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Community mental health service review

We’re working on an action plan to improve community mental health services for adults with Severe Mental Illness (SMI) across Herefordshire and Worcestershire. Our goal is to provide: 

  • Better designed services around the people who use them.
  • Earlier support, so fewer people need intensive treatment.
  • Improved experiences and outcomes for patients and their families.

By March 2027, we aim to make care more joined-up, personalised, and accessible.

How are we doing this?

We’ve created five key workstreams to drive improvements:

  1. Legislation and Policy – Clear, transparent policies aligned with the Mental Health Act and Capacity Act
  2. Assertive Community Offer – Proactive support for those who need it most
  3. Clinical Pathways – Streamlined processes for safe, effective care
  4. Multi-Agency Working and Information Sharing – Better collaboration with housing, voluntary sector, and other partners
  5. Working Closely with Families and Personalised Care – Embedding family involvement and recovery-focused care plans

What does this mean for patients and their families?

  • Increased opportunity for patients and carers to shape and design services.

Get involved

We’re committed to making sure patients, families, and carers are actively involved in shaping this project. If you’d like to:

  • Learn more about what we’re doing
  • Support the project as an Expert by Experience
  • Share feedback or explore opportunities to get involved

We would love to hear from you!

Contact our Patient Experience and Engagement Team:

  • Email: whcnhs.communityengagement@nhs.net