worcestershire Community Dental Service is a referral only service providing treatment to patients with a disability, learning difficulty or behavioural condition, such as dental anxiety, which can make it difficult for the patient to attend a general dental practice.

  • Service Manager Lead: Anwen Greaves, Clinical Director
  • Address: Moor Street Clinic,  7 Moor Street, Worcester, WR1 3DB
  • Reception phone number: 01905 681675
  • Service hours: 8.45am-12.30pm & 1.15pm – 5.00pm

About the service

CQC rated good 2019_dental

Due to the coronavirus outbreak.  ALL Walk-in Clinics will be closed.  Please contact a local NHS General Dental Practitioner or NHS111 in the first instance if you have an urgent dental need. The Urgent Dental Care Hub is providing triage and assessment via telephone/Webex. If treatment is required then you will be booked into an Urgent Dental Care Centre for Treatment. Following consultation with a Dentist if a prescription is required then an appointment slot will be provided for collection.

The Urgent Dental care Hubs have been set up to deal with the majority of patients who do NOT currently have any COVID symptoms. There is provision for those patients who are vulnerable and shielded and also a very limited service for those who are exhibiting Covid19 symptoms or isolating with a Covid19 positive family member.

We offer a referral-only service that provides specialist NHS dental care for children and adults whose treatment needs cannot be met within a General Dental Practice. The majority of our patients have physical, sensory, intellectual, mental, medical, emotional or social impairment or more often a combination of these factors.

Worcestershire Community Dental Service provides a number of dental work streams:

  • Paediatrics
  • Gerontology
  • Hard to Reach
  • Unscheduled Care
  • Pre-General Anaesthetic Assessment
  • Special Care
  • Out of Hours
  • Dental Anxiety Management
  • Domiciliary Care

The service provides personalised care plans and oral health education as well as general anaesthetic and sedation services. To make the service fully accessible facilities include:

  • Domiciliary visits
  • Wheelchair accessible clinics, to include;
    • Hoists
    • Specialist dental chair for wheelchair users
  • Loop systems
  • Interpreting services

After an initial assessment, treatment can be provided at any of our clinics throughout Worcestershire, including;

  • Worcester
  • Kidderminster
  • Malvern
  • Evesham
  • Bromsgrove
  • Redditch

Appointment Information

If your referral is accepted by Worcestershire CDS your first appointment will be sent to you from the Central Referral Dental office. Further appointments (if required) will then be booked directly with your clinic.


If you do not attend your appointment without contacting us, you will be discharged back to your referrer. If you still want to be seen, you will need to be referred again and if the referral is accepted you will be placed back on our waiting list.

If you need to cancel an appointment please give us at least 24 hours’ notice. If you cancel two appointments in a row, we may discharge you back to your referrer. Any concerns we have may be alerted to our safeguarding team, or others involved in your care.

Urgent out of hours dental treatment 

Outside of the Worcestershire CDS working hours, please contact 111.

(The NHS 111 service is for when you need urgent care but it's not a 999 emergency. It is available 24 hours a day, 365 days a year and calls are free from landlines and mobile phones.)

Serious concerns following dental treatment

Please go to your local Emergency Department or call 999 immediately if you experience any of the following:

  • Uncontrollable bleeding following dental extractions
  • Rapidly increasing swelling around the throat or eye
  • Severe trauma to the face and jaw

How to refer

Dental Help During Coronavirus A4 Posters Parents and Carers.pdf [pdf] 101KB

Dental Help During Coronavirus A4 Posters Working with Families.pdf [pdf] 103KB

Referrals can only be made by health care professionals.

The service provides Consultant Led specialist dentistry to people from vulnerable groups, whose needs may not be accommodated in NHS general dental services, including;

  • people with moderate/severe and profound multiple learning disabilities;
  • people with moderate/severe physical and/or communication impairment;
  • people with moderate/severe chronic mental health conditions including dementia;
  • people with complex medical conditions;
  • people with severe dental anxiety or dental phobias;

We also provide paediatric dentistry to children from vulnerable groups, whose needs may not be accommodated in NHS general dental services, including;

  • children with moderate/severe and profound multiple learning disabilities;
  • children with moderate/severe physical and/or communication impairment;
  • children with moderate/severe chronic mental health conditions;
  • children with complex medical conditions;
  • children with severe dental anxiety or dental phobias;
  • children with moderate or severe behavioural problems;
  • children in need and subject to a child protection plan with additional or complex needs;
  • looked after children with additional or complex needs;
  • children with clefts, abnormalities of dental development or dental trauma of increased complexity;
  • children with other complex dental conditions.


Other vulnerable groups who may need to access our service for some, or all, of their care includes;

  • socially excluded people, for example homeless, migrants, asylum seekers, refugees, gypsies, travellers and sex workers;
  • people with drug or alcohol addiction problems;
  • people in secure units


How to make a referral

Referrals are only accepted from;

Please complete all sections of the Community Dental Service Referral Form including any relevant medical history, mobility requirements such as hoist or wheelchair tipper and copies of radiographs. Please inform us if the patient requires an interpreter.

Once completed, referral forms should be emailed to: