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Dental - Community Special Care and Paediatric (Worcestershire Community Dental Service)

  • As a referral-only service we provide specialist NHS dental care for children and adults whose treatment needs cannot be met within a General Dental Practice. The majority of our patients have physical, sensory, intellectual, mental, medical, emotional or social impairment or more often a combination of these factors

  • Address: Moor Street Clinic,  7 Moor Street, Worcester, WR1 3DB

About the service

Worcestershire Community Dental Service deliver special care and paediatric dentistry. The service also delivers urgent dental care for patients who do not have their own dentist.

We continue to prioritise dental care for those experiencing urgent dental problems, such as swelling, severe dental pain, or dental trauma.  If you have a general query regarding your referral to our service please bear with us and we will contact you when we are able to offer you an appointment.

We are a referral-based service, so please only contact us to make an appointment if you attend the service routinely, or have been referred.

The following services are provided:

  • Paediatric Dentistry
  • Special Care Dentistry
  • Dental Anxiety Management
  • Domiciliary Care
  • Oral Health Promotion

The service provides sedation for children and adults to support their dental care and can support a pathway of care for general anaesthesia for patients that require more specialised dental care in a hospital environment.

To make the service fully accessible facilities include:

  • Domiciliary visits
  • Wheelchair accessible clinics, to include;
    • Hoists
    • Specialist dental chair for wheelchair users
    • Loop systems
    • Interpreting services

After an initial assessment, treatment may be provided at any of our clinics throughout Worcestershire, including;

  • Worcester - 01905 681625
  • Evesham - 01386 502453
  • Kidderminster - 01562 514515
  • Redditch - 01527 488611
  • Malvern - 01684 612754

Appointments

  • We continue to review our waiting lists. This may still mean a lengthy wait dependent on your clinical need. Please be assured you will be contacted by our Central Referrals Department as soon as we can offer you an appointment.
  • New referrals continue to be accepted. Referrals from general dental practitioners are only accepted via REGO. Referrals can only be made by health care professionals.
  • If you are currently on our waiting list and have received treatment elsewhere and no longer require an appointment from our service or need to cancel an appointment, please inform the relevant clinic or the Central Referrals Department on 01905 520450.

If you need to cancel an appointment, please give us at least 24 hours’ notice. If you cancel two appointments in a row, you may discharged you back to your referrer. This information may be shared with our safeguarding team or other agencies involved in your care.

Information for professionals

The service provides consultant led specialist dentistry to people from vulnerable groups, whose needs may not be accommodated in NHS general dental services, including;

  • people with moderate/severe and profound multiple learning disabilities;
  • people with moderate/severe physical and/or communication impairment;
  • people with moderate/severe chronic mental health conditions including dementia;
  • people with complex medical conditions;
  • people with severe dental anxiety or dental phobias;

We also provide paediatric dentistry to children from vulnerable groups, whose needs may not be accommodated in NHS general dental services, including;

  • children with moderate/severe and profound multiple learning disabilities;
  • children with moderate/severe physical and/or communication impairment;
  • children with moderate/severe chronic mental health conditions;
  • children with complex medical conditions;
  • children with severe dental anxiety or dental phobias;
  • children with moderate or severe behavioural problems;
  • children in need and subject to a child protection plan with additional or complex needs;
  • looked after children with additional or complex needs;
  • children with clefts, abnormalities of dental development or dental trauma of increased complexity;
  • children with other complex dental conditions.

Other vulnerable groups who may need to access our service for some, or all, of their care includes;

  • socially excluded people, for example homeless, migrants, asylum seekers, refugees, gypsies, travellers and sex workers;
  • people with drug or alcohol addiction problems;
  • people in secure units.

Make a referral

  • General dental practitioners — via Rego only.
  • General medical practitioners and other health or social care professionals  must complete a  community dental referral form.

For general dental practitioners, please submit your referral via REGO including any relevant medical history, mobility requirements such as hoist or wheelchair tipper and copies of radiographs. Please inform us if the patient requires an interpreter. 

Please read the paediatric referral criteria for guidance.

Referral forms

Your referral may be rejected if there is insufficient information.

Fully completed referral forms should be emailed to:  whcnhs.communitydental@nhs.net .