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Connect to Work - Worcestershire
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Connect to Work is a voluntary supported employment programme delivered within Herefordshire and Worcestershire Health and Care NHS Mental Health Services. It helps people within Worcestershire whose mental health, disabilities, or long term conditions are affecting their ability to gain, return to, or sustain paid employment.
The service uses the Individual Placement and Support (IPS) model the most effective, evidence based approach for supporting people with mental health conditions into competitive employment. IPS is delivered to high fidelity standards, ensuring consistent, high quality, person centred support.
- Service Manager Lead: Emma Henshaw
- Service Contact: emmahenshaw3@nhs.net
What we do
Some people with SMI are not currently under secondary mental health services but still face significant employment barriers. Connect to Work offers specialist employment support that is sensitive to the complexities of SMI, helping people access suitable roles and sustain employment safely.
Connect to Work provides around 12 months holistic, Person Centred Employment Support from a dedicated Employment Specialist. Participants receive tailored, wraparound support:
Build confidence and motivation: Support focuses on helping individuals feel ready, capable, and empowered to move toward employment. This can involve:
- Rebuilding self‑belief after periods of unemployment, illness, or difficult life events.
- Exploring fears or worries about returning to work and developing ways to manage them
- Setting small, achievable steps that create a sense of progress and momentum.
- Encouraging positive routines that support wellbeing and readiness for work.
- Helping individuals recognise their strengths, achievements, and personal growth.
- Providing consistent encouragement and reassurance during setbacks or challenges.
Identify strengths and employment goals through Vocational Profiling: Vocational Profiling is a structured, person centred process that helps individuals understand what work suits them best. It includes:
- Reviewing previous jobs, voluntary roles, education, and life experience.
- Identifying transferable skills, natural talents, and areas of interest.
- Exploring preferred working environments, hours, pace, and support needs.
- Understanding personal values and what makes work meaningful for the individual.
- Matching strengths and aspirations with realistic job options and career pathways.
- Creating a clear, personalised employment plan that guides next steps.
- Ensuring the individual feels ownership of their goals and confident in their direction.
Overcome complex barriers linked to mental health or disability: Support is tailored to help individuals manage challenges that may be preventing them from finding or keeping work. This may involve:
- Addressing anxiety, low mood, trauma, or confidence issues related to employment.
- Developing coping strategies for symptoms that affect concentration, communication, or routine.
- Problem solving practical barriers such as transport, finances, or lack of structure.
- Supporting individuals to navigate stigma, discrimination, or previous negative work experiences.
- Helping people understand their rights around reasonable adjustments and workplace support.
- Coordinating with mental health teams, GPs, or other services to ensure joined up support.
- Building resilience so individuals feel able to sustain work long term.
Access inclusive, meaningful job opportunities. Connect to Work helps individuals find roles that are suitable, sustainable, and aligned with their goals. This includes:
- Connecting individuals with employers who are committed to inclusive recruitment.
- Identifying vacancies that match skills, interests, and support needs.
- Supporting with CV writing, application forms, and interview preparation.
- Advocating for reasonable adjustments, supportive onboarding, or phased starts.
- Helping individuals understand job descriptions, expectations, and workplace culture.
- Ensuring the job is not only available but genuinely meaningful, appropriate, and aligned with long term wellbeing.
- Providing ongoing support during the early stages of employment to help the individual settle in successfully.
Who we support
Connect to Work is designed to support two key groups across the local mental health system
- People with Common Mental Health Problems
This includes individuals experiencing:
- Low‑level anxiety
- Mild to moderate depression
- Stress or emotional difficulties
These individuals are often supported in Primary Care or by VCSE organisations, which supports adults with issues ranging from anxiety and depression to schizophrenia and other mental health conditions.
When these difficulties begin to affect someone’s ability to find or keep work, Connect to Work provides tailored IPS support to help them move forward.
2. People with Serious Mental Illness (SMI) Outside Secondary Care
This includes individuals living with:
- Bipolar disorder
- Schizophrenia
- Psychosis
Other long term or fluctuating mental health conditions.
What to expect
Connect to Work delivers:
- Rapid job search: Aims to help individuals find paid, mainstream employment within weeks of referral.
- Individualised support: Personalised career counselling and job searching tailored to a person's strengths, preferences, and mental health needs.
- Benefits advice: Guidance on benefits and financial planning to help individuals make informed decisions about moving into work.
- Employer engagement: Specialists engage directly with employers to uncover "hidden" jobs and provide support.
- Integration with clinical teams: Employment specialists are embedded within community mental health teams to ensure employment is part of the recovery process.
- In work support: Ongoing support for both the employee and employer to sustain employment, manage health at work, and navigate career progression.
- Zero exclusion policy: The service is open to everyone with a mental health condition who wants to work, regardless of job readiness, diagnoses, or history.
Connect to Work also helps individuals who are in work but struggling due to their mental health. This includes:
- Workplace adjustments: These are tailored changes that help someone stay well and perform their role without worsening their symptoms.
- Employer liaison: This involves Connect to Work acting as a supportive bridge between the individual and their employer.
- Strategies to manage symptoms at work: These are practical, personalised techniques to help someone cope with their mental health while working.
- Short term intensive support to prevent job loss: This is focused, hands‑on support designed to stabilise someone’s work situation quickly.
Connect to Work works in partnership with:
- Primary Care mental health teams.
- Social prescribers.
- Community mental health providers.
This ensures employment support is fully integrated with a person’s mental health care, whether they are managing common mental health problems or living with more complex conditions.
How to refer into the service
Referrals begin with the completion of an Expression of Interest (EOI) form. This form allows us to capture key information help us understand how to support the potential participant and helps determine eligibility and suitability for the programme.
Referrals can be made by professionals or through self‑referral using the Expression of Interest form.
