Do you need urgent mental health help or advice?
Whether you experience a sudden deterioration of an existing mental health problem or are experiencing problems for the first time, you may need immediate expert support to identify the best course of action to help you.
If you are already being supported by Mental Health Services in Herefordshire or Worcestershire, you should try and speak to your usual team before contacting the urgent helpline, unless it’s outside of core hours, a weekend or bank holiday.
If you are not currently in contact with any mental health services you can phone the mental health helpline for urgent advice.
0808 196 9127
(free phone 24 hrs a day 365 days a year)
The team will offer advice, support and, if required, an assessment to understand how you are feeling. When calling the number, you can expect to speak to Mental Health Advisors and/or trained Mental Health Clinicians who will be able to listen to your concerns and help make appropriate plans with you to support you.
If you are unsure what to do, staff on this number will be able to guide you to the appropriate choice.
If you just need to talk, any time of day or night
These services offer confidential advice from trained volunteers. You can talk about anything that's troubling you, no matter how difficult:
- Call 116 123 to talk to Samaritans, or email: email@example.com for a reply within 24 hours
- Text "SHOUT" to 85258 to contact the Shout Crisis Text Line, or text "YM" if you're under 19
- If you're under 19, you can call 0800 1111 to talk to Childline. The number will not appear on your phone bill.
- The charity Mind provides information about how to plan for a crisis.
- Are you a young person in crisis? Visit the Young Minds website for more support.
- Use the NHS111 online help service or phone NHS111 if you need urgent help for your mental health, but it’s not an emergency - for example, if you need medication or a prescription and you're unable to contact your GP.
- Worcestershire Safe Haven provides telephone support and face-to-face appointments to Worcestershire residents who are experiencing a mental health crisis. Call 01905 600400 any day of the week between 6pm and midnight for support and signposting.
- Herefordshire Mind Safe Haven if you find yourself in crisis or need urgent support with your mental health, the Safe Haven is a safe and friendly place that you can come and access mental health support and advice.The Safe Haven telephone and email support service is available every evening, 7 days a week, from 5pm to 10pm; call 01432 372407 or email firstname.lastname@example.org.
- National Suicide Prevention Helpline UK offers a supportive listening service to anyone with thoughts of suicide. You can call the National Suicide Prevention Helpline UK on 0800 689 5652 (open 24/7).
- Campaign Against Living Miserably (CALM). You can call the CALM on 0800 58 58 58 (5pm–midnight every day) if you are struggling and need to talk. Or if you prefer not to speak on the phone, you could try the CALM webchat service.
- Papyrus HOPELINEUK if you're under 35 and struggling with suicidal feelings, or concerned about a young person who might be struggling, you can call Papyrus HOPELINEUK on 0800 068 4141 (weekdays 10am-10pm, weekends 2pm-10pm and bank holidays 2pm–10pm), email email@example.com or text 07786 209 697.
- If you are deaf or hard of hearing and experiencing a mental health crisis contact the SignHealth Text Crisis service, by texting DEAF to 85258 for free and immediate support. If yours, or someone else’s life is in immediate danger for example, they have seriously injured themselves or taken an overdose, or you do not feel you can keep yourself or someone else safe you can contact 999 by using the Relay UK service . The service is provided for people who are deaf, hard of hearing or speech impaired as an alternative option for contacting an emergency service.
Live outside of Herefordshire or Worcestershire? Search for an urgent mental health helpline in your area.
Call 999 or go to A&E now if:
- Yours or someone’s life is at risk – for example, they have seriously injured themselves or taken an overdose
- You do not feel you can keep yourself or someone else safe
Do you have a medical emergency?
NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.
To get help from NHS 111, you can:
- go to 111.nhs.uk (for people aged 5 and over only)
- call 111
NHS 111 is available 24 hours a day, 7 days a week.
If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available in your country:
- England – NHS 111 (BSL) interpreter service
- Scotland – NHS 24 111
- Wales – NHS 111 Wales
- Northern Ireland – NHS 111 Northern Ireland
You can also call 18001 111 on a textphone.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
These emergencies can include:
- loss of consciousness
- a sudden confused state
- fits that are not stopping
- chest pain
- breathing difficulties
- severe bleeding that cannot be stopped
- severe allergic reactions (anaphylaxis)
- severe burns or scalds
- someone has seriously injured themselves or taken an overdose
Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.
Minor Injury Unit (MIU)
Our Minor Injury Units (MIUs) offer advice and treatment for a variety of injuries including; cuts
- minor eye injuries
- sprains and strains
- suspected broken bones
- cuts and grazes
- minor scalds and burns
Unfortunately we cannot treat illnesses at our minor injury units. If you need advice or treatment for an illness please contact your GP or NHS111.
Accessing a Minor Injury Unit (MIU)
Patients requiring treatment for a minor injury are advised to contact NHS111.
Patients can use the NHS111 online service (if patient is over the age of 5 years) or call NHS111 to speak to a trained adviser who will assess their symptoms and direct them to the most suitable healthcare service for their need. If required, they will book an appointment to attend an MIU for treatment.
Patients can also walk-in to any of Worcestershire's Minor Injury Units. Please check locations and opening times prior to travelling.
Patients should use the healthcare option most suited to their illness or injury. Alternative healthcare options include GP's, pharmacy and self-care.
Do you need urgent dental help?
Urgent Care – for patients who do not have their own dentist
Please go to your local Emergency Department or call 999 immediately if you experience any of the following:
- Uncontrollable bleeding following dental extractions
- Rapidly increasing swelling around the throat or eye
- Severe trauma to the face and jaw
If you have an urgent dental problem and are not currently registered with a general dental practice please call between 9:00-10:30am or 1:30-3:00pm. All dental appointments are by appointment only.
- Worcester: 01905 681625
- Evesham: 01386 502453
- Kidderminster: 01562 514515
We are currently experiencing very high demand, for all other non-urgent queries including queries regarding patient referrals, please call after 11am.
If you are registered at a general dental practice, please contact your registered practice directly for advice.
Urgent out of hours dental treatment
Outside of Worcestershire Community Dental Service working hours, please contact NHS111 online or by phoning 111. NHS 111 is available 24 hours a day, 365 days a year and calls are free from landlines and mobile phones.
Do you require emergency contraception?
If you have had sex without using contraception or not used a method properly, such as missing pills, or a condom splitting then you may need emergency contraception. Emergency Hormonal contraception can be taken up to 72 hours after unprotected sex. Some pills can be used up to five days afterward. A copper coil can be inserted up to five days afterward to prevent implantation.
If you think you need emergency contraception you should contact a sexual health clinic, or a local pharmacy as soon as possible.
For more information visit;
Are you concerned about an adult or a child at risk? If you witness or suspect abuse you have a duty to report it
If in immediate and critical danger contact the emergency services right away on 999
Safeguarding Children Contact
Contact the Family Front Door (01905 822666) Monday to Friday 8:30am to 4:30pm
Out of Office hours (5pm to 8:30am weekdays and all day at weekends and bank holidays) please contact the Emergency Duty Team (EDT) (01905 768020
Safeguarding Adults Contact
Worcestershire County Council – 01905 843189 Monday -Friday
Access Centre on: 01905 768 053 Out of Hours
An adult at risk is any person aged 18 years and over and because of age, illness, disability or a mental health problem cannot protect themselves from significant harm or exploitation