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Crisis Resolution Team

  • The Crisis Resolution Team offer advice, support and if required assessment for people experiencing a mental health crisis.

  • Service Manager Lead: Marie Walker
  • Reception phone number: 0808 196 9127 (free phone 24 hrs a day 365 days a year)
  • Service hours: 24 hours, 365 days a year

About the service

The Crisis Resolution Team offer advice, support and if required assessment or those people who are experiencing a mental health crisis. The team support the Herefordshire and Worcestershire 24 hour Urgent Mental Health helpline and will listen to your concerns and help to make appropriate plans to support you. These plans may include an assessment being offered by a qualified Mental Health Clinician. Staff may undertake this assessment in a variety of locations. This could include your own home, a GP surgery and also includes The Crisis Assessment Suite at the Elgar Unit in Worcester.

If you are already being supported by a mental health service then you should try to speak to the team that you usually know before calling the Crisis Team. This is because they know you best and this might support you in overcoming your crisis.

If you are unsure which option you should consider, staff on this number will be able to guide you to the appropriate choice. If you are not currently in contact with any mental health services you can phone the mental health helpline for urgent advice.

Urgent help

Whether you experience a sudden deterioration of an existing mental health problem or are experiencing problems for the first time, you may need immediate expert support to identify the best course of action to help you.

If you are already being supported by Mental Health Services in Herefordshire or Worcestershire, you should try and speak to your usual team before contacting the urgent helpline, unless it’s outside of core hours, a weekend or bank holiday.

If you are not currently in contact with any mental health services you can phone the mental health helpline for urgent advice.

0808 196 9127

(free phone 24 hrs a day 365 days a year)

If you are deaf or hard of hearing and experiencing a mental health crisis you can access support from the Herefordshire and Worcestershire 24 hour mental health service by contacting NHS 111 via Relay UK.

The team will offer advice, support and, if required, an assessment to understand how you are feeling. When calling the number, you can expect to speak to Mental Health Advisors and/or trained Mental Health Clinicians who will be able to listen to your concerns and help make appropriate plans with you to support you.

If you are unsure what to do, staff on this number will be able to guide you to the appropriate choice.

Call 999 or go to A&E now if:

  • Yours or someone’s life is at risk – for example, they have seriously injured themselves or taken an overdose
  • You do not feel you can keep yourself or someone else safe

If you just need to talk, any time of day or night

These services offer confidential advice from trained volunteers. You can talk about anything that's troubling you, no matter how difficult:

Alternative local support

  • Worcestershire Safe Haven provides telephone support and face-to-face appointments to Worcestershire residents who are experiencing a mental health crisis. Call 01905 600400 any day of the week between 6pm and midnight for support and signposting.
  • Herefordshire Mind Safe Haven if you find yourself in crisis or need urgent support with your mental health, the Safe Haven is a safe and friendly place that you can come and access mental health support and advice.The Safe Haven telephone and email support service is available every evening, 7 days a week, from 5pm to 10pm; call 01432 372407 or email safehaven@herefordshire-mind.org.uk.

National support

  • National Suicide Prevention Helpline UK offers a supportive listening service to anyone with thoughts of suicide. You can call the National Suicide Prevention Helpline UK on 0800 689 5652 (open 24/7).
  • Campaign Against Living Miserably (CALM). You can call the CALM on 0800 58 58 58 (5pm–midnight every day) if you are struggling and need to talk. Or if you prefer not to speak on the phone, you could try the CALM webchat service.
  • Papyrus HOPELINEUK if you're under 35 and struggling with suicidal feelings, or concerned about a young person who might be struggling, you can call Papyrus HOPELINEUK on 0800 068 4141 (weekdays 10am-10pm, weekends 2pm-10pm and bank holidays 2pm–10pm), email pat@papyrus-uk.org or text 07786 209 697.
  • If you are deaf or hard of hearing and experiencing a mental health crisis contact the SignHealth Text Crisis service, by texting DEAF to 85258 for free and immediate support. If yours, or someone else’s life is in immediate danger for example, they have seriously injured themselves or taken an overdose, or you do not feel you can keep yourself or someone else safe you can contact 999 by using the Relay UK service . The service is provided for people who are deaf, hard of hearing or speech impaired as an alternative option for contacting an emergency service.

Live outside of Herefordshire or Worcestershire? Search for an urgent mental health helpline in your area.

Use the NHS111 online help service or phone NHS111 if you need urgent help for your mental health, but it’s not an emergency - for example, if you need medication or a prescription and you're unable to contact your GP.