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National survey shows continued improvement for local mental health services
Herefordshire and Worcestershire Health and Care NHS Trust has received positive feedback in the latest national Community Mental Health Survey, with results showing improvements across key areas of patient experience.
The survey, carried out annually by the Care Quality Commission (CQC), gathers the views of people who have used NHS community mental health services over the past year.
Locally, these services include Talking Therapies, Neighbourhood Mental Health Teams and other support delivered in community settings such as clinics, GP practices, or within people’s homes.
Service users reported that their overall experience of care is consistent with national expectations, reflecting the Trust’s ongoing commitment to providing high-quality support.
The survey highlighted meaningful improvements in two important aspects of care. Fewer people reported having to repeat their mental health history, suggesting better continuity and more joined up working across teams. Patients also felt more supported to take an active role in decisions about their care and treatment.
The Trust performed somewhat better than expected in areas such as having clear discussions about medication and ensuring patients have sufficient privacy during therapy sessions.
Justine Hill, Deputy Associate Director for Primary Care and Community Mental Health said “We are delighted to see the results from the recent Community Mental Health Survey. These reflect the dedication and professionalism of our teams, who work tirelessly to deliver high-quality care to our patients.
While we are pleased to be performing at or above average in all areas, we know that some results highlight the need to further improve the experience of our patients. We are committed to building on this progress and continuing to drive improvements across our services.”
The Trust is keen to build on this year’s success by increasing the survey response rate even further. We encourage service users to take part in next year’s survey and share their experiences to help us continue improving care.
The full survey results can be viewed through the CQC website: Herefordshire and Worcestershire Health and Care NHS Trust - Care Quality Commission