News

A new electronic patient record (EPR) system called Rio has successfully launched at Herefordshire and Worcestershire Health and Care NHS Trust.

The ambitious project aims to transform care delivery across the Trust's sites. The EPR system connects multiple systems into one, where staff can access patients’ health and care information quickly and securely. The new system also brings enhanced security features, helping to protect sensitive patient data.

Lisa Yates, Director of Digital/Chief Information Officer said: "Initial feedback from staff has been very positive and it is already helping us transform care delivery for both patients and staff. While we are still in the early stages, we are really excited to see what other opportunities this project brings in future."

The new system is part of a plan to streamline workflows across the organisation, reducing the administrative burden for staff and enhancing patient experiences.

The launch has also been welcomed by NHS England’s Transformation Directorate, who champion how digital innovation can support better, safer care.

NHS England’s Director of Digital Transformation Dermot Ryan said: "The major upgrade of the Electronic Patient Record (EPR) system at Herefordshire and Worcestershire Health and Care NHS Trust marks a significant achievement. By integrating multiple systems into one unified platform, this project provides the potential to boost productivity by streamlining workflows, reducing administrative tasks, and improving data accessibility. It also sets the digital foundations for many innovative technologies which will further support clinical practice and enhance patient care. The encouraging feedback already received by the Trust demonstrates the immediate impact and signals the beginning of much more benefits realisation to come."

The Trust’s partnership with The Access Group, the supplier of Rio, was central to the success of the rollout.

Steve Wightman, Managing Director for Access Healthcare comments, “We’re delighted to be a part of Herefordshire and Worcestershire’s digital transformation. Their forward-thinking approach and utilisation of digital tools will support efficient, high-quality care across the region.”

Lisa adds: "This project was a major undertaking, which required lots of planning and testing across various departments. Staff have really embraced a digital first mindset during this whole process. I'm so proud of our teams who helped make it a reality and would like to thank patients for their support and understanding as we continue to navigate through this transition period."