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Coming soon: access your patient information through the NHS App

We are working to make it easier for you to access information about your care through the NHS App.

Many people already use the NHS App to order repeat prescriptions, manage GP appointments, view their NHS number, access parts of their GP health record, and find trusted health information and advice.

As part of this new development, we are working with Patients Know Best (PKB) to bring you information about appointments and care provided by our services through the NHS App.

This is the first step in a wider programme of digital improvements designed to give you greater access to, and control over, your healthcare information. The service will be free to use and will provide a convenient and secure way to access information about your care whenever you need it.

Our teams are currently working behind the scenes to develop and test the service, with a planned launch in early 2027. We will share further details and guidance on how to access your information as the launch approaches.

Register to access your records digitally

To access your healthcare information digitally, you first need to register with our provider Patients Know Best (PKB).

PKB can be accessed securely by using the NHS app or by logging into the PKB website.

Access via the NHS App (recommended):

  1. Open the NHS App on your mobile device.
  2. Go to ‘Your Health’ or ‘Health Data’.
  3. Select the option to view your record via Patients Know Best.
  4. The first time, you may need to agree to share your NHS Login information with PKB.

You can also access the NHS App portal through a website browser using a laptop, PC or tablet. Visit: Log in - NHS App Online

Access via the PKB Website:

  1. Go to the PKB login page.
  2. Select “Login with NHS login”.
  3. If you have not received an activation email or invitation, you can activate your account using your NHS details.

Introduction to the NHS App

Patient Knows Best (PBK)

Patients Know Best (PKB) is a secure online patient portal that connects with the NHS App, allowing you to view information about the care you receive from our services. If you do not use the NHS App, you can also access your patient portal directly through the Patients Know Best website. This gives you a convenient way to view your health information online and stay informed about your care.

PKB meets all national NHS standards for information governance, security and data protection. The system undergoes regular independent security testing and holds nationally recognised certifications for both security and data privacy. We chose PKB because it meets the strict requirements expected of NHS health record systems.

All personal and health information stored within PKB is encrypted and protected. Only you, the people you choose to share information with  (proxy access) and authorised healthcare professionals involved in your care can access your records.