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Crisis Resolution Team

  • The Crisis Resolution Team offer advice, support and if required assessment for people experiencing a mental health crisis.

  • Service Manager Lead: Marie Walker
  • Reception phone number: 0808 196 9127 (free phone 24 hrs a day 365 days a year)
  • Service hours: 24 hours, 365 days a year

About the service

The Crisis Resolution Team offer advice, support and if required assessment or those people who are experiencing a mental health crisis. The team support the Herefordshire and Worcestershire 24 hour Urgent Mental Health helpline and will listen to your concerns and help to make appropriate plans to support you. These plans may include an assessment being offered by a qualified Mental Health Clinician. Staff may undertake this assessment in a variety of locations. This could include your own home, a GP surgery and also includes The Crisis Assessment Suite at the Elgar Unit in Worcester.

If you are already being supported by a mental health service then you should try to speak to the team that you usually know before calling the Crisis Team. This is because they know you best and this might support you in overcoming your crisis.

If you are unsure which option you should consider, staff on this number will be able to guide you to the appropriate choice. If you are not currently in contact with any mental health services you can phone the mental health helpline for urgent advice.

Urgent help

If you are experiencing something that makes you feel unsafe, distressed, or worried about your mental health, you can now contact the Herefordshire and Worcestershire 24 hour urgent mental health helpline by calling NHS 111 and selecting the mental health option.

What happens when I call?

The phone will be answered by a trained mental health professional who will be able to listen to your concerns and help you get the support you need. With your permission, they can also access your electronic patient records to better meet your needs and to avoid you repeatedly having to tell us your situation. They can offer advice over the phone, put you in contact with crisis services or refer you to other, appropriate support

Who can call?

You can call for yourself, or someone else. NHS 111 is for all ages, including children and young people and those with neurodevelopmental needs. If you’re deaf or have hearing loss, please use the following link to be connected to local crisis service – NHS 111 – SignVideo.

If you aren't able to make the call yourself, then anyone can call on your behalf — for example a friend, carer, loved one or even your GP. You can also access NHS 111 online via 111.nhs.uk.

The service is available to anyone facing a mental health crisis, which could include:
  • Changes to your mood
  • Withdrawing from people (close family, friends, or work colleagues)
  • Having increased thoughts about your life not being worth living
  • Excessive worry
  • Feeling out of control or unable to cope
  • Feeling anxious about leaving the house
  • Hearing voices or seeing things that others can’t
  • Thinking about harming yourself.
By calling NHS 111, and selecting the mental health option, we can help to get you the urgent support you need for your mental health. If you are unsure what to do, staff on this number will be able to guide you to the appropriate choice.

Call 999 or go to A&E now if:

  • Yours or someone’s life is at risk – for example, they have seriously injured themselves or taken an overdose
  • You do not feel you can keep yourself or someone else safe

If you just need to talk, any time of day or night

These services offer confidential advice from trained volunteers. You can talk about anything that's troubling you, no matter how difficult:

Alternative local support

  • Worcestershire Safe Haven provides telephone support and face-to-face appointments to Worcestershire residents who are experiencing a mental health crisis. Call 01905 600400 any day of the week between 6pm and midnight for support and signposting.
  • Herefordshire Mind Safe Haven is open to anyone over the age of 18, living in Herefordshire and struggling with mental distress. We provide an active listening service and signposting to help support those in need. We're open 356 days a year, 5pm-10pm on 01432 372 407 and safehaven@herefordshire-mind.org.uk. You do not need an appointment to talk to a member of staff over the phone but face to face support is by appointment only. 

National support

  • National Suicide Prevention Helpline UK offers a supportive listening service to anyone with thoughts of suicide. You can call the National Suicide Prevention Helpline UK on 0800 689 5652 (open 24/7).
  • Campaign Against Living Miserably (CALM). You can call the CALM on 0800 58 58 58 (5pm–midnight every day) if you are struggling and need to talk. Or if you prefer not to speak on the phone, you could try the CALM webchat service.
  • Papyrus HOPELINEUK247 is a suicide prevention helpline for anyone aged 35, or if you have concerns about a young person who might be struggling. Call Papyrus HOPELINEUK on 0800 068 4141 or text 88247.
  • If you are deaf or hard of hearing and experiencing a mental health crisis contact the SignHealth Text Crisis service, by texting DEAF to 85258 for free and immediate support. If yours, or someone else’s life is in immediate danger for example, they have seriously injured themselves or taken an overdose, or you do not feel you can keep yourself or someone else safe you can contact 999 by using the Relay UK service . The service is provided for people who are deaf, hard of hearing or speech impaired as an alternative option for contacting an emergency service.

Use the  NHS111 online help service or phone NHS 111 if you need urgent help for your mental health, but it’s not an emergency - for example, if you need medication or a prescription and you're unable to contact your GP.